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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Service robots with (perceived) theory of mind: An examination of humans’ reactions
Magnus Söderlund
Journal of Retailing and Consumer Services (2022) Vol. 67, pp. 102999-102999
Open Access | Times Cited: 46

Showing 1-25 of 46 citing articles:

Artificial intelligence-generated virtual influencer: Examining the effects of emotional display on user engagement
Chung-En Yu, Astrid Dickinger, Kevin Kam Fung So, et al.
Journal of Retailing and Consumer Services (2023) Vol. 76, pp. 103560-103560
Open Access | Times Cited: 88
Stereotyping human-like virtual influencers in retailing: Does warmth prevail over competence?
Kamel El Hedhli, Haithem Zourrig, Amr Al Khateeb, et al.
Journal of Retailing and Consumer Services (2023) Vol. 75, pp. 103459-103459
Open Access | Times Cited: 63
Embracing digital companions: Unveiling customer engagement with anthropomorphic AI service robots in cross-cultural context
Khalid Mehmood, Pradeep Kautish, Tejas R. Shah
Journal of Retailing and Consumer Services (2024) Vol. 79, pp. 103825-103825
Closed Access | Times Cited: 36
Digital human calls you dear: How do customers respond to virtual streamers’ social-oriented language in e-commerce livestreaming? A stereotyping perspective
Ruiqi Yao, Guijie Qi, Zhiqiang Wu, et al.
Journal of Retailing and Consumer Services (2024) Vol. 79, pp. 103872-103872
Closed Access | Times Cited: 24
The positive effect of artificial intelligence technology transparency on digital endorsers: Based on the theory of mind perception
Xiaoyi Wang, Xingyi Qiu
Journal of Retailing and Consumer Services (2024) Vol. 78, pp. 103777-103777
Closed Access | Times Cited: 20
Why do we prefer humans to artificial intelligence in telemarketing? A mind perception explanation
Sixian Li, Alessandro M. Peluso, Jinyun Duan
Journal of Retailing and Consumer Services (2022) Vol. 70, pp. 103139-103139
Closed Access | Times Cited: 45
Decoding the ChatGPT mystery: A comprehensive exploration of factors driving AI language model adoption
Hyeon Jo
Information Development (2023)
Closed Access | Times Cited: 31
Customer experience in AI-enabled products: Scale development and validation
Ping Wang, Kunyang Li, Qinglong Du, et al.
Journal of Retailing and Consumer Services (2023) Vol. 76, pp. 103578-103578
Closed Access | Times Cited: 30
Service robots vs. human staff: The effect of service agents and service exclusion on unethical consumer behavior
Yun Liu, Xingyuan Wang, Yingying Du, et al.
Journal of Hospitality and Tourism Management (2023) Vol. 55, pp. 401-415
Closed Access | Times Cited: 27
Chatbot or human? The impact of online customer service on consumers' purchase intentions
Shili Chen, Xiaolin Li, Kecheng Liu, et al.
Psychology and Marketing (2023) Vol. 40, Iss. 11, pp. 2186-2200
Closed Access | Times Cited: 27
Think like a robot: How interactions with humanoid service robots affect consumers’ decision strategies
Jiancai Liao, Jingya Huang
Journal of Retailing and Consumer Services (2023) Vol. 76, pp. 103575-103575
Closed Access | Times Cited: 24
Virtual versus human: Unraveling consumer reactions to service failures through influencer types
Taiyang Zhao, Yaxuan Ran, Banggang Wu, et al.
Journal of Business Research (2024) Vol. 178, pp. 114657-114657
Closed Access | Times Cited: 11
Consumer acceptance of social robots in domestic settings: A human-robot interaction perspective
Yajie Gao, Yaping Chang, Tangwutu Yang, et al.
Journal of Retailing and Consumer Services (2024) Vol. 82, pp. 104075-104075
Closed Access | Times Cited: 11
Perceived conversational ability of task-based chatbots – Which conversational elements influence the success of text-based dialogues?
Alexandra Rese, Pauline Tränkner
International Journal of Information Management (2023) Vol. 74, pp. 102699-102699
Closed Access | Times Cited: 22
Optimizing service encounters through mascot-like robot with a politeness strategy
Huixian Zhang, Meng­meng Song
Journal of Retailing and Consumer Services (2024) Vol. 79, pp. 103864-103864
Closed Access | Times Cited: 8
Uncovering the Reasons behind Willingness to Pay for ChatGPT-4 Premium
Hyeon Jo
International Journal of Human-Computer Interaction (2024), pp. 1-16
Closed Access | Times Cited: 6
We Do Not Anthropomorphize a Robot Based Only on Its Cover: Context Matters too!
Marion Dubois-Sage, Baptiste Jacquet, Frank Jamet, et al.
Applied Sciences (2023) Vol. 13, Iss. 15, pp. 8743-8743
Open Access | Times Cited: 15
Human employees and service robots in the service encounter and the role of attribution of theory of mind
Magnus Söderlund
Journal of Retailing and Consumer Services (2024) Vol. 81, pp. 103964-103964
Open Access | Times Cited: 5
Robotic service quality, authenticity, and revisit intention to restaurants in China: extending cognitive appraisal theory
Hanqun Song, Huijun Yang, Erose Sthapit
International Journal of Contemporary Hospitality Management (2023)
Open Access | Times Cited: 12
The Effects of Expressing Empathy/Autonomy Support Using a COVID-19 Vaccination Chatbot: Experimental Study in a Sample of Belgian Adults
Wojciech Trzebiński, Toni Claessens, Jeska Buhmann, et al.
JMIR Formative Research (2023) Vol. 7, pp. e41148-e41148
Open Access | Times Cited: 11
The Robot–Human Paradox: A Meta‐Analysis of Customer Service by Robots Versus Humans on Customer Experience
Fernando de Oliveira Santini, Weng Marc Lim, Cláudio Hoffmann Sampaio, et al.
Journal of Consumer Behaviour (2025)
Open Access
Helpful or harmful? A curvilinear perspective on AI agent anthropomorphism in service failure tolerance
Ruoran Liu, Jin-Xing Hao, Yu Yan, et al.
Journal of Retailing and Consumer Services (2025) Vol. 85, pp. 104299-104299
Closed Access
Tekinsiz Vadi Teorisi Bağlamında Yapay Zeka Etkileyicileri
Ece DOĞAN ERDİNÇ, Ayda UZUNÇARŞILI SOYDAŞ
SELÇUK ÜNİVERSİTESİ İLETİŞİM FAKÜLTESİ AKADEMİK DERGİSİ (2024) Vol. 17, Iss. 1, pp. 1-38
Open Access | Times Cited: 3
Algorithm fashion designer? ascribed mind and perceived design expertise of AI versus human
Garim Lee, Hye‐Young Kim
Psychology and Marketing (2024)
Open Access | Times Cited: 3
Robot anthropomorphism at luxury hotels: a dual-congruity mechanism with luxury and task under anxiety
Jeou‐Shyan Horng, Yao‐Chin Wang, Chih‐Hsing Liu, et al.
Journal of Hospitality Marketing & Management (2024), pp. 1-30
Closed Access | Times Cited: 3
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