Open Access Helper

OpenAlex Citation Counts

OpenAlex Citations Logo

OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

I, Chatbot: Modeling the determinants of users’ satisfaction and continuance intention of AI-powered service agents
Muhammad Ashfaq, Jiang Yun, Shubin Yu, et al.
Telematics and Informatics (2020) Vol. 54, pp. 101473-101473
Closed Access | Times Cited: 594

Showing 1-25 of 594 citing articles:

What makes an AI device human-like? The role of interaction quality, empathy and perceived psychological anthropomorphic characteristics in the acceptance of artificial intelligence in the service industry
Corina Pelău, Dan‐Cristian Dabija, Irina Ene
Computers in Human Behavior (2021) Vol. 122, pp. 106855-106855
Closed Access | Times Cited: 485
Does green transformational leadership lead to green innovation? The role of green thinking and creative process engagement
Saira Begum, Muhammad Ashfaq, Enjun Xia, et al.
Business Strategy and the Environment (2021) Vol. 31, Iss. 1, pp. 580-597
Closed Access | Times Cited: 278
Customer–brand relationship in the era of artificial intelligence: understanding the role of chatbot marketing efforts
Yang Cheng, Hua Jiang
Journal of Product & Brand Management (2021) Vol. 31, Iss. 2, pp. 252-264
Closed Access | Times Cited: 237
Generative artificial intelligence as a new context for management theories: analysis of ChatGPT
Paweł Korzyński, Grzegorz Mazurek, Andreas Altmann, et al.
Central European Management Journal (2023) Vol. 31, Iss. 1, pp. 3-13
Open Access | Times Cited: 225
Will artificial intelligence replace human customer service? The impact of communication quality and privacy risks on adoption intention
Meng­meng Song, Xinyu Xing, Yucong Duan, et al.
Journal of Retailing and Consumer Services (2022) Vol. 66, pp. 102900-102900
Closed Access | Times Cited: 207
Human vs. AI: Understanding the impact of anthropomorphism on consumer response to chatbots from the perspective of trust and relationship norms
Xusen Cheng, Zhang Xiao-ping, Jason Cohen, et al.
Information Processing & Management (2022) Vol. 59, Iss. 3, pp. 102940-102940
Closed Access | Times Cited: 198
Green Artificial Intelligence: Towards an Efficient, Sustainable and Equitable Technology for Smart Cities and Futures
Tan Yiğitcanlar, Rashid Mehmood, Juan M. Corchado
Sustainability (2021) Vol. 13, Iss. 16, pp. 8952-8952
Open Access | Times Cited: 176
Artificial intelligence (AI) technology in OpenAI ChatGPT application: A review of ChatGPT in writing English essay
Tira Nur Fitria
ELT Forum Journal of English Language Teaching (2023) Vol. 12, Iss. 1, pp. 44-58
Open Access | Times Cited: 171
Is TripAdvisor still relevant? The influence of review credibility, review usefulness, and ease of use on consumers’ continuance intention
Raffaele Filieri, Fulya Açikgöz, Valentina Ndou, et al.
International Journal of Contemporary Hospitality Management (2020) Vol. 33, Iss. 1, pp. 199-223
Open Access | Times Cited: 165
AI-powered chatbot communication with customers: Dialogic interactions, satisfaction, engagement, and customer behavior
Hua Jiang, Yang Cheng, Jeongwon Yang, et al.
Computers in Human Behavior (2022) Vol. 134, pp. 107329-107329
Closed Access | Times Cited: 159
Determinants of Continuance Intention towards Banks’ Chatbot Services in Vietnam: A Necessity for Sustainable Development
Dung Minh Nguyen, Yen‐Ting Helena Chiu, Huy Duc Le
Sustainability (2021) Vol. 13, Iss. 14, pp. 7625-7625
Open Access | Times Cited: 158
Conversational commerce: entering the next stage of AI-powered digital assistants
Janarthanan Balakrishnan, Yogesh K. Dwivedi
Annals of Operations Research (2021) Vol. 333, Iss. 2-3, pp. 653-687
Open Access | Times Cited: 152
Creepiness: Its antecedents and impact on loyalty when interacting with a chatbot
Lova Rajaobelina, Sandrine Prom Tep, Manon Arcand, et al.
Psychology and Marketing (2021) Vol. 38, Iss. 12, pp. 2339-2356
Closed Access | Times Cited: 151
The Impact of Chatbots on Customer Loyalty: A Systematic Literature Review
Liss Jenneboer, Carolina Herrando, Efthymios Constantinides
Journal of theoretical and applied electronic commerce research (2022) Vol. 17, Iss. 1, pp. 212-229
Open Access | Times Cited: 150
The role of meta-UTAUT factors, perceived anthropomorphism, perceived intelligence, and social self-efficacy in chatbot-based services?
Janarthanan Balakrishnan, Salma S. Abed, Paul Jones
Technological Forecasting and Social Change (2022) Vol. 180, pp. 121692-121692
Open Access | Times Cited: 147
Artificial intelligence empowered conversational agents: A systematic literature review and research agenda
Marcello M. Mariani, Novin Hashemi, Jochen Wirtz
Journal of Business Research (2023) Vol. 161, pp. 113838-113838
Open Access | Times Cited: 146
“Chatting with ChatGPT”: Analyzing the factors influencing users' intention to Use the Open AI's ChatGPT using the UTAUT model
Devadas Menon, K. Shilpa
Heliyon (2023) Vol. 9, Iss. 11, pp. e20962-e20962
Open Access | Times Cited: 143
How “Green” thinking and altruism translate into purchasing intentions for electronics products: The intrinsic-extrinsic motivation mechanism
Fayaz Ali, Muhammad Ashfaq, Saira Begum, et al.
Sustainable Production and Consumption (2020) Vol. 24, pp. 281-291
Closed Access | Times Cited: 139
Is ChatGPT scary good? How user motivations affect creepiness and trust in generative artificial intelligence
Tae Hyun Baek, Minseong Kim
Telematics and Informatics (2023) Vol. 83, pp. 102030-102030
Closed Access | Times Cited: 131
Achieving green product and process innovation through green leadership and creative engagement in manufacturing
Saira Begum, Enjun Xia, Fayaz Ali, et al.
Journal of Manufacturing Technology Management (2021) Vol. 33, Iss. 4, pp. 656-674
Closed Access | Times Cited: 130
When do AI chatbots lead to higher customer satisfaction than human frontline employees in online shopping assistance? Considering product attribute type
Yanya Ruan, József Mezei
Journal of Retailing and Consumer Services (2022) Vol. 68, pp. 103059-103059
Open Access | Times Cited: 129
Understanding the impact of knowledge management factors on the sustainable use of AI-based chatbots for educational purposes using a hybrid SEM-ANN approach
Mohammed A. Al‐Sharafi, Mostafa Al‐Emran, Mohammad Iranmanesh, et al.
Interactive Learning Environments (2022) Vol. 31, Iss. 10, pp. 7491-7510
Closed Access | Times Cited: 125
Social anxiety as a moderator in consumer willingness to accept AI assistants based on utilitarian and hedonic values
Chunlin Yuan, Chenlei Zhang, Shuman Wang
Journal of Retailing and Consumer Services (2021) Vol. 65, pp. 102878-102878
Closed Access | Times Cited: 123
Chatbots in e-commerce: The effect of chatbot language style on customers’ continuance usage intention and attitude toward brand
Meichan Li, Rui Wang
Journal of Retailing and Consumer Services (2022) Vol. 71, pp. 103209-103209
Closed Access | Times Cited: 116
How does artificial intelligence create business agility? Evidence from chatbots
Xuequn Wang, Xiaolin Lin, Bin Shao
International Journal of Information Management (2022) Vol. 66, pp. 102535-102535
Open Access | Times Cited: 115
Page 1 - Next Page

Scroll to top