Open Access Helper

OpenAlex Citation Counts

OpenAlex Citations Logo

OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Understanding Retail Experiences and Customer Journey Management
Dhruv Grewal, Anne L. Roggeveen
Journal of Retailing (2020) Vol. 96, Iss. 1, pp. 3-8
Closed Access | Times Cited: 229

Showing 1-25 of 229 citing articles:

How artificial intelligence will affect the future of retailing
Abhijit Guha, Dhruv Grewal, Praveen K. Kopalle, et al.
Journal of Retailing (2021) Vol. 97, Iss. 1, pp. 28-41
Closed Access | Times Cited: 209
Going on a journey: A review of the customer journey literature
Yanika Tueanrat, Savvas Papagiannidis, Eleftherios Alamanos
Journal of Business Research (2020) Vol. 125, pp. 336-353
Open Access | Times Cited: 178
Customer-Interfacing Retail Technologies in 2020 & Beyond: An Integrative Framework and Research Directions
Anne L. Roggeveen, Raj Sethuraman
Journal of Retailing (2020) Vol. 96, Iss. 3, pp. 299-309
Closed Access | Times Cited: 159
Strategizing Retailing in the New Technology Era
Dhruv Grewal, Dinesh K. Gauri, Anne L. Roggeveen, et al.
Journal of Retailing (2021) Vol. 97, Iss. 1, pp. 6-12
Closed Access | Times Cited: 131
Perceived Omnichannel Customer Experience (OCX): Concept, measurement, and impact
Syed Mahmudur Rahman, Jamie Carlson, Siegfried P. Gudergan, et al.
Journal of Retailing (2022) Vol. 98, Iss. 4, pp. 611-632
Open Access | Times Cited: 98
Cross-channel effects of omnichannel retail marketing strategies: A review of extant data-driven research
Ahmed Timoumi, Manish Gangwar, Murali K. Mantrala
Journal of Retailing (2022) Vol. 98, Iss. 1, pp. 133-151
Closed Access | Times Cited: 95
How consumer digital signals are reshaping the customer journey
David A. Schweidel, Yakov Bart, J. Jeffrey Inman, et al.
Journal of the Academy of Marketing Science (2022) Vol. 50, Iss. 6, pp. 1257-1276
Open Access | Times Cited: 77
Change in technology-enabled omnichannel customer experiences in-store
Bethan Alexander, Anthony Kent
Journal of Retailing and Consumer Services (2020) Vol. 65, pp. 102338-102338
Open Access | Times Cited: 110
Building consumer loyalty through e-shopping experiences: The mediating role of emotions
Silvia Cachero-Martínez, Rodolfo Vázquez‐Casielles
Journal of Retailing and Consumer Services (2021) Vol. 60, pp. 102481-102481
Closed Access | Times Cited: 100
Artificial intelligence in the fashion industry: consumer responses to generative adversarial network (GAN) technology
Kwonsang Sohn, Eunyoung Sung, Gukwon Koo, et al.
International Journal of Retail & Distribution Management (2020) Vol. 49, Iss. 1, pp. 61-80
Closed Access | Times Cited: 84
Measurement of factors influencing online shopper buying decisions: A scale development and validation
Semila Fernandes, V.G. Venkatesh, Rajesh Panda, et al.
Journal of Retailing and Consumer Services (2021) Vol. 59, pp. 102394-102394
Closed Access | Times Cited: 56
Charting the intellectual structure of customer experience research
Prashant Kumar, Linda D. Hollebeek, Arpan Kumar Kar, et al.
Marketing Intelligence & Planning (2022) Vol. 41, Iss. 1, pp. 31-47
Closed Access | Times Cited: 42
Buffer bots: The role of virtual service agents in mitigating negative effects when service fails
Sean Sands, Colin Campbell, Kirk Plangger, et al.
Psychology and Marketing (2022) Vol. 39, Iss. 11, pp. 2039-2054
Open Access | Times Cited: 42
Strategic orientation towards digitization to improve supermarket loyalty in an omnichannel context
Pedro Cuesta Valiño, Pablo Gutiérrez Rodríguez, Estela Núñez‐Barriopedro, et al.
Journal of Business Research (2022) Vol. 156, pp. 113475-113475
Open Access | Times Cited: 42
Emerging digital technologies and consumer decision-making in retail sector: Towards an integrative conceptual framework
Piyush Sharma, Akiko Ueno, Charles Dennis, et al.
Computers in Human Behavior (2023) Vol. 148, pp. 107913-107913
Open Access | Times Cited: 39
YouTube It Before You Buy It: The Role of Parasocial Interaction in Consumer-to-Consumer Video Reviews
Valeria Penttinen, Robert Ciuchita, Martina Čaić
Journal of Interactive Marketing (2022) Vol. 57, Iss. 4, pp. 561-582
Open Access | Times Cited: 38
Leveraging In-Store Technology and AI: Increasing Customer and Employee Efficiency and Enhancing their Experiences
Dhruv Grewal, Sabine Benoit, Stephanie Noble, et al.
Journal of Retailing (2023) Vol. 99, Iss. 4, pp. 487-504
Open Access | Times Cited: 38
Do chatbots establish “humanness” in the customer purchase journey? An investigation through explanatory sequential design
Yogesh K. Dwivedi, Janarthanan Balakrishnan, Abdullah M. Baabdullah, et al.
Psychology and Marketing (2023) Vol. 40, Iss. 11, pp. 2244-2271
Open Access | Times Cited: 32
Digitalizing customer journeys in B2B markets
Lisa Lundin, Daniel Kindström
Journal of Business Research (2023) Vol. 157, pp. 113639-113639
Open Access | Times Cited: 23
Shopping in the digital world: How augmented reality mobile applications trigger customer engagement
Kuan‐Yu Lin, Travis K. Huang
Technology in Society (2024) Vol. 77, pp. 102540-102540
Closed Access | Times Cited: 13
Purchase spillovers from the metaverse to the real world: The roles of social presence, trialability, and customer experience
Shafayet Mansoor, Syed Mahmudur Rahman, Jana Bowden
Journal of Consumer Behaviour (2024) Vol. 23, Iss. 5, pp. 2501-2552
Open Access | Times Cited: 11
Phygital luxury experiences. A correspondence analysis on retail technologies
Alice Guzzetti, Roberta Crespi, Valeria Belvedere
International Journal of Consumer Studies (2024) Vol. 48, Iss. 2
Open Access | Times Cited: 9
e-commerce website customer engagement: Delineating the role of UTAUT, vividness, and compulsion
Babak Taheri, Anish Yousaf, Martin Gannon, et al.
Journal of Retailing and Consumer Services (2024) Vol. 79, pp. 103835-103835
Closed Access | Times Cited: 9
Retailing and emergent technologies
Dhruv Grewal, Dinesh K. Gauri, Gopal Das, et al.
Journal of Business Research (2021) Vol. 134, pp. 198-202
Closed Access | Times Cited: 55
Data Privacy in Retail: Navigating Tensions and Directing Future Research
Kelly D. Martin, Robert W. Palmatier
Journal of Retailing (2020) Vol. 96, Iss. 4, pp. 449-457
Closed Access | Times Cited: 54
Page 1 - Next Page

Scroll to top