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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Review of the theoretical underpinnings of loyalty programs
Conor M. Henderson, Joshua T. Beck, Robert W. Palmatier
Journal of Consumer Psychology (2011) Vol. 21, Iss. 3, pp. 256-276
Closed Access | Times Cited: 245

Showing 1-25 of 245 citing articles:

Online relationship marketing
Lena Steinhoff, Denni Arli, Scott Weaven, et al.
Journal of the Academy of Marketing Science (2018) Vol. 47, Iss. 3, pp. 369-393
Closed Access | Times Cited: 332
Building, measuring, and profiting from customer loyalty
George F. Watson, Joshua T. Beck, Conor M. Henderson, et al.
Journal of the Academy of Marketing Science (2015) Vol. 43, Iss. 6, pp. 790-825
Closed Access | Times Cited: 308
Having fun while receiving rewards?: Exploration of gamification in loyalty programs for consumer loyalty
Jiyoung Hwang, Laee Choi
Journal of Business Research (2019) Vol. 106, pp. 365-376
Closed Access | Times Cited: 279
Understanding loyalty program effectiveness: managing target and bystander effects
Lena Steinhoff, Robert W. Palmatier
Journal of the Academy of Marketing Science (2014) Vol. 44, Iss. 1, pp. 88-107
Closed Access | Times Cited: 205
Three decades of research on loyalty programs: A literature review and future research agenda
Yanyan Chen, Timo Mandler, Lars Meyer‐Waarden
Journal of Business Research (2020) Vol. 124, pp. 179-197
Closed Access | Times Cited: 154
Gratitude versus Entitlement: A Dual Process Model of the Profitability Implications of Customer Prioritization
Hauke Wetzel, Maik Hammerschmidt, Alex R. Zablah
Journal of Marketing (2013) Vol. 78, Iss. 2, pp. 1-19
Open Access | Times Cited: 181
The effects of loyalty programs on customer satisfaction, trust, and loyalty toward high- and low-end fashion retailers
Αναστασία Σταθοπούλου, George Balabanis
Journal of Business Research (2016) Vol. 69, Iss. 12, pp. 5801-5808
Open Access | Times Cited: 151
Customer–company identification and the effectiveness of loyalty programs
Jun Kang, Thomas G. Brashear, Mark D. Groza
Journal of Business Research (2014) Vol. 68, Iss. 2, pp. 464-471
Closed Access | Times Cited: 137
Transformational Relationship Events
Colleen M. Harmeling, Robert W. Palmatier, Mark B. Houston, et al.
Journal of Marketing (2015) Vol. 79, Iss. 5, pp. 39-62
Open Access | Times Cited: 118
Understanding Relationship Marketing and Loyalty Program Effectiveness in Global Markets
Joshua T. Beck, Kelly Chapman, Robert W. Palmatier
Journal of International Marketing (2015) Vol. 23, Iss. 3, pp. 1-21
Open Access | Times Cited: 114
Reward redemption effects in a loyalty program when customers choose how much and when to redeem
Matilda Dorotić, Peter C. Verhoef, Dennis Fok, et al.
International Journal of Research in Marketing (2014) Vol. 31, Iss. 4, pp. 339-355
Closed Access | Times Cited: 106
Are loyalty program members really engaged? Measuring customer engagement with loyalty programs
Virginie Bruneau, Valérie Swaen, Pietro Zidda
Journal of Business Research (2018) Vol. 91, pp. 144-158
Closed Access | Times Cited: 88
Enhancing brand coolness through perceived luxury values: Insight from luxury fashion brands
Sandra María Correia Loureiro, Jano Jiménez‐Barreto, Jaime Romero
Journal of Retailing and Consumer Services (2020) Vol. 57, pp. 102211-102211
Closed Access | Times Cited: 84
An emerging theory of loyalty program dynamics
Jisu J. Kim, Lena Steinhoff, Robert W. Palmatier
Journal of the Academy of Marketing Science (2020) Vol. 49, Iss. 1, pp. 71-95
Closed Access | Times Cited: 83
Consumer Reaction to Unearned Preferential Treatment
Lan Jiang, JoAndrea Hoegg, Darren W. Dahl
Journal of Consumer Research (2013) Vol. 40, Iss. 3, pp. 412-427
Closed Access | Times Cited: 84
Practical Implications of Understanding the Influence of Motivations on Commitment to Voluntary Urban Conservation Stewardship
Stanley T. Asah, Dale J. Blahna
Conservation Biology (2013) Vol. 27, Iss. 4, pp. 866-875
Closed Access | Times Cited: 83
Hey big spender! A golden (color) atmospheric effect on tipping behavior
Na Young Lee, Stephanie Noble, Dipayan Biswas
Journal of the Academy of Marketing Science (2016) Vol. 46, Iss. 2, pp. 317-337
Closed Access | Times Cited: 76
Leveraging loyalty programs to build customer–company identification
Thomas G. Brashear, Jun Kang, Mark D. Groza
Journal of Business Research (2015) Vol. 69, Iss. 3, pp. 1190-1198
Closed Access | Times Cited: 72
When Service Customers Do Not Consume in Isolation
Laura Ingrid Maria Colm, Andrea Ordanini, A. Parasuraman
Journal of Service Research (2017) Vol. 20, Iss. 3, pp. 223-239
Closed Access | Times Cited: 72
Managing the Bright and Dark Sides of Status Endowment in Hierarchical Loyalty Programs
Andreas Eggert, Lena Steinhoff, Ina Garnefeld
Journal of Service Research (2015) Vol. 18, Iss. 2, pp. 210-228
Closed Access | Times Cited: 70
Casino Loyalty: The Influence of Loyalty Program, Switching Costs, and Trust
Şeyhmus Baloğlu, Yun Zhong, Sarah Tanford
Journal of Hospitality & Tourism Research (2014) Vol. 41, Iss. 7, pp. 846-868
Closed Access | Times Cited: 69
Cultivating loyal customers through online customer communities: A psychological contract perspective
Qingqing Bi
Journal of Business Research (2019) Vol. 103, pp. 34-44
Closed Access | Times Cited: 67
Investigating the impact of surprise rewards on consumer responses
Laurie Wu, Anna S. Mattila, Lydia Hanks
International Journal of Hospitality Management (2015) Vol. 50, pp. 27-35
Closed Access | Times Cited: 65
The effects of loyalty program introduction and design on short- and long-term sales and gross profits
Malika Chaudhuri, Clay M. Voorhees, Jonathan M. Beck
Journal of the Academy of Marketing Science (2019) Vol. 47, Iss. 4, pp. 640-658
Closed Access | Times Cited: 57
How special rewards in loyalty programs enrich consumer–brand relationships: The role of self‐expansion
Tiphaine Gorlier, Géraldine Michel
Psychology and Marketing (2020) Vol. 37, Iss. 4, pp. 588-603
Open Access | Times Cited: 52
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