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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Care management to improve retail customers' and employees’ satisfaction
Francesco Raggiotto, Cristiana Compagno, Daniele Scarpi
Journal of Retailing and Consumer Services (2023) Vol. 72, pp. 103280-103280
Closed Access | Times Cited: 16

Showing 16 citing articles:

Is online-to-offline customer care support essential for consumer service?
Biswajit Sarkar, Bikash Koli Dey
Journal of Retailing and Consumer Services (2023) Vol. 75, pp. 103474-103474
Closed Access | Times Cited: 18
Does the bullwhip effect really help a dual-channel retailing with a conditional home delivery policy?
Biswajit Sarkar, Sumi Kar, Anita Pal
Journal of Retailing and Consumer Services (2024) Vol. 78, pp. 103708-103708
Closed Access | Times Cited: 8
Impact of transformational leadership on service delivery behaviours of frontline service employees
Hemang Jauhari, Manish Kumar, Jayesh Pandey
Journal of Retailing and Consumer Services (2024) Vol. 79, pp. 103816-103816
Closed Access | Times Cited: 8
Perceived corporate social responsibility and job satisfaction in grocery retail: A comparison between low- and high-productivity stores
Sandro Castaldo, Andrea Ciacci, Lara Penco
Journal of Retailing and Consumer Services (2023) Vol. 74, pp. 103444-103444
Open Access | Times Cited: 11
Decoding internal customer satisfaction in services firms through the lens of ability, motivation and opportunity framework using text mining approaches
Abhinav Shankar Rathor, Manish Kumar, Sreevatsa Bellary
Journal of Retailing and Consumer Services (2025) Vol. 86, pp. 104342-104342
Closed Access
A data-driven construction method of aggregated value chain in three phases for manufacturing enterprises
Hongyan Dui, Xinghui Dong, Meng Liu
Computers & Industrial Engineering (2024) Vol. 189, pp. 109964-109964
Closed Access | Times Cited: 3
Does employee intervention encourage or discourage the spread of dysfunctional customer behavior?
Yu‐Shan Huang, Ruping Liu
Journal of Service Theory and Practice (2024)
Closed Access | Times Cited: 1
Measuring employee-consumer integrated retailer brand equity
Janice Rudkowski
Journal of Retailing and Consumer Services (2023) Vol. 76, pp. 103590-103590
Open Access | Times Cited: 3
Mastering care management strategies to improve retailing: Mechanisms, capabilities, impacts and emerging opportunities
Francesca Serravalle, Eleonora Pantano
Journal of Retailing and Consumer Services (2023) Vol. 73, pp. 103298-103298
Open Access | Times Cited: 2
Effect of Team Building Activities – An Employee Engagement and Satisfaction Survey
Shiela Grace Anog, Sheen Bon, Aniceto Jr Ramin, et al.
SSRN Electronic Journal (2023)
Closed Access | Times Cited: 1
Does Time Matter When Greeting Patrons? Observations from a Two-Year Study in Texas Public Libraries
Kristen L. Becker
Journal of Library Administration (2024) Vol. 64, Iss. 1, pp. 52-65
Closed Access
Utilizing Deep Belief Networks for Consumer Behaviour Analysis in Retail Management
Anna Gustina Zainal, Rekha Murugan, Wulan Suciska, et al.
2021 International Conference on Emerging Smart Computing and Informatics (ESCI) (2024), pp. 1-6
Closed Access
From regrets to returns: how interaction quality and store image shape store revisit intentions
Muhammad Waqas, Muhammad Ali Khan, Muhammad Adnan Waseem, et al.
International Journal of Retail & Distribution Management (2024)
Closed Access
An Empirical Study on E-Commerce Site using Unique AI based Features and Data Science Tools
J Jesy Janet Kumari, Aniket Singh, Rakshit Naidu, et al.
(2023), pp. 1357-1364
Closed Access
GESTÃO ORGANIZACIONAL NOS SERVIÇOS PÚBLICOS: Um Panorama da Gestão nos Cartórios Extrajudiciais no Brasil
Weider Silva Pinheiro, Jhonata Jankowitsch
Editora Enterprising eBooks (2023)
Open Access
Effect of Team Building Activities - an Employee Engagement and Satisfaction Survey (IMRAD)
Shiela Grace Anog, Sheen Bon, Aniceto Jr Ramin, et al.
SSRN Electronic Journal (2023)
Closed Access
Spatio-Temporal Evolution of the Coupled Coordination of the Digital Economy and the High-Quality Development of the Retail Industry<br /> <div> <br /> </div>
Qian Zhong
International Journal of Economics Finance and Management Sciences (2023)
Open Access
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