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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

When apologies work: How matching apology components to victims’ self-construals facilitates forgiveness
Ryan Fehr, Michele J. Gelfand
Organizational Behavior and Human Decision Processes (2010) Vol. 113, Iss. 1, pp. 37-50
Closed Access | Times Cited: 276

Showing 1-25 of 276 citing articles:

The road to forgiveness: A meta-analytic synthesis of its situational and dispositional correlates.
Ryan Fehr, Michele J. Gelfand, Monisha Nag
Psychological Bulletin (2010) Vol. 136, Iss. 5, pp. 894-914
Closed Access | Times Cited: 641
Impression Management in Organizations: Critical Questions, Answers, and Areas for Future Research
Mark C. Bolino, David M. Long, William H. Turnley
Annual Review of Organizational Psychology and Organizational Behavior (2016) Vol. 3, Iss. 1, pp. 377-406
Open Access | Times Cited: 386
Leader identity as an antecedent of the frequency and consistency of transformational, consideration, and abusive leadership behaviors.
Russell E. Johnson, Merlijn Venus, Klodiana Lanaj, et al.
Journal of Applied Psychology (2012) Vol. 97, Iss. 6, pp. 1262-1272
Closed Access | Times Cited: 267
Artificial intelligence service recovery: The role of empathic response in hospitality customers’ continuous usage intention
Xingyang Lv, Yufan Yang, Dazhi Qin, et al.
Computers in Human Behavior (2021) Vol. 126, pp. 106993-106993
Closed Access | Times Cited: 182
The nature of an apology: An experimental study on how to apologize after a service failure
Holger Roschk, Susanne Kaiser
Marketing Letters (2012) Vol. 24, Iss. 3, pp. 293-309
Closed Access | Times Cited: 167
The social context of trust: The role of status
Robert B. Lount, Nathan C. Pettit
Organizational Behavior and Human Decision Processes (2011) Vol. 117, Iss. 1, pp. 15-23
Closed Access | Times Cited: 155
Identifying Appropriate Compensation Types for Service Failures
Holger Roschk, Katja Gelbrich
Journal of Service Research (2013) Vol. 17, Iss. 2, pp. 195-211
Open Access | Times Cited: 142
Consumers’ forgiveness after brand transgression: the effect of the firm’s corporate social responsibility and response
Yelena Tsarenko, Dewi Tojib
Journal of Marketing Management (2015) Vol. 31, Iss. 17-18, pp. 1851-1877
Closed Access | Times Cited: 135
Trust Repair
Roy J. Lewicki, Chad T. Brinsfield
Annual Review of Organizational Psychology and Organizational Behavior (2017) Vol. 4, Iss. 1, pp. 287-313
Closed Access | Times Cited: 133
The road to consumer forgiveness is paved with money or apology? The roles of empathy and power in service recovery
Chuang Wei, Maggie Wenjing Liu, Hean Tat Keh
Journal of Business Research (2020) Vol. 118, pp. 321-334
Closed Access | Times Cited: 122
The pipeline project: Pre-publication independent replications of a single laboratory's research pipeline
Martin Schweinsberg, Nikhil Madan, Michelangelo Vianello, et al.
Journal of Experimental Social Psychology (2016) Vol. 66, pp. 55-67
Open Access | Times Cited: 114
“I” value justice, but “we” value relationships: Self‐construal effects on post‐transgression consumer forgiveness
Jayati Sinha, Fang‐Chi Lu
Journal of Consumer Psychology (2015) Vol. 26, Iss. 2, pp. 265-274
Closed Access | Times Cited: 114
An Exploration of the Structure of Effective Apologies
Roy J. Lewicki, Beth Polin, Robert B. Lount
Negotiation and Conflict Management Research (2016) Vol. 9, Iss. 2, pp. 177-196
Closed Access | Times Cited: 105
How Can It Be Made Right Again? A Review of Trust Repair Research
Kinshuk Sharma, F. David Schoorman, Gary A. Ballinger
Journal of Management (2022) Vol. 49, Iss. 1, pp. 363-399
Closed Access | Times Cited: 52
CSR as a buffer or backfire in brand transgressions: a motivated reasoning perspective
Yuhosua Ryoo
European Journal of Marketing (2025)
Closed Access | Times Cited: 1
Cultural Differences in the Function and Meaning of Apologies
William W. Maddux, Peter H. Kim, T. Okumura, et al.
International Negotiation (2011) Vol. 16, Iss. 3, pp. 405-425
Closed Access | Times Cited: 105
A Stranger’s Touch: Effects of Accidental Interpersonal Touch on Consumer Evaluations and Shopping Time
Brett Martin
Journal of Consumer Research (2012) Vol. 39, Iss. 1, pp. 174-184
Open Access | Times Cited: 94
When opposites do (and do not) attract: Interplay of leader and follower self-identities and its consequences for leader–member exchange
Erin Jackson, Russell E. Johnson
The Leadership Quarterly (2012) Vol. 23, Iss. 3, pp. 488-501
Closed Access | Times Cited: 85
Denial outperforms apology in repairing organizational trust despite strong evidence of guilt
Matteo Fuoli, Joost van de Weijer, Carita Paradis
Public Relations Review (2017) Vol. 43, Iss. 4, pp. 645-660
Open Access | Times Cited: 79
The Delivery of Bad News in Organizations
Robert J. Bies
Journal of Management (2012) Vol. 39, Iss. 1, pp. 136-162
Closed Access | Times Cited: 77
Saving face? When emotion displays during public apologies mitigate damage to organizational performance
Leanne ten Brinke, Gabrielle Adams
Organizational Behavior and Human Decision Processes (2015) Vol. 130, pp. 1-12
Closed Access | Times Cited: 75
How Do Consumers React to Company Moral Transgressions? The Role of Power Distance Belief and Empathy for Victims
Haiyue Xu, Lisa E. Bolton, Karen Page Winterich
Journal of Consumer Research (2020) Vol. 48, Iss. 1, pp. 77-101
Open Access | Times Cited: 63
Compensation Revisited
Holger Roschk, Katja Gelbrich
Journal of Service Research (2017) Vol. 20, Iss. 4, pp. 393-408
Closed Access | Times Cited: 62
A Systems Perspective on Forgiveness in Organizations
Robert J. Bies, Laurie J. Barclay, Thomas M. Tripp, et al.
Academy of Management Annals (2016) Vol. 10, Iss. 1, pp. 245-318
Closed Access | Times Cited: 61
Gradual Drifts, Abrupt Shocks: From Relationship Fractures to Relational Resilience
Mara Olekalns, Brianna Barker Caza, Timothy J. Vogus
Academy of Management Annals (2019) Vol. 14, Iss. 1, pp. 1-28
Closed Access | Times Cited: 57
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