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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

From stopping to shopping: An observational study comparing a humanoid service robot with a tablet service kiosk to attract and convert shoppers
Malaika Brengman, Laurens De Gauquier, Kim Willems, et al.
Journal of Business Research (2021) Vol. 134, pp. 263-274
Closed Access | Times Cited: 69

Showing 1-25 of 69 citing articles:

The role of the human-robot interaction in consumers’ acceptance of humanoid retail service robots
Christina Soyoung Song, Youn‐Kyung Kim
Journal of Business Research (2022) Vol. 146, pp. 489-503
Open Access | Times Cited: 178
Service robots in full- and limited-service restaurants: Extending technology acceptance model
Wei‐Kang Kao, Yu‐Shan Huang
Journal of Hospitality and Tourism Management (2022) Vol. 54, pp. 10-21
Closed Access | Times Cited: 88
Living and working with service robots: a TCCM analysis and considerations for future research
Arne De Keyser, Werner H. Kunz
Journal of service management (2022) Vol. 33, Iss. 2, pp. 165-196
Closed Access | Times Cited: 85
Robots can’t take my job: antecedents and outcomes of Gen Z employees’ service robot risk awareness
Heyao Yu, Cass Shum, Michelle Alcorn, et al.
International Journal of Contemporary Hospitality Management (2022) Vol. 34, Iss. 8, pp. 2971-2988
Closed Access | Times Cited: 78
The role of robots in the service industry: Factors affecting human-robot interactions
Emi Moriuchi, Samantha Murdy
International Journal of Hospitality Management (2024) Vol. 118, pp. 103682-103682
Closed Access | Times Cited: 31
AI-powered touch points in the customer journey: a systematic literature review and research agenda
HE Ai-zhong, Yu Zhang
Journal of Research in Interactive Marketing (2022) Vol. 17, Iss. 4, pp. 620-639
Closed Access | Times Cited: 47
Service robots: the dynamic effects of anthropomorphism and functional perceptions on consumers’ responses
Kevin Kam Fung So, Hyunsu Kim, Stephanie Q. Liu, et al.
European Journal of Marketing (2023) Vol. 58, Iss. 1, pp. 1-32
Closed Access | Times Cited: 26
Out of the way, human! Understanding post-adoption of last-mile delivery robots
Xin‐Jean Lim, Jennifer Yee‐Shan Chang, Jun‐Hwa Cheah, et al.
Technological Forecasting and Social Change (2024) Vol. 201, pp. 123242-123242
Open Access | Times Cited: 13
Service robot acceptance in museums: an empirical study using the service robot acceptance model (sRAM)
Amy Wong, Jimmy Wong
Journal of Services Marketing (2024) Vol. 38, Iss. 5, pp. 619-635
Closed Access | Times Cited: 13
Retailing and emergent technologies
Dhruv Grewal, Dinesh K. Gauri, Gopal Das, et al.
Journal of Business Research (2021) Vol. 134, pp. 198-202
Closed Access | Times Cited: 55
Exploring the Influence of Determinants on Behavior Intention to Use of Multiple Media Kiosks Through Technology Readiness and Acceptance Model
Michael Yao‐Ping Peng, Xin Yan
Frontiers in Psychology (2022) Vol. 13
Open Access | Times Cited: 31
Retail robots as sales assistants: how speciesism moderates the effect of robot intelligence on customer perceptions and behaviour
Jorge Carlos Fiestas Lopez Guido, Jee Won Kim, Peter T. L. Popkowski Leszczyc, et al.
Journal of Service Theory and Practice (2023) Vol. 34, Iss. 1, pp. 127-154
Closed Access | Times Cited: 20
Color effects on AI influencers’ product recommendations
Ka Wing Chan, Felix Septianto, Junbum Kwon, et al.
European Journal of Marketing (2023) Vol. 57, Iss. 9, pp. 2290-2315
Closed Access | Times Cited: 18
Technology roadmap of AI applications in the retail industry
Hsi‐Peng Lu, Hsiang-Ling Cheng, Jen-Chuen Tzou, et al.
Technological Forecasting and Social Change (2023) Vol. 195, pp. 122778-122778
Open Access | Times Cited: 18
Revolutionizing retail: The transformative power of service robots on shopping dynamics
Nivin Vinoi, Amit Shankar, Reeti Agarwal, et al.
Journal of Retailing and Consumer Services (2024) Vol. 82, pp. 104085-104085
Closed Access | Times Cited: 8
Saleshat: A LLM-Based Social Robot for Human-Like Sales Conversations
Leon Hanschmann, Ulrich Gnewuch, Alexander Maedche
Lecture notes in computer science (2024), pp. 61-76
Closed Access | Times Cited: 7
Consumers and service robots: Power relationships amid COVID-19 pandemic
Ezgi Merdin‐Uygur, Selcen Öztürkcan
Journal of Retailing and Consumer Services (2022) Vol. 70, pp. 103174-103174
Open Access | Times Cited: 27
Frontline employee expectations on working with physical robots in retailing
Kim Willems, Nanouk Verhulst, Laurens De Gauquier, et al.
Journal of service management (2022) Vol. 34, Iss. 3, pp. 467-492
Open Access | Times Cited: 23
Together or alone: Should service robots and frontline employees collaborate in retail-customer interactions at the POS?
Laurens De Gauquier, Kim Willems, Hoang-Long Cao, et al.
Journal of Retailing and Consumer Services (2022) Vol. 70, pp. 103176-103176
Closed Access | Times Cited: 23
Two is better than one: Apologies from two robots are preferred
Yuka Okada, Mitsuhiko Kimoto, Takamasa Iio, et al.
PLoS ONE (2023) Vol. 18, Iss. 2, pp. e0281604-e0281604
Open Access | Times Cited: 14
The dehumanization of service robots influences hospitality consumption emotion
Jingyu Liu, Lingxu Zhou, Yang Liu, et al.
International Journal of Hospitality Management (2024) Vol. 119, pp. 103707-103707
Closed Access | Times Cited: 5
Users taking the blame? How service failure, recovery, and robot design affect user attributions and retention
Nika Mozafari, Melanie Schwede, Maik Hammerschmidt, et al.
Electronic Markets (2022) Vol. 32, Iss. 4, pp. 2491-2505
Open Access | Times Cited: 19
Human Versus Robot: Comparing Service Agents in Hospitality Settings—Insights From a Field Study
Alexander Lennart Schmidt, Klaas Koerten, Aarni Tuomi, et al.
Strategic Change (2025)
Closed Access
Rise of the Machines: Customer Preference for Service Robots Across Different Settings
J. J. Wen, Michael Breazeale, Joel E. Collier
Journal of Consumer Behaviour (2025)
Closed Access
Impact of Table-Top Robots on Questionnaire Response Rates at a Science Museum
T. Natori, Takamasa Iio, Yuichiro Yoshikawa, et al.
International Journal of Social Robotics (2025)
Open Access
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