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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Why do customers use self-service information technologies in retail? The mediating effect of perceived service quality
Katrin Kallweit, Philipp Spreer, Waldemar Toporowski
Journal of Retailing and Consumer Services (2014) Vol. 21, Iss. 3, pp. 268-276
Closed Access | Times Cited: 114

Showing 1-25 of 114 citing articles:

Generation Z consumers' expectations of interactions in smart retailing: A future agenda
Constantinos‐Vasilios Priporas, Nikolaos Stylos, Anestis Fotiadis
Computers in Human Behavior (2017) Vol. 77, pp. 374-381
Open Access | Times Cited: 584
Enabling smart retail settings via mobile augmented reality shopping apps
Scott G Dacko
Technological Forecasting and Social Change (2016) Vol. 124, pp. 243-256
Open Access | Times Cited: 455
Shopping intention at AI-powered automated retail stores (AIPARS)
Rajasshrie Pillai, Brijesh Sivathanu, Yogesh K. Dwivedi
Journal of Retailing and Consumer Services (2020) Vol. 57, pp. 102207-102207
Open Access | Times Cited: 285
Tourist behaviour towards self-service hotel technology adoption: Trust and subjective norm as key antecedents
Arun Kumar Kaushik, Amit Kumar Agrawal, Zillur Rahman
Tourism Management Perspectives (2015) Vol. 16, pp. 278-289
Closed Access | Times Cited: 189
What motivates customers to shop in smart shops? The impacts of smart technology and technology readiness
Yu‐Wei Chang, Jiahe Chen
Journal of Retailing and Consumer Services (2020) Vol. 58, pp. 102325-102325
Closed Access | Times Cited: 174
Examining the antecedents and consequences of perceived shopping value through smart retail technology
Sujana Adapa, Syed Muhammad Fazal‐e‐Hasan, M.S. Balaji, et al.
Journal of Retailing and Consumer Services (2019) Vol. 52, pp. 101901-101901
Open Access | Times Cited: 159
Mediating effects on the relationship between perceived service quality and public library app loyalty during the COVID-19 era
Vanessa Hiu Ying Chan, Dickson K.W. Chiu, Kevin K.W. Ho
Journal of Retailing and Consumer Services (2022) Vol. 67, pp. 102960-102960
Closed Access | Times Cited: 85
Adopting self-service technology to do more with less
Toni Hilton, Tim Hughes, Ed Little, et al.
Journal of Services Marketing (2013) Vol. 27, Iss. 1, pp. 3-12
Closed Access | Times Cited: 144
Fashion retailing – past, present and future
Helen McCormick, Joanna Cartwright, Patsy Perry, et al.
Textile Progress (2014) Vol. 46, Iss. 3, pp. 227-321
Open Access | Times Cited: 120
The effect of self-checkout quality on customer satisfaction and repatronage in a retail context
Teresa Fernandes, Rui Pedroso
Service Business (2016) Vol. 11, Iss. 1, pp. 69-92
Open Access | Times Cited: 97
From stopping to shopping: An observational study comparing a humanoid service robot with a tablet service kiosk to attract and convert shoppers
Malaika Brengman, Laurens De Gauquier, Kim Willems, et al.
Journal of Business Research (2021) Vol. 134, pp. 263-274
Closed Access | Times Cited: 69
Engaging the customer with augmented reality and employee services to enhance equity and loyalty
Asad Hassan Butt, Hassan Ahmad, Fayaz Ali, et al.
International Journal of Retail & Distribution Management (2023) Vol. 51, Iss. 5, pp. 629-652
Open Access | Times Cited: 27
Chatbot or human? The impact of online customer service on consumers' purchase intentions
Shili Chen, Xiaolin Li, Kecheng Liu, et al.
Psychology and Marketing (2023) Vol. 40, Iss. 11, pp. 2186-2200
Closed Access | Times Cited: 27
Complexity or simplicity? Designing product pictures for advertising in online marketplaces
Kewen Wu, Julita Vassileva, Yuxiang Zhao, et al.
Journal of Retailing and Consumer Services (2015) Vol. 28, pp. 17-27
Closed Access | Times Cited: 89
How do you feel when you see a list of prices? the interplay among price dispersion, perceived risk and initial trust in Chinese C2C market
Kewen Wu, Julita Vassileva, Zeinab Noorian, et al.
Journal of Retailing and Consumer Services (2015) Vol. 25, pp. 36-46
Closed Access | Times Cited: 85
Augmented Reality in Retail: Assessing the Acceptance and Potential for Multimedia Product Presentation at the PoS
Philipp Spreer, Katrin Kallweit
SOP Transactions on Marketing Research (2014) Vol. 1, Iss. 1, pp. 23-31
Closed Access | Times Cited: 75
Innovation adoption across self-service banking technologies in India
Arun Kumar Kaushik, Zillur Rahman
International Journal of Bank Marketing (2015) Vol. 33, Iss. 2, pp. 96-121
Closed Access | Times Cited: 68
The importance of customer citizenship behaviour in the modern retail environment: Introducing and testing a social exchange model
Estelle van Tonder, Stephen Graham Saunders, Inonge Theresa Lisita, et al.
Journal of Retailing and Consumer Services (2018) Vol. 45, pp. 92-102
Closed Access | Times Cited: 63
Consumer-computer interaction and in-store smart technology (IST) in the retail industry: the role of motivation, opportunity, and ability
Sanjit Kumar Roy, M.S. Balaji, Bang Nguyen
Journal of Marketing Management (2020) Vol. 36, Iss. 3-4, pp. 299-333
Closed Access | Times Cited: 60
Analysis of the adoption of customer facing InStore technologies in retail SMEs
Javier Lorente-Martínez, Julio Navío-Marco, Beatriz Rodrigo‐Moya
Journal of Retailing and Consumer Services (2020) Vol. 57, pp. 102225-102225
Closed Access | Times Cited: 59
To err is human: Tolerate humans instead of machines in service failure
Nuoya Chen, Smaraki Mohanty, Jinfeng Jiao, et al.
Journal of Retailing and Consumer Services (2020) Vol. 59, pp. 102363-102363
Closed Access | Times Cited: 58
Level of Use and Satisfaction of E-Commerce Customers in Covid-19 Pandemic Period: An Information System Success Model (ISSM) Approach
Puspo Dewi Dirgantari, Yusuf Murtadlo Hidayat, Mohd Halim Mahphoth, et al.
Indonesian Journal of Science and Technology (2020) Vol. 5, Iss. 2, pp. 261-270
Open Access | Times Cited: 55
Exploring the Influence of Determinants on Behavior Intention to Use of Multiple Media Kiosks Through Technology Readiness and Acceptance Model
Michael Yao‐Ping Peng, Xin Yan
Frontiers in Psychology (2022) Vol. 13
Open Access | Times Cited: 31
Consumer-to-store employee and consumer-to-self-service technology (SST) interactions in a retail setting
Hyun‐Joo Lee
International Journal of Retail & Distribution Management (2015) Vol. 43, Iss. 8, pp. 676-692
Closed Access | Times Cited: 61
Effects of Social Influence and Perceived Enjoyment on Kiosk Acceptance: A Moderating Role of Gender
Sungjun Joe, Jungsun Kim, Dina Marie V. Zemke
International Journal of Hospitality & Tourism Administration (2020) Vol. 23, Iss. 2, pp. 289-316
Closed Access | Times Cited: 50
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