OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!
If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.
Requested Article:
Achieving sustainable customer loyalty in airports: The role of waiting time satisfaction and self-service technologies
Yusuf Ayodeji, Husam Rjoub, Hale Özgit
Technology in Society (2022) Vol. 72, pp. 102106-102106
Closed Access | Times Cited: 23
Yusuf Ayodeji, Husam Rjoub, Hale Özgit
Technology in Society (2022) Vol. 72, pp. 102106-102106
Closed Access | Times Cited: 23
Showing 23 citing articles:
The linkage between quality of information systems and the impact of trust-based privacy on behavioral outcomes in unmanned convenience store: Moderating effect of gender and experience
Yaeri Kim, Junhee Seok, Taewoo Roh
Technological Forecasting and Social Change (2023) Vol. 196, pp. 122852-122852
Closed Access | Times Cited: 11
Yaeri Kim, Junhee Seok, Taewoo Roh
Technological Forecasting and Social Change (2023) Vol. 196, pp. 122852-122852
Closed Access | Times Cited: 11
Influence of supermarket self-checkout service quality, customer vulnerability and risk perception during emerging pandemics on Australian customer behaviour
Gurmeet Singh, Neale Slack, Shavneet Sharma
The TQM Journal (2025)
Closed Access
Gurmeet Singh, Neale Slack, Shavneet Sharma
The TQM Journal (2025)
Closed Access
Drivers for the adoption of integrated sustainable green lean six sigma agile service system (ISGLSASS) in the service organizations
Dharmendra Hariyani, Poonam Hariyani, Sanjeev Mishra, et al.
Sustainable Futures (2025), pp. 100571-100571
Open Access
Dharmendra Hariyani, Poonam Hariyani, Sanjeev Mishra, et al.
Sustainable Futures (2025), pp. 100571-100571
Open Access
The explanatory power of the SKYTRAX’s airport rating system: Implications for airport management
Iva Bulatović, Juan Dempere, Ανδρέας Παπαθεοδώρου
Transport Economics and Management (2023) Vol. 1, pp. 104-111
Open Access | Times Cited: 10
Iva Bulatović, Juan Dempere, Ανδρέας Παπαθεοδώρου
Transport Economics and Management (2023) Vol. 1, pp. 104-111
Open Access | Times Cited: 10
Technology adoption and jobs: The effects of self-service kiosks in restaurants on labor outcomes
Chungeun Yoon
Technology in Society (2023) Vol. 74, pp. 102336-102336
Open Access | Times Cited: 8
Chungeun Yoon
Technology in Society (2023) Vol. 74, pp. 102336-102336
Open Access | Times Cited: 8
Measuring the impact of healthcare service quality of hospitals on customer satisfaction
Ririn Wulandari, I Putu Doddy, Lasmi Indaryani
Corporate and Business Strategy Review (2024) Vol. 5, Iss. 1, special Issue, pp. 336-345
Open Access | Times Cited: 3
Ririn Wulandari, I Putu Doddy, Lasmi Indaryani
Corporate and Business Strategy Review (2024) Vol. 5, Iss. 1, special Issue, pp. 336-345
Open Access | Times Cited: 3
Time to evaluate service quality indicators for delivering service excellence at airports: Case of India
Chandra Prakash Garg, Archana Sharma
Quality Management Journal (2024) Vol. 31, Iss. 4, pp. 253-270
Closed Access | Times Cited: 2
Chandra Prakash Garg, Archana Sharma
Quality Management Journal (2024) Vol. 31, Iss. 4, pp. 253-270
Closed Access | Times Cited: 2
Enhancing customer civility: Integrating civility climate behaviors and self-service technology
Muhammad Umar, Hina Fatima, Syed Alamdar Ali Shah
Tourism and Hospitality Research (2024)
Closed Access | Times Cited: 2
Muhammad Umar, Hina Fatima, Syed Alamdar Ali Shah
Tourism and Hospitality Research (2024)
Closed Access | Times Cited: 2
How to Outperform Airport Quality of Service: Qualitative and Quantitative Data Analysis Extracted from Airport Passengers Using Grounded Theory (GT) and Structural Equation Modeling (SEM)
Navid Nadimi, Fariborz Mansourifar, Hamed Shamsadini Lori, et al.
Iranian Journal of Science and Technology Transactions of Civil Engineering (2023) Vol. 48, Iss. 1, pp. 483-496
Open Access | Times Cited: 6
Navid Nadimi, Fariborz Mansourifar, Hamed Shamsadini Lori, et al.
Iranian Journal of Science and Technology Transactions of Civil Engineering (2023) Vol. 48, Iss. 1, pp. 483-496
Open Access | Times Cited: 6
Impact of Customer Loyalty on Organizational Performance in Some Selected Publishing Companies in South-Western Nigeria
AA Paul, O. O. Olumuyiwa
British Journal of Management and Marketing Studies (2024) Vol. 7, Iss. 1, pp. 119-133
Open Access | Times Cited: 1
AA Paul, O. O. Olumuyiwa
British Journal of Management and Marketing Studies (2024) Vol. 7, Iss. 1, pp. 119-133
Open Access | Times Cited: 1
Performance Evaluation on Resolution Time Prediction Using Machine Learning Techniques
Tong Tong-Ern, Su-Cheng Haw, Ng Kok-Why, et al.
JOIV International Journal on Informatics Visualization (2024) Vol. 8, Iss. 2, pp. 583-583
Open Access | Times Cited: 1
Tong Tong-Ern, Su-Cheng Haw, Ng Kok-Why, et al.
JOIV International Journal on Informatics Visualization (2024) Vol. 8, Iss. 2, pp. 583-583
Open Access | Times Cited: 1
MARKETING ANALYSIS AND CUSTOMER SATISFACTION ON CUSTOMER LOYALTY GLOBAL COMPETITION ERA
Indra Sani, Wenny Desty Febrian
Jurnal Perspektif Manajerial dan Kewirausahaan (JPMK) (2023) Vol. 3, Iss. 2, pp. 111-120
Open Access | Times Cited: 3
Indra Sani, Wenny Desty Febrian
Jurnal Perspektif Manajerial dan Kewirausahaan (JPMK) (2023) Vol. 3, Iss. 2, pp. 111-120
Open Access | Times Cited: 3
Customer Relationship Marketing, Customer Bonding, and Customer Satisfaction on Customer Loyalty in Telecommunication Companies
Haris Maupa, Cokki Cokki, Syarifuddin Sulaiman
JURNAL MINDS Manajemen Ide dan Inspirasi (2023) Vol. 10, Iss. 2, pp. 279-296
Open Access | Times Cited: 2
Haris Maupa, Cokki Cokki, Syarifuddin Sulaiman
JURNAL MINDS Manajemen Ide dan Inspirasi (2023) Vol. 10, Iss. 2, pp. 279-296
Open Access | Times Cited: 2
Influence of Airline Service Quality, Punctuality of Flight Times, and Brand Image on Passenger Loyalty at Soekarno Hatta Airport
Achmad Achmad, Juliater Simarmata, Primadi Candra Susanto
Dinasti International Journal of Digital Business Management (2024) Vol. 5, Iss. 4, pp. 686-696
Open Access
Achmad Achmad, Juliater Simarmata, Primadi Candra Susanto
Dinasti International Journal of Digital Business Management (2024) Vol. 5, Iss. 4, pp. 686-696
Open Access
Value chain management practices and value creation in sub-Saharan African apparel firms
Arthur Mapanga
South African Journal of Business Management (2024) Vol. 55, Iss. 1
Open Access
Arthur Mapanga
South African Journal of Business Management (2024) Vol. 55, Iss. 1
Open Access
Assessing the Influence of Self-service Technology on WOM: The Role of Customer Satisfaction
Esther Asiedu, Mohammed Majeed, Charles Asare, et al.
Lecture notes in networks and systems (2024), pp. 83-102
Closed Access
Esther Asiedu, Mohammed Majeed, Charles Asare, et al.
Lecture notes in networks and systems (2024), pp. 83-102
Closed Access
Evaluating Service Quality of Europe's Leading Airports Using Skytrax Ratings After Istanbul Airport's Launch
Şahap Akan, Hakan Karataş
Advances in marketing, customer relationship management, and e-services book series (2024), pp. 403-434
Closed Access
Şahap Akan, Hakan Karataş
Advances in marketing, customer relationship management, and e-services book series (2024), pp. 403-434
Closed Access
Rethinking competency requirements in South African supply chain management
Arthur Mapanga
Journal of Transport and Supply Chain Management (2024) Vol. 18
Open Access
Arthur Mapanga
Journal of Transport and Supply Chain Management (2024) Vol. 18
Open Access
Consumers’ rational attitudes toward online shopping improve their satisfaction through trust in online shopping platforms
Yaxing Lan, Guofang Liu
Current Psychology (2024)
Closed Access
Yaxing Lan, Guofang Liu
Current Psychology (2024)
Closed Access
Exploring the Impact of Education Service Quality on University Reputation: A Study on Chinese Universities
Weihua Wang, Junjie Zhao, Dong Yang
OALib (2023) Vol. 10, Iss. 04, pp. 1-12
Open Access
Weihua Wang, Junjie Zhao, Dong Yang
OALib (2023) Vol. 10, Iss. 04, pp. 1-12
Open Access
Bibliometric knowledge mapping of consumers’ inferring shopping experience in live E-commerce platform on data mining
Ye Min, Chai Ching Tan
Environment and Social Psychology (2023) Vol. 8, Iss. 3
Open Access
Ye Min, Chai Ching Tan
Environment and Social Psychology (2023) Vol. 8, Iss. 3
Open Access
THE IMPACT OF TERMINAL SERVICE OFFICER(TSO) PERFORMANCE TOWARDS PASSENGER SATISFACTION AT SAM RATULANGI INTERNATIONAL AIRPORT IN MANADO
R Arief, Lusiana Dewi Kusumayati, Anton Budiarto
Proceeding of International Conference of Advance Transportation Engineering and Applied Social Science (2023) Vol. 2, Iss. 1, pp. 845-851
Open Access
R Arief, Lusiana Dewi Kusumayati, Anton Budiarto
Proceeding of International Conference of Advance Transportation Engineering and Applied Social Science (2023) Vol. 2, Iss. 1, pp. 845-851
Open Access
Performance Evaluation on Resolution Time Prediction Using Decision Tree, Random Forest and eXtreme Gradient Boosting
Tong-Ern Tai, Su-Cheng Haw, Kok-Why Ng, et al.
(2023), pp. 74-79
Closed Access
Tong-Ern Tai, Su-Cheng Haw, Kok-Why Ng, et al.
(2023), pp. 74-79
Closed Access
