OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!
If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.
Requested Article:
Gaining insights for service improvement through unstructured text from online reviews
Chenxi Zhang, Zeshui Xu
Journal of Retailing and Consumer Services (2024) Vol. 80, pp. 103898-103898
Closed Access | Times Cited: 7
Chenxi Zhang, Zeshui Xu
Journal of Retailing and Consumer Services (2024) Vol. 80, pp. 103898-103898
Closed Access | Times Cited: 7
Showing 7 citing articles:
Examining product quality and competitiveness via online reviews: An integrated approach of importance performance competitor analysis and Kano model
Suah Kim, Sohyun Park, Minjung Kwak, et al.
Journal of Retailing and Consumer Services (2024) Vol. 82, pp. 104135-104135
Closed Access | Times Cited: 4
Suah Kim, Sohyun Park, Minjung Kwak, et al.
Journal of Retailing and Consumer Services (2024) Vol. 82, pp. 104135-104135
Closed Access | Times Cited: 4
Collecting and Analyzing User-Generated Content for Decision Support in Marketing Management: An Overview of Methods and Use Cases
Daniel Baier, Reinhold Decker, Yana Asenova
Schmalenbach Journal of Business Research (2025)
Open Access
Daniel Baier, Reinhold Decker, Yana Asenova
Schmalenbach Journal of Business Research (2025)
Open Access
Measuring technology acceptance over time using transfer models based on online customer reviews
Daniel Baier, Andreas Karasenko, Alexandra Rese
Journal of Retailing and Consumer Services (2025) Vol. 85, pp. 104278-104278
Open Access
Daniel Baier, Andreas Karasenko, Alexandra Rese
Journal of Retailing and Consumer Services (2025) Vol. 85, pp. 104278-104278
Open Access
Harnessing dual process theory for online product evaluation based on user-generated content
Yang Li, Zeshui Xu, Thompson S.H. Teo
Industrial Management & Data Systems (2025)
Closed Access
Yang Li, Zeshui Xu, Thompson S.H. Teo
Industrial Management & Data Systems (2025)
Closed Access
Fusion of KANO theory and Attention-BiLSTM models for user demand analysis and trend prediction
Jinghua Zhao, Yajie Huang, Juan Feng, et al.
Information Fusion (2025), pp. 103210-103210
Closed Access
Jinghua Zhao, Yajie Huang, Juan Feng, et al.
Information Fusion (2025), pp. 103210-103210
Closed Access
Be Smart, but Not Humanless? Prioritizing the Improvement of Service Attributes in Smart Hotels Based on an Online Reviews-Driven Method
Zhenduo Chen, Stephanie Hui-Wen Chuah, Kandappan Balasubramanian
Sustainability (2025) Vol. 17, Iss. 9, pp. 4036-4036
Open Access
Zhenduo Chen, Stephanie Hui-Wen Chuah, Kandappan Balasubramanian
Sustainability (2025) Vol. 17, Iss. 9, pp. 4036-4036
Open Access
Determining investment allocation strategies to improve consumer satisfaction based on a preference learning model
Xingli Wu, Huchang Liao
Journal of Retailing and Consumer Services (2024) Vol. 82, pp. 104140-104140
Open Access
Xingli Wu, Huchang Liao
Journal of Retailing and Consumer Services (2024) Vol. 82, pp. 104140-104140
Open Access
