Open Access Helper

OpenAlex Citation Counts

OpenAlex Citations Logo

OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Examining the impact of service robot communication styles on customer intimacy following service failure
Junsung Park, Joon Woo Yoo, Young-Ju Cho, et al.
Journal of Retailing and Consumer Services (2023) Vol. 75, pp. 103511-103511
Closed Access | Times Cited: 32

Showing 1-25 of 32 citing articles:

Embracing digital companions: Unveiling customer engagement with anthropomorphic AI service robots in cross-cultural context
Khalid Mehmood, Pradeep Kautish, Tejas R. Shah
Journal of Retailing and Consumer Services (2024) Vol. 79, pp. 103825-103825
Closed Access | Times Cited: 34
When digital celebrity talks to you: How human-like virtual influencers satisfy consumer's experience through social presence on social media endorsements
Hyojung Kim, Minjung Park
Journal of Retailing and Consumer Services (2023) Vol. 76, pp. 103581-103581
Closed Access | Times Cited: 38
Consumer acceptance of social robots in domestic settings: A human-robot interaction perspective
Yajie Gao, Yaping Chang, Tangwutu Yang, et al.
Journal of Retailing and Consumer Services (2024) Vol. 82, pp. 104075-104075
Closed Access | Times Cited: 11
Why users continue E-commerce chatbots? Insights from PLS-fsQCA-NCA approach
Behzad Foroughi, Tran Quang Huy, Mohammad Iranmanesh, et al.
Service Industries Journal (2024), pp. 1-31
Closed Access | Times Cited: 10
Customer adoption of robot: Synergizing customer acceptance of robot-assisted retail technologies
Yasser Moustafa Shehawy, Syed Md Faisal Ali Khan, Nasser Khalufi, et al.
Journal of Retailing and Consumer Services (2024) Vol. 82, pp. 104062-104062
Closed Access | Times Cited: 10
Anthropomorphic last-mile robots and consumer intention: An empirical test under a theoretical framework
Shibo Xu, X Zhang, R Kim, et al.
Journal of Retailing and Consumer Services (2024) Vol. 81, pp. 104028-104028
Closed Access | Times Cited: 6
Effects of human-robot interaction type on customer tolerance of humanoid robot service failure
Ke Ma, Xiaojie Duan, Xiaoye Fu, et al.
Journal of Hospitality Marketing & Management (2024), pp. 1-20
Closed Access | Times Cited: 5
The Impact of AI-enabled CRM Systems on Organizational Competitive Advantage: A mixed-method approach using BERTopic and PLS-SEM
Joon Woo Yoo, Junsung Park, Heejun Park
Heliyon (2024) Vol. 10, Iss. 16, pp. e36392-e36392
Open Access | Times Cited: 5
Chatbots at the frontline: Unveiling antecedents of customers’ willingness to accept chatbot intervention in service recovery
Wen‐Hai Chih, Kai-Yu Wang, Hope Wilfred Banda
Journal of Retailing and Consumer Services (2025) Vol. 84, pp. 104254-104254
Closed Access
Apologizing with a smile or crying face? Exploring the impact of emoji types on customer forgiveness within chatbots service recovery
Chenze Xie, Junhong Zhu, Yuguang Xie, et al.
Electronic Commerce Research and Applications (2025), pp. 101488-101488
Closed Access
Examining the Spectrum of Artificial Intelligence Failures
A. Ahmad, Mohamed Slim Ben Mimoun, Hatem El‐Gohary
International Journal of Customer Relationship Marketing and Management (2025) Vol. 16, Iss. 1, pp. 1-21
Open Access
Enhancing intellectual experiences for users: a multidimensional model of humanoid service robots in hospitality and tourism
Mingyao Wu, Serene Tse, Vincent Wing Sun Tung
International Journal of Contemporary Hospitality Management (2025)
Closed Access
Redesigning healthcare service delivery processes through medical chatbot integrations: balancing chatbot features and patients’ individual differences
Andrea Sestino, Cristian Rizzo, Luís Fernando Irgang dos Santos, et al.
Business Process Management Journal (2025)
Closed Access
A Literature Review on the Emerging Trends of AI Applications in E-Retailing: Insights from the Journal of Retailing and Consumer Services
Özge HABİBOĞLU
Abant Sosyal Bilimler Dergisi (2025) Vol. 25, Iss. 1, pp. 365-389
Closed Access
Talking the talk: how AI voice assistants’ apology styles shape consumer satisfaction in service recovery
Yujie Chen, Yunjiao Mao
Asia Pacific Journal of Marketing and Logistics (2025)
Closed Access
Breaking the mold: Is there a gender stereotype when robot service failures happen?
Hui Jiang, Fang Meng, Xiaonan Zhang
International Journal of Hospitality Management (2025) Vol. 129, pp. 104210-104210
Closed Access
Affiliative or self-defeating? Exploring the effect of humor types on customer forgiveness in the context of AI agents’ service failure
Yuguang Xie, Peiyu Zhou, Changyong Liang, et al.
Journal of Business Research (2025) Vol. 194, pp. 115381-115381
Closed Access
Unintended consequences of service robots – Recent progress and future research directions
Nima Heirati, Valentina Pitardi, Jochen Wirtz, et al.
Journal of Business Research (2025) Vol. 194, pp. 115366-115366
Closed Access
Helpful or harmful? A curvilinear perspective on AI agent anthropomorphism in service failure tolerance
Ruoran Liu, Jin-Xing Hao, Yu Yan, et al.
Journal of Retailing and Consumer Services (2025) Vol. 85, pp. 104299-104299
Closed Access
How to Initiate Human-Agent Intervention for Recovery When Chatbots Fail: A Social Information Processing Perspective
Zhenzhen Lu, Jiahui Mo, Xin Luo, et al.
(2025)
Closed Access
Understanding the Impact of Inconsistency on the Helpfulness of Online Reviews
Junsung Park, Heejun Park
Journal of theoretical and applied electronic commerce research (2025) Vol. 20, Iss. 2, pp. 80-80
Open Access
Service robots in healthcare: Toward a healthcare service robot acceptance model (sRAM)
Weng Marc Lim, K. Mohamed Jasim, A. Christina Josephine Malathi
Technology in Society (2025), pp. 102932-102932
Open Access
Handwritten or machine-written? How typeface affects consumer forgiveness for brand failures
Scheng Xie, Haiying Wei
Journal of Retailing and Consumer Services (2024) Vol. 81, pp. 103938-103938
Closed Access | Times Cited: 3
The golden zone of AI’s emotional expression in frontline chatbot service failures
Qian Chen, Yeming Gong, Yaobin Lu, et al.
Internet Research (2024)
Closed Access | Times Cited: 3
Effects of interaction between brand positioning and chatbot conversational style on perceived fit and brand attitudes
Li Cheng, Chung‐Lin Toung
Psychology and Marketing (2024) Vol. 41, Iss. 6, pp. 1383-1395
Closed Access | Times Cited: 2
Page 1 - Next Page

Scroll to top