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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Motivation and satisfaction of Chinese and U.S. tourists in restaurants: A cross-cultural text mining of online reviews
Susan Jia
Tourism Management (2020) Vol. 78, pp. 104071-104071
Closed Access | Times Cited: 207

Showing 1-25 of 207 citing articles:

Applications of text mining in services management: A systematic literature review
Sunil Kumar, Arpan Kumar Kar, P. Vigneswara Ilavarasan
International Journal of Information Management Data Insights (2021) Vol. 1, Iss. 1, pp. 100008-100008
Open Access | Times Cited: 260
A look back and a leap forward: a review and synthesis of big data and artificial intelligence literature in hospitality and tourism
Hui Lv, Si Shi, Doğan Gürsoy
Journal of Hospitality Marketing & Management (2021) Vol. 31, Iss. 2, pp. 145-175
Closed Access | Times Cited: 121
Social sharing of consumption emotion in electronic word of mouth (eWOM): A cross-media perspective
Hongfei Liu, Chanaka Jayawardhena, Victoria‐Sophie Osburg, et al.
Journal of Business Research (2021) Vol. 132, pp. 208-220
Open Access | Times Cited: 115
Is digital fashion the future of the metaverse? Insights from YouTube comments
Van Ha Luong, Annalisa Tarquini, Yaprak Anadol, et al.
Journal of Retailing and Consumer Services (2024) Vol. 79, pp. 103780-103780
Closed Access | Times Cited: 21
Tourism demand forecasting with online news data mining
Eunhye Park, Jinah Park, Mingming Hu
Annals of Tourism Research (2021) Vol. 90, pp. 103273-103273
Open Access | Times Cited: 74
Impact of the rating system on sentiment and tone of voice: A Booking.com and TripAdvisor comparison study
Paulo Rita, Ricardo F. Ramos, María Teresa Borges Tiago, et al.
International Journal of Hospitality Management (2022) Vol. 104, pp. 103245-103245
Open Access | Times Cited: 67
The impact of COVID-19 on hotel customer satisfaction: evidence from Beijing and Shanghai in China
Shaolong Sun, Fuxin Jiang, Gengzhong Feng, et al.
International Journal of Contemporary Hospitality Management (2021) Vol. 34, Iss. 1, pp. 382-406
Closed Access | Times Cited: 59
What affects the online ratings of restaurant consumers: a research perspective on text-mining big data analysis
Jun Liu, Yunyun Yu, Fuad Mehraliyev, et al.
International Journal of Contemporary Hospitality Management (2022) Vol. 34, Iss. 10, pp. 3607-3633
Open Access | Times Cited: 50
What consumer complaints should hoteliers prioritize? Analysis of online reviews under different market segments
Jie Wu, Narisa Zhao
Journal of Hospitality Marketing & Management (2022) Vol. 32, Iss. 1, pp. 1-28
Closed Access | Times Cited: 41
Facilitating topic modeling in tourism research:Comprehensive comparison of new AI technologies
Andrei Kirilenko, Светлана Степченкова
Tourism Management (2024) Vol. 106, pp. 105007-105007
Closed Access | Times Cited: 10
Differences of Consumer Reviews and Consumer Satisfaction on Cross-Border E-Commerce Platforms: A Text Mining Analysis Based on Cross-Cultural Perspective
Ruoxin Zhou, Yuting Zhu, Rong Zheng, et al.
Journal of Organizational Computing and Electronic Commerce (2025), pp. 1-23
Closed Access | Times Cited: 1
How does the metaverse tourism experience form tourists’ happiness: A mixed- methods study
Yuchen Wang, Rui Guo
Journal Of Vacation Marketing (2025)
Closed Access | Times Cited: 1
Exploring China's 5A global geoparks through online tourism reviews: A mining model based on machine learning approach
Yuyan Luo, Jinjie He, Yu Mou, et al.
Tourism Management Perspectives (2020) Vol. 37, pp. 100769-100769
Closed Access | Times Cited: 55
Reconstruction of the relationship between traditional and emerging restaurant brand and customer WOM
Shu-Ning Zhang, Yong‐Quan Li, Chih‐Hsing Liu, et al.
International Journal of Hospitality Management (2021) Vol. 94, pp. 102879-102879
Closed Access | Times Cited: 53
Cruise ship dining experiencescape: The perspective of female cruise travelers in the midst of the COVID-19 pandemic
Aleksandar Radić, Michael Lück, Amr Al‐Ansi, et al.
International Journal of Hospitality Management (2021) Vol. 95, pp. 102923-102923
Open Access | Times Cited: 50
Tour guides’ sustainable tourism practices in host-guest interactions: when Tibet meets the west
Pu Pian, Cheng Li, W.H.M.S. Samarathunga, et al.
Tourism Review (2022) Vol. 78, Iss. 3, pp. 808-833
Closed Access | Times Cited: 36
How does constraining description affect guest booking decisions and satisfaction?
Lan-fei Gao, Hui Li, Sai Liang, et al.
Tourism Management (2022) Vol. 93, pp. 104607-104607
Closed Access | Times Cited: 32
Sentiment mining of online reviews of peer-to-peer accommodations: Customer emotional heterogeneity and its influencing factors
Rui Li, Yong-Quan Li, Wen-Qi Ruan, et al.
Tourism Management (2022) Vol. 96, pp. 104704-104704
Closed Access | Times Cited: 30
Knowing how satisfied/dissatisfied is far from enough: a comprehensive customer satisfaction analysis framework based on hybrid text mining techniques
Tong Yang, Jie Wu, Junming Zhang
International Journal of Contemporary Hospitality Management (2023) Vol. 36, Iss. 3, pp. 873-892
Closed Access | Times Cited: 22
Sentiment and attention of the Chinese public toward electric vehicles: A big data analytics approach
Quande Qin, Zhihao Zhou, Jieying Zhou, et al.
Engineering Applications of Artificial Intelligence (2023) Vol. 127, pp. 107216-107216
Closed Access | Times Cited: 22
Mining tourist preferences and decision support via tourism-oriented knowledge graph
Jialiang Gao, Peng Peng, Feng Lu, et al.
Information Processing & Management (2023) Vol. 61, Iss. 1, pp. 103523-103523
Open Access | Times Cited: 20
Determinants of Intention to Revisit in Hospitality Industry: A Cross-Cultural Study Based on Globe Project
Alireza Nazarian, Mohammadjavad Shabankareh, Alireza Ranjbaran, et al.
Journal of International Consumer Marketing (2023) Vol. 36, Iss. 1, pp. 62-79
Open Access | Times Cited: 18
Why are Chinese and North American guests satisfied or dissatisfied with hotels? An application of big data analysis
Shun Ying, Jin Hooi Chan, Xiaoguang Qi
International Journal of Contemporary Hospitality Management (2020) Vol. 32, Iss. 10, pp. 3249-3269
Open Access | Times Cited: 45
Asymmetric relationship between customer sentiment and online hotel ratings: the moderating effects of review characteristics
Xiaofan Lai, Fan Wang, Xinrui Wang
International Journal of Contemporary Hospitality Management (2021) Vol. 33, Iss. 6, pp. 2137-2156
Closed Access | Times Cited: 37
Improving Sentiment Classification of Restaurant Reviews with Attention-Based Bi-GRU Neural Network
Liangqiang Li, Liang Yang, Yuyang Zeng
Symmetry (2021) Vol. 13, Iss. 8, pp. 1517-1517
Open Access | Times Cited: 33
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