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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Linguistic elements of conversational human voice in online brand communication: Manipulations and perceptions
Christine Liebrecht, Christina Tsaousi, Charlotte van Hooijdonk
Journal of Business Research (2021) Vol. 132, pp. 124-135
Open Access | Times Cited: 44

Showing 1-25 of 44 citing articles:

Chatbots in e-commerce: The effect of chatbot language style on customers’ continuance usage intention and attitude toward brand
Meichan Li, Rui Wang
Journal of Retailing and Consumer Services (2022) Vol. 71, pp. 103209-103209
Closed Access | Times Cited: 116
Anthropomorphism and social presence in Human–Virtual service assistant interactions: The role of dialog length and attitudes
Juha Munnukka, Karoliina Talvitie–Lamberg, Devdeep Maity
Computers in Human Behavior (2022) Vol. 135, pp. 107343-107343
Open Access | Times Cited: 84
Anthropomorphic brand management: An integrated review and research agenda
M.P. Sharma, Zillur Rahman
Journal of Business Research (2022) Vol. 149, pp. 463-475
Closed Access | Times Cited: 39
Enhancing service recovery satisfaction with chatbots: The role of humor and informal language
Ghazal Shams, Kawon Kathy Kim, Ka-Eun Kim
International Journal of Hospitality Management (2024) Vol. 120, pp. 103782-103782
Closed Access | Times Cited: 10
Effects of Anthropomorphic Design Cues of Chatbots on Users’ Perception and Visual Behaviors
Jiahao Chen, Fu Guo, Zenggen Ren, et al.
International Journal of Human-Computer Interaction (2023) Vol. 40, Iss. 14, pp. 3636-3654
Closed Access | Times Cited: 22
The Impact of Perceived Tone, Age, and Gender on Voice Assistant Persuasiveness in the Context of Product Recommendations
Sabid Bin Habib Pias, Ran Huang, Donald S. Williamson, et al.
(2024), pp. 1-15
Open Access | Times Cited: 7
Too Informal? How a Chatbot’s Communication Style Affects Brand Attitude and Quality of Interaction
Christine Liebrecht, Lena Sander, Charlotte van Hooijdonk
Lecture notes in computer science (2021), pp. 16-31
Closed Access | Times Cited: 34
Not just apologizing: The impact of complaint handling on sustained participation behavior in live‐streaming shopping
Wenkun Zhang, Yanan Wang
Journal of Consumer Behaviour (2023) Vol. 22, Iss. 3, pp. 688-700
Closed Access | Times Cited: 11
Constructing Care-Based Corporate Social Responsibility (CSR) Communication During the COVID-19 Pandemic: A Comparison of Fortune 500 Companies in China and the United States
Chuqing Dong, Qiongyao Huang, Shijun Ni, et al.
Journal of Business Ethics (2023) Vol. 192, Iss. 4, pp. 775-802
Closed Access | Times Cited: 11
‘Hi Chatbot, let’s Talk about Politics!’ Examining the Impact of Verbal Anthropomorphism in Conversational Agent Voting Advice Applications (CAVAAs) on Higher and Lower Politically Sophisticated Users
Stef Hankel, Christine Liebrecht, Naomi Kamoen
Interacting with Computers (2024)
Open Access | Times Cited: 4
Improving Complaint Handling: The Rhetorical Turn in Defensive and Accommodative Strategies
M.J.P. van Mulken, Liza Heslenfled
Business and Professional Communication Quarterly (2025)
Closed Access
“Mocking people for stupid opinions is not fun. Also it’s bad for business.” From using humour for webcare to polarization
Ursula Lutzky, Mhairi Rundell
Discourse Context & Media (2025) Vol. 64, pp. 100862-100862
Open Access
Analysis of social data for accuracy improvement of collaborative filtering in MOOCs using text mining and deep learning techniques
Abdullah Alghamdi, Mehrbakhsh Nilashi, Rabab Ali Abumalloh, et al.
Deleted Journal (2025) Vol. 28, Iss. 1
Open Access
The value of CEO communication on social media for internal relationship management and employees’ social media engagement
Yeunjae Lee, Dalee Yoon, Cen April Yue
Internet Research (2025)
Closed Access
Designing service blueprint for chatbots: experimental evidence on public preference for design components
Shangrui Wang, Yuanmeng Zhang, Yiming Xiao, et al.
Journal of Chinese Governance (2025), pp. 1-28
Closed Access
Embedding Technology Interface and Digital Payment Drivers in the Unified Theory of Acceptance and Use of Technology 2 Model: Transforming Behavioral Intention to Sustained Intention
Savita Gupta, Ravi Kiran, Rakesh Kumar Sharma
Sustainability (2023) Vol. 15, Iss. 17, pp. 13018-13018
Open Access | Times Cited: 7
Responding to online complaints in webcare by public organizations: the impact on continuance intention and reputation
Sandra Jacobs, Christine Liebrecht
Journal of Communication Management (2022) Vol. 27, Iss. 1, pp. 1-20
Open Access | Times Cited: 12
A silver lining to a busted forecast? Building relationships after the storm through humanising messages
Anita Atwell Seate, Brooke Fisher Liu, Jiyoun Kim, et al.
Journal of Contingencies and Crisis Management (2024) Vol. 32, Iss. 2
Closed Access | Times Cited: 2
Empathetic Language in LLMs under Prompt Engineering: A Comparative Study in the Legal Field
Yifan Zhang, Christopher Radishian, Sabine Brunswicker, et al.
Procedia Computer Science (2024) Vol. 244, pp. 308-317
Open Access | Times Cited: 2
From Web2.0 to Web5.0: The Psychological Belongingness of Gen-Z in the Context of Digital Diversification
Jingjing Zheng, Enlong Li, Ting Liu
International Journal of Human-Computer Interaction (2023), pp. 1-17
Closed Access | Times Cited: 5
The formality effect
Elizabeth Linos, Jessica Lasky-Fink, Chris Larkin, et al.
Nature Human Behaviour (2023) Vol. 8, Iss. 2, pp. 300-310
Closed Access | Times Cited: 4
What verbal de-escalation techniques are used in complaint handling?
M.J.P. van Mulken
Journal of Pragmatics (2023) Vol. 220, pp. 116-131
Open Access | Times Cited: 4
Is webcare good for business? A study of the effect of managerial response strategies to online reviews on hotel bookings
Ana Isabel Lopes, Edward C. Malthouse, Nathalie Dens, et al.
Journal of service management (2024) Vol. 35, Iss. 6, pp. 22-41
Open Access | Times Cited: 1
EXPRESS: Chatbots on the Frontline: The Imperative Shift from ‘One-size-fits-all’ Strategy through Conversational Cues and Dialogue Designs
Ghazal Shams, Kawon Kim
Journal of Hospitality & Tourism Research (2024)
Closed Access | Times Cited: 1
Language Abstraction in Negative Online Customer Reviews: The Choice of Corporate Response Strategy and Voice
Feng Wei, Jinzhe Yan
SAGE Open (2024) Vol. 14, Iss. 2
Open Access | Times Cited: 1
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