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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Managing customer citizenship behaviour: The moderating roles of employee responsiveness and organizational reassurance
Vincent Wing Sun Tung, Po‐Ju Chen, Markus Schuckert
Tourism Management (2016) Vol. 59, pp. 23-35
Open Access | Times Cited: 118

Showing 1-25 of 118 citing articles:

Value co-creation and customer citizenship behavior
Ioannis Assiouras, George Skourtis, Αντώνιος Γιαννόπουλος, et al.
Annals of Tourism Research (2019) Vol. 78, pp. 102742-102742
Open Access | Times Cited: 231
The effect of CSR on corporate image, customer citizenship behaviors, and customers’ long-term relationship orientation
Minjung Kim, Xuemei Yin, Gyumin Lee
International Journal of Hospitality Management (2020) Vol. 88, pp. 102520-102520
Closed Access | Times Cited: 205
The impact of value co-creation on hotel brand equity and customer satisfaction
Oscar Luis González-Mansilla, Gloria Berenguer Contrí, Antoni Serra Cantallops
Tourism Management (2019) Vol. 75, pp. 51-65
Closed Access | Times Cited: 201
Examining the effects of robotic service on brand experience: the moderating role of hotel segment
A. Chan, Vincent Wing Sun Tung
Journal of Travel & Tourism Marketing (2019) Vol. 36, Iss. 4, pp. 458-468
Closed Access | Times Cited: 192
A review of customer citizenship behaviors in the service context
Taeshik Gong, Youjae Yi
Service Industries Journal (2019) Vol. 41, Iss. 3-4, pp. 169-199
Closed Access | Times Cited: 118
Leader humility, team humility and employee creative performance: The moderating roles of task dependence and competitive climate
Ben Haobin Ye, Vincent Wing Sun Tung, Jun Li, et al.
Tourism Management (2020) Vol. 81, pp. 104170-104170
Open Access | Times Cited: 84
The Role of Photograph Aesthetics on Online Review Sites: Effects of Management- versus Traveler-Generated Photos on Tourists’ Decision Making
Ben Marder, Antonia Erz, Robert J. Angell, et al.
Journal of Travel Research (2019) Vol. 60, Iss. 1, pp. 31-46
Open Access | Times Cited: 78
The effect of AI quality on customer experience and brand relationship
Mai Nguyen, Sara Quach, Park Thaichon
Journal of Consumer Behaviour (2021) Vol. 21, Iss. 3, pp. 481-493
Closed Access | Times Cited: 66
Systematic review on customer citizenship behavior: Clarifying the domain and future research agenda
Maciej Mitręga, Vojtěch Klézl, Vojtěch Spáčil
Journal of Business Research (2021) Vol. 140, pp. 25-39
Open Access | Times Cited: 64
Spinning the Wheel: The Effectiveness of Gamification in Service Recovery
Amin Nazifi, Holger Roschk, Ben Marder, et al.
Journal of Service Research (2025)
Closed Access | Times Cited: 1
The use of co-creation within the luxury accommodation experience – myth or reality?
Tracy Harkison
International Journal of Hospitality Management (2017) Vol. 71, pp. 11-18
Closed Access | Times Cited: 74
Drivers of experience co-creation in food-and-wine tourism: An exploratory quantitative analysis
Susana Rachão, Zélia Breda, Carlos Fernandes, et al.
Tourism Management Perspectives (2020) Vol. 37, pp. 100783-100783
Closed Access | Times Cited: 70
Food-and-wine experiences towards co-creation in tourism
Susana Rachão, Zélia Breda, Carlos Fernandes, et al.
Tourism Review (2020) Vol. 76, Iss. 5, pp. 1050-1066
Open Access | Times Cited: 67
How does self-image congruity affect tourists’ environmentally responsible behavior?
Shuhao Li, Wei Min, Hailin Qu, et al.
Journal of Sustainable Tourism (2020) Vol. 28, Iss. 12, pp. 2156-2174
Closed Access | Times Cited: 66
Cocreation of tourism experiences: are food-related activities being explored?
Susana Rachão, Zélia Breda, Carlos Fernandes, et al.
British Food Journal (2020) Vol. 122, Iss. 3, pp. 910-928
Open Access | Times Cited: 57
Encouraging tourist citizenship behavior through resource uniqueness and service quality: The mediating role of emotions
Lin Liu, Tingting Cui, Jinnan Wu, et al.
Journal Of Vacation Marketing (2020) Vol. 27, Iss. 1, pp. 45-60
Closed Access | Times Cited: 54
Corporate social responsibility authenticity as an antecedent to customer citizenship behavior: evidence from hospitality industry in Taiwan
Dung Minh Nguyen, Yen‐Ting Helena Chiu
Journal of Hospitality Marketing & Management (2023) Vol. 32, Iss. 4, pp. 477-504
Closed Access | Times Cited: 18
Effects of hotels’ green practices on consumer citizenship behavior
Jianming Wang, Tan Vo‐Thanh, Doğan Gürsoy, et al.
International Journal of Hospitality Management (2024) Vol. 118, pp. 103679-103679
Closed Access | Times Cited: 7
Fifty‐two years of consumer research based on social exchange theory: A review and research agenda using topic modeling
Manit Mishra, Pallabi Mund
International Journal of Consumer Studies (2024) Vol. 48, Iss. 4
Closed Access | Times Cited: 6
Knowledge sources and innovation in the hotel industry
Julia Nieves, Gonzalo Díaz Meneses
International Journal of Contemporary Hospitality Management (2018) Vol. 30, Iss. 6, pp. 2537-2561
Closed Access | Times Cited: 59
Exploring antecedents of customer citizenship behaviors in services
Laee Choi, Sherry Lotz
Service Industries Journal (2017) Vol. 38, Iss. 9-10, pp. 607-628
Closed Access | Times Cited: 52
The Roles of The Physical Environment, Social Servicescape, Co-Created Value, and Customer Satisfaction in Determining Tourists’ Citizenship Behavior: Malaysian Cultural and Creative Industries
Hussam Al Halbusi, Pedro Jiménez Estévez, Tan Eleen, et al.
Sustainability (2020) Vol. 12, Iss. 8, pp. 3229-3229
Open Access | Times Cited: 48
Tourist engagement and citizenship behavior: The mediating role of relationship quality in the hotel industry
Majid Mohammad Shafiee, Reihaneh Alsadat Tabaeeian, Atefeh Khoshfetrat
Tourism and Hospitality Research (2020) Vol. 20, Iss. 4, pp. 481-492
Closed Access | Times Cited: 46
The nexus between corporate social responsibility and target-based customer citizenship behavior
Ahmad Aljarah
Journal of Sustainable Tourism (2020) Vol. 28, Iss. 12, pp. 2044-2063
Closed Access | Times Cited: 45
Do Women Make Better in Tourism and Hospitality? A Conceptual Review from A Customer Satisfaction and Service Quality Perspective
Erdoğan Koç
Journal of Quality Assurance in Hospitality & Tourism (2019) Vol. 21, Iss. 4, pp. 402-429
Closed Access | Times Cited: 43
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