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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Retail in my pocket– replicating and extending the construct of service quality into the mobile commerce context
Christopher Kaatz
Journal of Retailing and Consumer Services (2019) Vol. 53, pp. 101983-101983
Closed Access | Times Cited: 58

Showing 1-25 of 58 citing articles:

QR code and mobile payment: The disruptive forces in retail
Li-Ya Yan, Garry Wei‐Han Tan, Xiu-Ming Loh, et al.
Journal of Retailing and Consumer Services (2020) Vol. 58, pp. 102300-102300
Closed Access | Times Cited: 195
Feeling hungry? let's order through mobile! examining the fast food mobile commerce in China
Umair Akram, Aisha Rehman Ansari, Guoqun Fu, et al.
Journal of Retailing and Consumer Services (2020) Vol. 56, pp. 102142-102142
Closed Access | Times Cited: 80
Mobile app vs. desktop browser platforms: the relationships among customer engagement, experience, relationship quality and loyalty intention
Imran Khan, Linda D. Hollebeek, Mobin Fatma, et al.
Journal of Marketing Management (2022) Vol. 39, Iss. 3-4, pp. 275-297
Open Access | Times Cited: 67
Customer retention through service quality and satisfaction: using hybrid SEM-neural network analysis approach
Anas A. Salamah, Shahizan Hassan, Ali Aljaafreh, et al.
Heliyon (2022) Vol. 8, Iss. 9, pp. e10570-e10570
Open Access | Times Cited: 39
The Impact of Service Quality on Customer Loyalty through Customer Satisfaction in Mobile Social Media
Kyeongmin Yum, Byungjoon Yoo
Sustainability (2023) Vol. 15, Iss. 14, pp. 11214-11214
Open Access | Times Cited: 31
Technology roadmapping for the e-commerce sector: A text-mining approach
Shiwangi Singh, T. Sai Vijay
Journal of Retailing and Consumer Services (2024) Vol. 81, pp. 103977-103977
Closed Access | Times Cited: 10
The relationship of brand attachment and mobile banking service quality with positive word-of-mouth
Lova Rajaobelina, Sandrine Prom Tep, Manon Arcand, et al.
Journal of Product & Brand Management (2021) Vol. 30, Iss. 8, pp. 1162-1175
Closed Access | Times Cited: 54
The role of interactivity on customer engagement in mobile e-commerce applications
Ami Fitri Utami, Irwan Adi Ekaputra, Arnold Japutra, et al.
International Journal of Market Research (2021) Vol. 64, Iss. 2, pp. 269-291
Closed Access | Times Cited: 40
Assessing co-creation based competitive advantage through consumers’ need for differentiation
Gurjeet Kaur Sahi, Rita Devi, Mahesh Gupta, et al.
Journal of Retailing and Consumer Services (2022) Vol. 66, pp. 102911-102911
Closed Access | Times Cited: 23
Device‐mediated customer behaviour on the internet: A systematic literature review
Lukas Wolf
International Journal of Consumer Studies (2023) Vol. 47, Iss. 6, pp. 2270-2304
Open Access | Times Cited: 14
Livestreaming commerce service quality measurement and its effect on swift guanxi , trust, and repurchase intention
Fang Qin, Xinyang Zhang, Xiaoxi Yang, et al.
Total Quality Management & Business Excellence (2024), pp. 1-26
Closed Access | Times Cited: 5
Examining consumer behavior towards adoption of quick response code mobile payment systems: transforming mobile payment in the fintech industry
Bohari M. Yamin, Omima Abdalla Abass Abdalatif
Humanities and Social Sciences Communications (2024) Vol. 11, Iss. 1
Open Access | Times Cited: 4
How satisfied am I with mobile wallets? Exploring the nexus between MSQual, hedonism, and satisfaction
Asad Ahmad, Dag Øivind Madsen, Swati Garg
Future Business Journal (2025) Vol. 11, Iss. 1
Open Access
Continuance intention to use telecommunication mobile applications in Indonesia based on mobile service quality theory
Batara Yehezkiel Situmorang, Takayuki Muhamad Rabbani, Venska Aurell Dominica, et al.
Social Sciences & Humanities Open (2025) Vol. 11, pp. 101444-101444
Open Access
Key Factors in the Continuance of Self-Service Technology and Its Mobile App Adoption—A Case Study of Convenience Stores in Taiwan
Chun‐Hua Hsiao, Kai–Yu Tang
Applied Sciences (2025) Vol. 15, Iss. 7, pp. 3804-3804
Open Access
Music streaming app service quality (MSASQ) scale: service quality dimensions for music streaming apps
Komal Singharia, Garima Gupta
Benchmarking An International Journal (2025)
Closed Access
Quantifying the short- and long-term effects of promotional incentives in a loyalty program: Evidence from birthday rewards in a large retail company
Kazuki Nishio, Takahiro Hoshino
Journal of Retailing and Consumer Services (2024) Vol. 81, pp. 103957-103957
Open Access | Times Cited: 3
How to Enhance Customer Loyalty to Retail Stores via Retail Service Quality Practices? A Moderated Mediated Mechanism
Sivapalan Achchuthan, Amit Shankar, Manish Das, et al.
Services Marketing Quarterly (2022) Vol. 43, Iss. 4, pp. 445-465
Closed Access | Times Cited: 13
Can gamified e-service quality improve customer value co-creation and relationship quality in e-retailing?
Reihaneh Alsadat Tabaeeian, Majid Mohammad Shafiee, Azarnoush Ansari
International Journal of Quality and Service Sciences (2024) Vol. 16, Iss. 2, pp. 145-166
Closed Access | Times Cited: 2
Enhancing Continuous Usage Intention in E-Commerce Marketplace Platforms: The Effects of Service Quality, Customer Satisfaction, and Trust
Jong‐Nam Kim, Kyeongmin Yum
Applied Sciences (2024) Vol. 14, Iss. 17, pp. 7617-7617
Open Access | Times Cited: 2
Examining Retailing Sustainability in the QR Code-Enabled Mobile Payments Context During the COVID-19 Pandemic
Hawazen Alamoudi
International Journal of Customer Relationship Marketing and Management (2021) Vol. 13, Iss. 1, pp. 1-22
Open Access | Times Cited: 15
Adoption of enterprise mobile systems – An alternative theoretical perspective
Praveen Choudhary, Susmi Routray, Parijat Upadhyay, et al.
International Journal of Information Management (2022) Vol. 67, pp. 102539-102539
Closed Access | Times Cited: 11
A Revised Technology–Organisation–Environment Framework for Brick-and-Mortar Retailers Adopting M-Commerce
Mateus Vicente Justino, Robertson K. Tengeh, Michael Twum‐Darko
Journal of risk and financial management (2022) Vol. 15, Iss. 7, pp. 289-289
Open Access | Times Cited: 9
Cleaner production practices at company level enhance the desire of employees to have a significant positive impact on society through work
Muhammad Shoaib Farooq, Maimoona Salam
Journal of Cleaner Production (2020) Vol. 283, pp. 124605-124605
Open Access | Times Cited: 13
M-atmospherics: From the physical to the digital
Steven W. Rayburn, Sidney Anderson, Gail M. Zank, et al.
Journal of Retailing and Consumer Services (2021) Vol. 64, pp. 102782-102782
Closed Access | Times Cited: 11
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