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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

How may I help you? Driving brand engagement through the warmth of an initial chatbot message
Alexander J. Kull, Marisabel Romero, Lisa Monahan
Journal of Business Research (2021) Vol. 135, pp. 840-850
Closed Access | Times Cited: 137

Showing 1-25 of 137 citing articles:

Artificial intelligence empowered conversational agents: A systematic literature review and research agenda
Marcello M. Mariani, Novin Hashemi, Jochen Wirtz
Journal of Business Research (2023) Vol. 161, pp. 113838-113838
Open Access | Times Cited: 146
Are users willing to embrace ChatGPT? Exploring the factors on the acceptance of chatbots from the perspective of AIDUA framework
Xiaoyue Ma, Yudi Huo
Technology in Society (2023) Vol. 75, pp. 102362-102362
Closed Access | Times Cited: 140
Chatbots in e-commerce: The effect of chatbot language style on customers’ continuance usage intention and attitude toward brand
Meichan Li, Rui Wang
Journal of Retailing and Consumer Services (2022) Vol. 71, pp. 103209-103209
Closed Access | Times Cited: 116
Living and working with service robots: a TCCM analysis and considerations for future research
Arne De Keyser, Werner H. Kunz
Journal of service management (2022) Vol. 33, Iss. 2, pp. 165-196
Closed Access | Times Cited: 82
Emotional expression by artificial intelligence chatbots to improve customer satisfaction: Underlying mechanism and boundary conditions
Junbo Zhang, Qi Chen, Jiandong Lu, et al.
Tourism Management (2023) Vol. 100, pp. 104835-104835
Closed Access | Times Cited: 79
Engaging consumers through artificially intelligent technologies: Systematic review, conceptual model, and further research
Linda D. Hollebeek, Choukri Menidjel, Marko Sarstedt, et al.
Psychology and Marketing (2024) Vol. 41, Iss. 4, pp. 880-898
Open Access | Times Cited: 46
Social perception in Human-AI teams: Warmth and competence predict receptivity to AI teammates
Alexandra M. Harris, Lindsay Larson, Nina Lauharatanahirun, et al.
Computers in Human Behavior (2023) Vol. 145, pp. 107765-107765
Open Access | Times Cited: 45
Virtual influencers and pro-environmental causes: The roles of message warmth and trust in experts
Maximilian H. E. E. Gerrath, Hossein Olya, Zahra Shah, et al.
Journal of Business Research (2024) Vol. 175, pp. 114520-114520
Open Access | Times Cited: 30
Consumers’ Emotional Responses to AI-Generated Versus Human-Generated Content: The Role of Perceived Agency, Affect and Gaze in Health Marketing
Vaibhav Shwetangbhai Diwanji, Mugur Geana, Jun Pei, et al.
International Journal of Human-Computer Interaction (2025), pp. 1-21
Closed Access | Times Cited: 2
Reinforcing customer journey through artificial intelligence: a review and research agenda
Jyoti Rana, Loveleen Gaur, Gurmeet Singh, et al.
International Journal of Emerging Markets (2021) Vol. 17, Iss. 7, pp. 1738-1758
Closed Access | Times Cited: 86
Customer Brand Engagement through Chatbots on Bank Websites– Examining the Antecedents and Consequences
Harinder Hari, Radha Iyer, Brinda Sampat
International Journal of Human-Computer Interaction (2021) Vol. 38, Iss. 13, pp. 1212-1227
Closed Access | Times Cited: 63
(Im)Balanced customer-oriented behaviors and AI chatbots' Efficiency–Flexibility performance: The moderating role of customers’ rational choices
Hua Fan, Bing Han, Wei Gao
Journal of Retailing and Consumer Services (2022) Vol. 66, pp. 102937-102937
Closed Access | Times Cited: 48
Examining the psychological process of developing consumer-brand relationships through strategic use of social media brand chatbots
Jhih-Syuan Lin, Linwan Wu
Computers in Human Behavior (2022) Vol. 140, pp. 107488-107488
Closed Access | Times Cited: 44
Buffer bots: The role of virtual service agents in mitigating negative effects when service fails
Sean Sands, Colin Campbell, Kirk Plangger, et al.
Psychology and Marketing (2022) Vol. 39, Iss. 11, pp. 2039-2054
Open Access | Times Cited: 42
Anthropomorphic brand management: An integrated review and research agenda
M.P. Sharma, Zillur Rahman
Journal of Business Research (2022) Vol. 149, pp. 463-475
Closed Access | Times Cited: 39
Fostering positive customer attitudes and usage intentions for scheduling services via chatbots
Daniel Maar, Ekaterina Besson, Hajer Kéfi
Journal of service management (2022) Vol. 34, Iss. 2, pp. 208-230
Closed Access | Times Cited: 38
I will be with you Alexa! The impact of intelligent virtual assistant's authenticity and personalization on user reusage intentions
Saifeddin Alimamy, Mohammad Amin Kuhail
Computers in Human Behavior (2023) Vol. 143, pp. 107711-107711
Closed Access | Times Cited: 36
It is not merely a chat: Transforming chatbot affordances into dual identification and loyalty
Kuo‐Wei Lee, Chia‐Ying Li
Journal of Retailing and Consumer Services (2023) Vol. 74, pp. 103447-103447
Open Access | Times Cited: 32
Chatbots in frontline services and customer experience: An anthropomorphism perspective
Mai Nguyen, Lars‐Erik Casper Ferm, Sara Quach, et al.
Psychology and Marketing (2023) Vol. 40, Iss. 11, pp. 2201-2225
Open Access | Times Cited: 32
Chatbots and Voice Assistants: Digital Transformers of the Company–Customer Interface—A Systematic Review of the Business Research Literature
Carmen Bălan
Journal of theoretical and applied electronic commerce research (2023) Vol. 18, Iss. 2, pp. 995-1019
Open Access | Times Cited: 30
Artificial intelligence in marketing research and future research directions: Science mapping and research clustering using bibliometric analysis
Jyoti Thakur, Bijay Prasad Kushwaha
Global Business and Organizational Excellence (2023) Vol. 43, Iss. 3, pp. 139-155
Closed Access | Times Cited: 27
“Hello, this is your AI co-pilot” – operational implications of artificial intelligence chatbots
Christian F. Durach, Leopoldo Gutiérrez
International Journal of Physical Distribution & Logistics Management (2024) Vol. 54, Iss. 3, pp. 229-246
Closed Access | Times Cited: 14
Empathic voice assistants: Enhancing consumer responses in voice commerce
Alex Mari, Andreina Mandelli, René Algesheimer
Journal of Business Research (2024) Vol. 175, pp. 114566-114566
Open Access | Times Cited: 13
Service robot acceptance in museums: an empirical study using the service robot acceptance model (sRAM)
Amy Wong, Jimmy Wong
Journal of Services Marketing (2024) Vol. 38, Iss. 5, pp. 619-635
Closed Access | Times Cited: 12
Impact of artificial intelligence on customer engagement and advertising engagement: A review and future research agenda
Clara Suraña‐Sánchez, Maria Elena Aramendia‐Muneta
International Journal of Consumer Studies (2024) Vol. 48, Iss. 2
Open Access | Times Cited: 12
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