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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Journeying Together: Aligning Retailer and Service Provider Roles with Collective Consumer Practices
Tandy Chalmers Thomas, Amber M. Epp, Linda L. Price
Journal of Retailing (2019) Vol. 96, Iss. 1, pp. 9-24
Closed Access | Times Cited: 36

Showing 1-25 of 36 citing articles:

Understanding Retail Experiences and Customer Journey Management
Dhruv Grewal, Anne L. Roggeveen
Journal of Retailing (2020) Vol. 96, Iss. 1, pp. 3-8
Closed Access | Times Cited: 229
Traveling with Companions: The Social Customer Journey
Ryan Hamilton, Rosellina Ferraro, Kelly L. Haws, et al.
Journal of Marketing (2020) Vol. 85, Iss. 1, pp. 68-92
Open Access | Times Cited: 201
Going on a journey: A review of the customer journey literature
Yanika Tueanrat, Savvas Papagiannidis, Eleftherios Alamanos
Journal of Business Research (2020) Vol. 125, pp. 336-353
Open Access | Times Cited: 178
Customer Experience Journeys: Loyalty Loops Versus Involvement Spirals
Anton Siebert, Ahir Gopaldas, Andrew Lindridge, et al.
Journal of Marketing (2020) Vol. 84, Iss. 4, pp. 45-66
Open Access | Times Cited: 176
Pandemics and marketing: insights, impacts, and research opportunities
Gopal Das, Shailendra Pratap Jain, Durairaj Maheswaran, et al.
Journal of the Academy of Marketing Science (2021) Vol. 49, Iss. 5, pp. 835-854
Open Access | Times Cited: 114
Forging meaningful consumer-brand relationships through creative merchandise offerings and innovative merchandising strategies
Anne L. Roggeveen, Dhruv Grewal, John Karsberg, et al.
Journal of Retailing (2020) Vol. 97, Iss. 1, pp. 81-98
Open Access | Times Cited: 82
The Roar of the Crowd: How Interaction Ritual Chains Create Social Atmospheres
Tim Hill, Robin Canniford, Giana M. Eckhardt
Journal of Marketing (2021) Vol. 86, Iss. 3, pp. 121-139
Open Access | Times Cited: 78
Customers' social interactions and panic buying behavior: Insights from social media practices
Muhammad Naeem, Wilson Ozuem
Journal of Consumer Behaviour (2021) Vol. 20, Iss. 5, pp. 1191-1203
Open Access | Times Cited: 57
Service quality in the sharing economy: A review and research agenda
Anna Akhmedova, Alba Manresa, Dalilis Escobar Rivera, et al.
International Journal of Consumer Studies (2021) Vol. 45, Iss. 4, pp. 889-910
Closed Access | Times Cited: 57
Measurement of factors influencing online shopper buying decisions: A scale development and validation
Semila Fernandes, V.G. Venkatesh, Rajesh Panda, et al.
Journal of Retailing and Consumer Services (2021) Vol. 59, pp. 102394-102394
Closed Access | Times Cited: 56
Moving the stakeholder journey forward
Linda D. Hollebeek, Vikas Kumar, Rajendra K. Srivastava, et al.
Journal of the Academy of Marketing Science (2022) Vol. 51, Iss. 1, pp. 23-49
Open Access | Times Cited: 41
Practice co-evolution: Collaboratively embedding artificial intelligence in retail practices
Francesca Bonetti, Matteo Montecchi, Kirk Plangger, et al.
Journal of the Academy of Marketing Science (2022) Vol. 51, Iss. 4, pp. 867-888
Open Access | Times Cited: 41
Remanufactured consumer goods buying intention in circular economy: Insight of value-belief-norm theory, self-identity theory
Syed Shah Alam, Mst. Nilufar Ahsan, Husam Ahmad Kokash, et al.
Journal of remanufacturing (2025)
Closed Access | Times Cited: 1
What drives retailer loyalty? A meta-analysis of the role of cognitive, affective, and social factors across five decades
Yuping Liu–Thompkins, Leila Khoshghadam, Arjang Attar Shoushtari, et al.
Journal of Retailing (2022) Vol. 98, Iss. 1, pp. 92-110
Closed Access | Times Cited: 35
Customer journey management capability in business-to-business markets: Its bright and dark sides and overall impact on firm performance
Christian Homburg, Moritz Tischer
Journal of the Academy of Marketing Science (2023) Vol. 51, Iss. 5, pp. 1046-1074
Open Access | Times Cited: 21
Can disruptive events trigger transitions towards sustainable consumption?
Anthony S.F. Chiu, Kathleen B. Aviso, Jonna C. Baquillas, et al.
Cleaner and Responsible Consumption (2020) Vol. 1, pp. 100001-100001
Open Access | Times Cited: 35
When the road is rocky: Investigating the role of vulnerability in consumer journeys
Lynn Sudbury‐Riley, Philippa Hunter‐Jones, Ahmed Al‐Abdin, et al.
Journal of the Academy of Marketing Science (2024) Vol. 52, Iss. 4, pp. 1045-1068
Open Access | Times Cited: 4
Targeting Couples: Are Dyad Exposures Greater Than One Plus One? Shared Information and Couple Interaction Matter in Household Purchase Decisions
Tyler Milfeld, Yueyue Zhang, Yunjie Xu, et al.
Journal of Advertising Research (2025), pp. 1-17
Closed Access
Family responses to resource scarcity
A. R. Shaheen Hosany, Rebecca Hamilton
Journal of the Academy of Marketing Science (2022) Vol. 51, Iss. 6, pp. 1351-1381
Open Access | Times Cited: 17
Panic buying and fake news in urban vs. rural England: A case study of twitter during COVID-19
Maged Ali, Lucas Moreira Gomes, Nahed Azab, et al.
Technological Forecasting and Social Change (2023) Vol. 193, pp. 122598-122598
Closed Access | Times Cited: 10
Co-creating educational consumer journeys: A sensemaking perspective
Michaël Beverland, Pınar Cankurtaran, Pietro Micheli, et al.
Journal of the Academy of Marketing Science (2023) Vol. 52, Iss. 2, pp. 284-305
Open Access | Times Cited: 9
The Möbius strip of market spatiality: mobilizing transdisciplinary dialogues between CCT and the marketing mainstream
Jack Coffin, Andreas Chatzidakis
AMS Review (2021) Vol. 11, Iss. 1-2, pp. 40-59
Open Access | Times Cited: 17
Omnichannel as a Consumer-Based Marketing Strategy
Isadora Gasparin, Luiz Antônio Slongo
Revista de Administração Contemporânea (2023) Vol. 27, Iss. 4
Open Access | Times Cited: 6
Agent models of customer journeys on retail high streets
Paul M. Torrens
Journal of Economic Interaction and Coordination (2022) Vol. 18, Iss. 1, pp. 87-128
Open Access | Times Cited: 9
The Stories You Tell: Crafting Managerially Relevant Articles Based on Qualitative Research
Melissa Archpru Akaka, Hope Jensen Schau
Journal of Advertising Research (2023) Vol. 63, Iss. 2, pp. 185-200
Closed Access | Times Cited: 3
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