Open Access Helper

OpenAlex Citation Counts

OpenAlex Citations Logo

OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

May robots be held responsible for service failure and recovery? The role of robot service provider agents’ human-likeness
Esra Arıkan, Nesenur Altınigne, Ebru Kuzgun, et al.
Journal of Retailing and Consumer Services (2022) Vol. 70, pp. 103175-103175
Closed Access | Times Cited: 53

Showing 1-25 of 53 citing articles:

Are highly anthropomorphic service robots more likely to be forgiven by customers after service failures? A mind perception perspective
Yaxin Zhao, Zhangxiang Zhu, Binli Tang
International Journal of Hospitality Management (2025) Vol. 126, pp. 104103-104103
Closed Access | Times Cited: 2
When digital celebrity talks to you: How human-like virtual influencers satisfy consumer's experience through social presence on social media endorsements
Hyojung Kim, Minjung Park
Journal of Retailing and Consumer Services (2023) Vol. 76, pp. 103581-103581
Closed Access | Times Cited: 38
Examining the impact of service robot communication styles on customer intimacy following service failure
Junsung Park, Joon Woo Yoo, Young-Ju Cho, et al.
Journal of Retailing and Consumer Services (2023) Vol. 75, pp. 103511-103511
Closed Access | Times Cited: 32
Service robot’s responses in service recovery and service evaluation: the moderating role of robots’ social perception
Minghui Shan, Zhenzhong Zhu, Haipeng Chen, et al.
Journal of Hospitality Marketing & Management (2023) Vol. 33, Iss. 2, pp. 145-168
Closed Access | Times Cited: 24
Anthropomorphism and consumer behaviour: A SPAR‐4‐SLR protocol compliant hybrid review
Fateh Mohd Khan, Mohammad Anas, S.M. Fatah Uddin
International Journal of Consumer Studies (2023) Vol. 48, Iss. 1
Closed Access | Times Cited: 24
Think like a robot: How interactions with humanoid service robots affect consumers’ decision strategies
Jiancai Liao, Jingya Huang
Journal of Retailing and Consumer Services (2023) Vol. 76, pp. 103575-103575
Closed Access | Times Cited: 24
Service robot acceptance in museums: an empirical study using the service robot acceptance model (sRAM)
Amy Wong, Jimmy Wong
Journal of Services Marketing (2024) Vol. 38, Iss. 5, pp. 619-635
Closed Access | Times Cited: 13
Is virtual streamer useful? Effect of streamer type on consumer brand forgiveness when streamers make inappropriate remarks
Jifei Xie, Haoyu Wu, Kexi Liu, et al.
Journal of Retailing and Consumer Services (2024) Vol. 79, pp. 103899-103899
Closed Access | Times Cited: 12
Virtual versus human: Unraveling consumer reactions to service failures through influencer types
Taiyang Zhao, Yaxuan Ran, Banggang Wu, et al.
Journal of Business Research (2024) Vol. 178, pp. 114657-114657
Closed Access | Times Cited: 11
Customer adoption of robot: Synergizing customer acceptance of robot-assisted retail technologies
Yasser Moustafa Shehawy, Syed Md Faisal Ali Khan, Nasser Khalufi, et al.
Journal of Retailing and Consumer Services (2024) Vol. 82, pp. 104062-104062
Closed Access | Times Cited: 10
Trust and forgiveness in service: effects of single and double deviations with human and robot staff
Janelle Chan, YooHee Hwang
Asia Pacific Journal of Tourism Research (2025), pp. 1-14
Closed Access | Times Cited: 1
Task-oriented vs. social-oriented: chatbot communication styles in electronic commerce service recovery
Siran Wang, Qiang Yan, Lingli Wang
Electronic Commerce Research (2023)
Closed Access | Times Cited: 18
Robot service failure and recovery: Literature review and future directions
Dewen Liu, Changfei Li, Jieqiong Zhang, et al.
International Journal of Advanced Robotic Systems (2023) Vol. 20, Iss. 4
Open Access | Times Cited: 17
Empathic accuracy in artificial intelligence service recovery
Xing’an Xu, Najuan Wen, Juan Liu
Tourism Review (2023) Vol. 79, Iss. 5, pp. 1058-1075
Closed Access | Times Cited: 14
Smart hotels but not necessarily smart decisions: the smartness paradox
IpKin Anthony Wong, Ya Xiao, Zhiwei Lin, et al.
International Journal of Contemporary Hospitality Management (2024) Vol. 36, Iss. 10, pp. 3378-3402
Closed Access | Times Cited: 5
Effects of human-robot interaction type on customer tolerance of humanoid robot service failure
Ke Ma, Xiaojie Duan, Xiaoye Fu, et al.
Journal of Hospitality Marketing & Management (2024), pp. 1-20
Closed Access | Times Cited: 5
Effects of customer inoculation on artificial intelligence service failure
Lu Meng, Jiuqi Chen, Mengya Yang, et al.
International Journal of Contemporary Hospitality Management (2024)
Closed Access | Times Cited: 5
Can service robots recover themselves? The effect of service recovery agents and robot service failure types on customer response
Yun Liu, Xingyuan Wang
International Journal of Hospitality Management (2024) Vol. 124, pp. 103951-103951
Closed Access | Times Cited: 5
Call it robot: anthropomorphic framing and failure of self-service technologies
Ada Maria Barone, Emanuela Stagno, Carmela Donato
Journal of Services Marketing (2023) Vol. 38, Iss. 3, pp. 272-287
Open Access | Times Cited: 12
From hot pot to high tech: Haidilao’s transformation through digital technologies for sustainable business in the restaurant industry
Chin Moi Loh, Arif Perdana, Kuan-Huei Lee
Journal of Information Technology Teaching Cases (2024)
Open Access | Times Cited: 4
Co-creation 5.0: The frontline employee–robot team and firms’ outcomes. The Tin Woodman paradox
Miguel Ángel Moliner Tena, Luis J. Callarisa Fiol, Javier Sánchez, et al.
Journal of Innovation & Knowledge (2024) Vol. 9, Iss. 3, pp. 100534-100534
Open Access | Times Cited: 4
Task-related errors as a catalyst for empathy towards embodied pedagogical agents
Oliver Rehren, Sebastian V. Jansen, Martina Seemann, et al.
Frontiers in Virtual Reality (2025) Vol. 5
Open Access
Public perception and autonomous vehicle liability
Julian De Freitas, Xilin Zhou, Margherita Atzei, et al.
Journal of Consumer Psychology (2025)
Closed Access
Consumers' questions as nudges: Comparing the effect of linguistic cues on LLM chatbot and human responses
Qian Wu, Han Zheng
Journal of Retailing and Consumer Services (2025) Vol. 84, pp. 104250-104250
Closed Access
Chatbots at the frontline: Unveiling antecedents of customers’ willingness to accept chatbot intervention in service recovery
Wen‐Hai Chih, Kai-Yu Wang, Hope Wilfred Banda
Journal of Retailing and Consumer Services (2025) Vol. 84, pp. 104254-104254
Closed Access
Page 1 - Next Page

Scroll to top