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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Empathy as a main ingredient of impactful crisis communication: The perspectives of crisis communication practitioners
Lieze Schoofs, Gijs Fannes, An‐Sofie Claeys
Public Relations Review (2022) Vol. 48, Iss. 1, pp. 102150-102150
Closed Access | Times Cited: 30

Showing 1-25 of 30 citing articles:

Can ChatGPT replace humans in crisis communication? The effects of AI-mediated crisis communication on stakeholder satisfaction and responsibility attribution
Yi Xiao, Shubin Yu
International Journal of Information Management (2024) Vol. 80, pp. 102835-102835
Open Access | Times Cited: 8
Applying Ethics of Care-Based Response Strategies to Mitigate AI-Related Corporate Crisis: The Moderating Role of Crisis Involvement
Juan Liu
International Journal of Strategic Communication (2025), pp. 1-28
Closed Access | Times Cited: 1
Factionalism and schisms: Analyzing network structure and characteristics of online opinion leaders in an international religious crisis
Jordan Morehouse, Brandon Boatwright
Journal of Contingencies and Crisis Management (2023) Vol. 32, Iss. 1
Closed Access | Times Cited: 16
Care-based relationship management during remote work in a crisis: Empathy, purpose, and diversity climate as emergent employee-organization relational maintenance strategies
Hilke Steenkamp, Ganga S. Dhanesh
Public Relations Review (2023) Vol. 49, Iss. 4, pp. 102371-102371
Closed Access | Times Cited: 11
We Feel, We Understand: Examining the Moderating Effects of Publics' Empathy on Crisis Outcomes Across Crisis Types and Response Strategies
James Ndone
Journal of Contingencies and Crisis Management (2025) Vol. 33, Iss. 1
Open Access
The Driving Role of Empathy with Nature in Residents’ Participation in Energy-Saving Renovation
Chunling Sun, Zhang Zhe-yuan, Pengdong Xue
Housing Theory and Society (2025), pp. 1-28
Closed Access
Pandemic-Induced PR Dilemmas Faced by Airlines: A Thematic Analysis of Spirit Airlines’ Incident Response from USA
Seong-Bin Jang, Minseong Kim
Behavioral Sciences (2025) Vol. 15, Iss. 2, pp. 210-210
Open Access
The Role of Dialogic Crisis Communication Strategy in Repairing Organizational Reputation: A Moderated Mediation Model
Jia Fu, Yinyin Yang
Management Communication Quarterly (2025)
Closed Access
Religion in crisis communication: Examining the impact of stakeholder religiosity and religious language in organizational crises
Jordan Morehouse, Lucinda Austin, Tyler G. Page
Public Relations Review (2025) Vol. 51, Iss. 2, pp. 102562-102562
Closed Access
Building and maintaining trust through the early phase of the COVID-19 pandemic: A content analysis of communiques delivered by the Norwegian Minister of health and care services
Marianne Synnes Emblemsvåg
International Journal of Disaster Risk Reduction (2024) Vol. 102, pp. 104274-104274
Open Access | Times Cited: 3
Rally-around-the-destination? Changes in host-guest emotional solidarity after crises
Yanqin Li, Liangquan Zhang, Ru-Xue Qin, et al.
Tourism Management (2024) Vol. 105, pp. 104956-104956
Closed Access | Times Cited: 3
Fanning the flames: Transmitting negative word of mouth of rival brands
Junyun Liao, Jiawen Chen, Haichuan Zhao, et al.
Journal of Business Research (2022) Vol. 154, pp. 113318-113318
Closed Access | Times Cited: 15
Situational Crisis Communication Theory (SCCT)
W. Timothy Coombs
(2022), pp. 193-204
Closed Access | Times Cited: 15
Beyond reputational and financial damage: Examining emotional and religious harm in a post-crisis case study of Hillsong Church
Jordan Morehouse, Laura L. Lemon
Public Relations Review (2023) Vol. 49, Iss. 1, pp. 102282-102282
Closed Access | Times Cited: 8
#TheSmoreYouKnow and #emergencycute: A conceptual model on the use of humor by science agencies during crisis to create connection, empathy, and compassion
Sara K. McBride, J. L. Ball
International Journal of Disaster Risk Reduction (2022) Vol. 77, pp. 102995-102995
Open Access | Times Cited: 11
Exploring corporate reputation and crisis communication
Kalle Nuortimo, Janne Härkönen, Kristijan Breznik
Journal of Marketing Analytics (2024)
Open Access | Times Cited: 2
The state of internal communication in Latin America: An international Delphi study
Cen April Yue, Patrick D. Thelen
Public Relations Review (2022) Vol. 49, Iss. 1, pp. 102262-102262
Closed Access | Times Cited: 9
Warranted inferences of mediation and possibility of a threshold effect: Verifying the mediating effects of anger in situational crisis communication theory
Rongting Niu, Xin Ma
Public Relations Review (2023) Vol. 49, Iss. 5, pp. 102372-102372
Closed Access | Times Cited: 5
Streaming About Disasters on Tiktok: Examining Social Mediated Crisis Communication, Public Engagement, and Emotional Responses During the 2023 Maui Wildfire
Wenlin Liu, Xinyan Zhao, Mengqi Zhan, et al.
(2024)
Closed Access | Times Cited: 1
Crisis communication strategies: A qualitative study about a natural medicine controversy in Colombia
Orlando E. Contreras-Pacheco, Juan Camilo Álvarez-Arciniegas, María Fernanda Garnica-Rugeles
TEC Empresarial (2024) Vol. 18, Iss. 2, pp. 36-50
Open Access | Times Cited: 1
Streaming disasters on TikTok: Examining social mediated crisis communication, public engagement, and emotional responses during the 2023 Maui wildfire
Wenlin Liu, Xinyan Zhao, Mengqi Zhan, et al.
Public Relations Review (2024) Vol. 50, Iss. 5, pp. 102512-102512
Closed Access | Times Cited: 1
Measuring levels of family stress and engagement in child protection social work: an explorative analysis of parental stress and social worker practice skills
Vivi Antonopoulou, Michael Killian, Donald Forrester
Journal of Children s Services (2024) Vol. 19, Iss. 2, pp. 123-134
Open Access
2021 Wildfires in Türkiye: A perspective from crisis management and crisis communication practices
Bektaş Sarı
Journal of Contingencies and Crisis Management (2024) Vol. 32, Iss. 2
Closed Access
More than just a family affair? The preventive effect of privatized CEO communication on the perception of an organization in crisis
Nora Denner, Benno Viererbl, Maike Weismantel
Corporate Communications An International Journal (2024) Vol. 29, Iss. 6, pp. 1054-1069
Closed Access
Managing the Pandemic in Digitized Spaces: Assessing the Social Media Approaches of Scandinavian Public Health Authorities
Anna Elisabeth Hasselström, Anders Olof Larsson
Social Media + Society (2024) Vol. 10, Iss. 3
Open Access
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