Open Access Helper

OpenAlex Citation Counts

OpenAlex Citations Logo

OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Denial outperforms apology in repairing organizational trust despite strong evidence of guilt
Matteo Fuoli, Joost van de Weijer, Carita Paradis
Public Relations Review (2017) Vol. 43, Iss. 4, pp. 645-660
Open Access | Times Cited: 79

Showing 1-25 of 79 citing articles:

Organizational trust in times of COVID-19: Hospitality employees’ affective responses to managers’ communication
Renata F. Guzzo, Xingyu Wang, Juan M. Madera, et al.
International Journal of Hospitality Management (2020) Vol. 93, pp. 102778-102778
Open Access | Times Cited: 108
Timely or considered? Brand trust repair strategies and mechanism after greenwashing in China—from a legitimacy perspective
Rui Guo, Wei Zhang, Tao Wang, et al.
Industrial Marketing Management (2018) Vol. 72, pp. 127-137
Closed Access | Times Cited: 105
The Corrective Actions Organizations Pursue Following Misconduct: A Review and Research Agenda
Matt C. Hersel, Catherine A. Helmuth, Michelle L. Zorn, et al.
Academy of Management Annals (2019) Vol. 13, Iss. 2, pp. 547-585
Closed Access | Times Cited: 96
Trust-building strategies in corporate discourse: An experimental study
Matteo Fuoli, Christopher Hart
Discourse & Society (2018) Vol. 29, Iss. 5, pp. 514-552
Open Access | Times Cited: 86
The role of empathy in crisis communication: Providing a deeper understanding of how organizational crises and crisis communication affect reputation
Lieze Schoofs, An‐Sofie Claeys, Aurélie De Waele, et al.
Public Relations Review (2019) Vol. 45, Iss. 5, pp. 101851-101851
Open Access | Times Cited: 82
How Can It Be Made Right Again? A Review of Trust Repair Research
Kinshuk Sharma, F. David Schoorman, Gary A. Ballinger
Journal of Management (2022) Vol. 49, Iss. 1, pp. 363-399
Closed Access | Times Cited: 52
“Sorry, it was my fault”: Repairing trust in human-robot interactions
Xinyi Zhang, Sun Kyong Lee, Whani Kim, et al.
International Journal of Human-Computer Studies (2023) Vol. 175, pp. 103031-103031
Open Access | Times Cited: 19
Trust theory and customer services research: theoretical review and synthesis
Neve Isaeva, Kira Gruenewald, Mark N. K. Saunders
Service Industries Journal (2020) Vol. 40, Iss. 15-16, pp. 1031-1063
Closed Access | Times Cited: 46
Communicating sadness: The impact of emotional crisis communication on the organizational post-crisis reputation
Lieze Schoofs, An‐Sofie Claeys
Journal of Business Research (2021) Vol. 130, pp. 271-282
Closed Access | Times Cited: 35
A grounded theory study of factors and conditions associated with customer trust recovery in a retailer
Branko Božić, Sabina Siebert, Graeme Martin
Journal of Business Research (2019) Vol. 109, pp. 440-448
Open Access | Times Cited: 38
Linking organizational trust and performance through ambidexterity
Odette Chams-Anturi, María D. Moreno‐Luzón, Juan P. Escorcia-Caballero
Personnel Review (2019) Vol. 49, Iss. 4, pp. 956-973
Open Access | Times Cited: 36
Practicing transparency in a crisis: Examining the combined effects of crisis type, response, and message transparency on organizational perceptions
Derrick Holland, Trent Seltzer, Anna Kochigina
Public Relations Review (2021) Vol. 47, Iss. 2, pp. 102017-102017
Closed Access | Times Cited: 30
How to rebuild trust through apology: Evidence from public apology letters
Kun Yang
Journal of Pragmatics (2024) Vol. 224, pp. 36-45
Closed Access | Times Cited: 4
The Effect of Voice and Repair Strategy on Trust Formation and Repair in Human-Robot Interaction
Marta Romeo, Ilaria Torre, Sébastien Le Maguer, et al.
ACM Transactions on Human-Robot Interaction (2025)
Closed Access
Halkla İlişkiler Algısının Affetme ve İntikam Davranışı Üzerindeki Etkisi
Aybike Tuba ÖZDEN
İstanbul Gelişim Üniversitesi Sosyal Bilimler Dergisi (2025) Vol. 12, Iss. 1, pp. 289-307
Open Access
Customer trust recovery: An alternative explanation
Branko Božić, Volker G. Kuppelwieser
Journal of Retailing and Consumer Services (2019) Vol. 49, pp. 208-218
Open Access | Times Cited: 35
A corpus-based analysis of corporate apologies and public responses on Chinese social media
Cun Zhang, pingping Ye, Xinyue Li
Journal of Pragmatics (2025) Vol. 240, pp. 1-17
Closed Access
Reasons for trust. The (counter-) argumentative dynamics of image-repair strategies
Rudi Palmieri
Journal of Pragmatics (2025) Vol. 240, pp. 142-163
Open Access
A strategic action fields perspective on organizational trust repair
Branko Božić, Sabina Siebert, Graeme Martin
European Management Journal (2018) Vol. 37, Iss. 1, pp. 58-66
Open Access | Times Cited: 29
Crisis communication: The mediating role of cognitive and affective empathy in the relationship between crisis type and crisis response strategy on post-crisis reputation and forgiveness
James Ndone, Jihye Park
Public Relations Review (2021) Vol. 48, Iss. 1, pp. 102136-102136
Closed Access | Times Cited: 23
How to repair public trust effectively: Research on enterprise online public opinion crisis response
Ning Zhang, Xianzhen Guo, Li Zhang, et al.
Electronic Commerce Research and Applications (2021) Vol. 49, pp. 101077-101077
Closed Access | Times Cited: 22
Mixed Messages: Crisis Communication–Dismissal (In)Coherence and Shareholder Trust Following Misconduct
Matt C. Hersel, K. Ashley Gangloff, Christine Shropshire
Academy of Management Journal (2022) Vol. 66, Iss. 2, pp. 638-666
Closed Access | Times Cited: 15
Impact of corporate social responsibility on social and economic sustainability
Trần Đức Tài
Economic Research-Ekonomska Istraživanja (2022) Vol. 35, Iss. 1, pp. 6085-6104
Open Access | Times Cited: 15
Explicating trust and its relation to dialogue at a time of divided societies
Chun‐Ju Flora Hung‐Baesecke, Yi-Ru Regina Chen
Public Relations Review (2020) Vol. 46, Iss. 1, pp. 101890-101890
Closed Access | Times Cited: 21
Impact of reputation on hospitality profitability: impact of service failure online exposure on revenue performance – evidence from the hotel industry in China
Zhisheng Wang, Xiang Lin, Huiying Li
Tourism Review (2023) Vol. 78, Iss. 6, pp. 1387-1413
Closed Access | Times Cited: 7
Page 1 - Next Page

Scroll to top