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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

The blame shift: Robot service failures hold service firms more accountable
Yuhosua Ryoo, Yongwoog Andrew Jeon, WooJin Kim
Journal of Business Research (2023) Vol. 171, pp. 114360-114360
Closed Access | Times Cited: 26

Showing 1-25 of 26 citing articles:

Implementing artificial intelligence empowered financial advisory services: A literature review and critical research agenda
Hui Zhu, Olli Vigren, Inga‐Lill Söderberg
Journal of Business Research (2024) Vol. 174, pp. 114494-114494
Open Access | Times Cited: 27
CSR as a buffer or backfire in brand transgressions: a motivated reasoning perspective
Yuhosua Ryoo
European Journal of Marketing (2025)
Closed Access | Times Cited: 1
Robots in service: how robot capabilities and personalities drive customer value co-creation and satisfaction
M.S. Balaji, Yangyang Jiang, Xiya Zhang
International Journal of Contemporary Hospitality Management (2025)
Closed Access | Times Cited: 1
AI chatbot interventions in combatting marijuana-impaired driving: the role of gender, linguistic style, and hypocrisy induction
Yuhosua Ryoo, Victoria Halfacre, eunjin Kim, et al.
International Journal of Advertising (2025), pp. 1-30
Closed Access | Times Cited: 1
Bridging the health literacy gap through AI chatbot design: the impact of gender and doctor cues on chatbot trust and acceptance
Eunjoo Jin, Yuhosua Ryoo, WooJin Kim, et al.
Internet Research (2024)
Closed Access | Times Cited: 4
That uncanny valley of mind: when anthropomorphic AI agents disrupt personalized advertising
WooJin Kim, Yuhosua Ryoo, Yung Kyun Choi
International Journal of Advertising (2024), pp. 1-30
Closed Access | Times Cited: 4
High hopes, hard falls: consumer expectations and reactions to AI-human collaboration in advertising
Yuhosua Ryoo, Marat Bakpayev, Yongwoog Andrew Jeon, et al.
International Journal of Advertising (2025), pp. 1-33
Closed Access
The Robot–Human Paradox: A Meta‐Analysis of Customer Service by Robots Versus Humans on Customer Experience
Fernando de Oliveira Santini, Weng Marc Lim, Cláudio Hoffmann Sampaio, et al.
Journal of Consumer Behaviour (2025)
Open Access
I'm Learning and Improving! The Impact of Learning Evidence on Customer Tolerance of Chatbot Service Failure
Wengang Liu, Xuan Qiu, Ke Ma
(2025)
Closed Access
Color, voice type and pitch: how multi-sensory cues of virtual shopping assistants influence young people’s purchase intention in VR shopping
Yi Tao, Zhuolun Ren, Xinyu Liu, et al.
Electronic Commerce Research (2025)
Closed Access
Artificial intelligence versus human service agents: How their presence shapes consumer information privacy concerns
Stefanie Sohn, Lauren I. Labrecque, Dominik Siemon, et al.
Journal of Retailing (2025)
Closed Access
Unintended consequences of service robots – Recent progress and future research directions
Nima Heirati, Valentina Pitardi, Jochen Wirtz, et al.
Journal of Business Research (2025) Vol. 194, pp. 115366-115366
Closed Access
Triadic service failure and recovery: a literature review and guide to avenues for future research
Lifei Bai, Tianshu Chu, Xiaorong Fu
Nankai Business Review International (2025)
Closed Access
Blame games: Who is to blame when things go wrong, human or AI?
Yin Qin, Wanhui April Zhou, Bu Zhong
(2025), pp. 1-6
Closed Access
Examining the Positive and Negative Effects of Smartness and Humanness in Human‐Robot Interactions
Amy Wong, Jimmy Wong
Journal of Consumer Behaviour (2025)
Closed Access
Consumers’ Brand Experiences With Robotic Service Failures: Modeling Appraisal, Attribution, and Psychological Reactance
Hyejo Hailey Shin, Vincent Wing Sun Tung, Miyoung Jeong
Journal of Hospitality & Tourism Research (2024)
Open Access | Times Cited: 3
Using firm-level intellectual capital to achieve strategic sustainability: examination of phenomenon of business failure in terms of the critical events
Vijay Pereira, Nirma Sadamali Jayawardena, Rahul Sindhwani, et al.
Journal of Intellectual Capital (2024) Vol. 25, Iss. 5/6, pp. 841-866
Open Access | Times Cited: 3
Retrospective of interdisciplinary research on robot services (1954–2023): From parasitism to symbiosis
Ying Zeng, Xinyi Liu, Xinyuan Zhang, et al.
Technology in Society (2024) Vol. 78, pp. 102636-102636
Closed Access | Times Cited: 2
How does AI agent (vs. IVR system) service failure impact customer purchase behavior: mediating effect of customer involvement
Binbin Li, Yufei Chang, Luning Liu, et al.
Service Industries Journal (2024), pp. 1-19
Closed Access | Times Cited: 1
Navigating the spectrum of human-robot collaboration: Addressing robophobia-robophilia in the hospitality industry
Dan Jin
International Journal of Hospitality Management (2024) Vol. 122, pp. 103840-103840
Closed Access | Times Cited: 1
Preference for assistance from service robots or human staff？The impact of social exclusion experience
Yuanqiong He, Yang Liu, Yangyi Tang
International Journal of Hospitality Management (2024) Vol. 125, pp. 104018-104018
Closed Access | Times Cited: 1
How to make consumers tolerate robotic service failures
Chundong Zheng, Shuqin Liu, Lingyu Zhao, et al.
International Journal of Hospitality Management (2024) Vol. 126, pp. 104059-104059
Closed Access | Times Cited: 1
Responses to Human and Robot Errors in Human‒Robot Collaboration: An fNIRS Study
Fengyuan Liu, Yishu Ji, Xin Lei, et al.
Lecture notes in computer science (2024), pp. 273-286
Closed Access
‘Do not be Deteriorated by service failures, Learn from them and start managing it’: Conditions and mechanisms for managing online service failures
C Manu, S. Sreejesh
Journal of Retailing and Consumer Services (2024) Vol. 81, pp. 104017-104017
Closed Access
Customer backlash against pandemic Surcharges: The mediating role of inferred negative motives and implications for the “Surcharge Economy”
Jeff Joireman, Ismail Karabas, Pavan Munaganti
Journal of Business Research (2024) Vol. 184, pp. 114881-114881
Open Access
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