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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Service robots: Applying social exchange theory to better understand human–robot interactions
Hyunsu Kim, Kevin Kam Fung So, Jochen Wirtz
Tourism Management (2022) Vol. 92, pp. 104537-104537
Closed Access | Times Cited: 161

Showing 1-25 of 161 citing articles:

Emotional expression by artificial intelligence chatbots to improve customer satisfaction: Underlying mechanism and boundary conditions
Junbo Zhang, Qi Chen, Jiandong Lu, et al.
Tourism Management (2023) Vol. 100, pp. 104835-104835
Closed Access | Times Cited: 83
Can AI really help? The double-edged sword effect of AI assistant on employees’ innovation behavior
Meng Yin, Shiyao Jiang, Xiongying Niu
Computers in Human Behavior (2023) Vol. 150, pp. 107987-107987
Closed Access | Times Cited: 56
Working with service robots? A systematic literature review of hospitality employees’ perspectives
Jingjing Xu, Aaron Hsiao, Sacha Reid, et al.
International Journal of Hospitality Management (2023) Vol. 113, pp. 103523-103523
Closed Access | Times Cited: 50
Acceptance of service robots: a meta-analysis in the hospitality and tourism industry
Wagner Júnior Ladeira, Marcelo Gattermann Perin, Fernando de Oliveira Santini
Journal of Hospitality Marketing & Management (2023) Vol. 32, Iss. 6, pp. 694-716
Closed Access | Times Cited: 49
Consumer intention to use service robots: a cognitive–affective–conative framework
Dan Huang, Qiurong Chen, Songshan Huang, et al.
International Journal of Contemporary Hospitality Management (2023) Vol. 36, Iss. 6, pp. 1893-1913
Closed Access | Times Cited: 49
Role of trust in customer attitude and behaviour formation towards social service robots
Valentina Della Corte, Fabiana Sepe, Doğan Gürsoy, et al.
International Journal of Hospitality Management (2023) Vol. 114, pp. 103587-103587
Closed Access | Times Cited: 42
Artificial Intelligence in Hospitality and Tourism: Insights From Industry Practices, Research Literature, and Expert Opinions
Hyunsu Kim, Kevin Kam Fung So, Seunghun Shin, et al.
Journal of Hospitality & Tourism Research (2024) Vol. 49, Iss. 2, pp. 366-385
Closed Access | Times Cited: 34
Avatars of influence: Understanding how virtual influencers trigger consumer engagement on online booking platforms
Naeem Akhtar, Zahid Hameed, Tahir Islam, et al.
Journal of Retailing and Consumer Services (2024) Vol. 78, pp. 103742-103742
Closed Access | Times Cited: 33
The role of robots in the service industry: Factors affecting human-robot interactions
Emi Moriuchi, Samantha Murdy
International Journal of Hospitality Management (2024) Vol. 118, pp. 103682-103682
Closed Access | Times Cited: 32
Rapport with a chatbot? The underlying role of anthropomorphism in socio-cognitive perceptions of rapport and e-word of mouth
Johra Kayeser Fatima, Md Irfanuzzaman Khan, Somayeh Bahmannia, et al.
Journal of Retailing and Consumer Services (2024) Vol. 77, pp. 103666-103666
Open Access | Times Cited: 28
Metaperception benefits of service robots in uncomfortable service encounters
Valentina Pitardi, Jochen Wirtz, Stefanie Paluch, et al.
Tourism Management (2024) Vol. 105, pp. 104939-104939
Open Access | Times Cited: 18
Artificial Intelligence (AI) in Tourism
Seden Doğan, İlayda Zeynep Niyet
Emerald Publishing Limited eBooks (2024), pp. 3-21
Closed Access | Times Cited: 16
From metaverse experience to physical travel: the role of the digital twin in metaverse design
Baolin Deng, IpKin Anthony Wong, Qi Lilith Lian
Tourism Review (2024) Vol. 79, Iss. 5, pp. 1076-1087
Closed Access | Times Cited: 16
To whom does service robot anthropomorphism appeal? The roles of customer social context, power, and perceived social connectedness
Bin Wang, Yao Han, Fengyuan Xie, et al.
Service Industries Journal (2025), pp. 1-34
Closed Access | Times Cited: 2
Are consumers more attracted to restaurants featuring humanoid or non-humanoid service robots?
Huiling Huang, Stephanie Q. Liu
International Journal of Hospitality Management (2022) Vol. 107, pp. 103310-103310
Closed Access | Times Cited: 48
How do consumers react to chatbots' humorous emojis in service failures
Dewen Liu, Yiliang Lv, Weidong Huang
Technology in Society (2023) Vol. 73, pp. 102244-102244
Closed Access | Times Cited: 37
Service robots: the dynamic effects of anthropomorphism and functional perceptions on consumers’ responses
Kevin Kam Fung So, Hyunsu Kim, Stephanie Q. Liu, et al.
European Journal of Marketing (2023) Vol. 58, Iss. 1, pp. 1-32
Closed Access | Times Cited: 30
The effect of customer incivility on employees' turnover intention in hospitality industry: A chain mediating effect of emotional exhaustion and job satisfaction
Bo Pu, Wenyuan Sang, Siyu Ji, et al.
International Journal of Hospitality Management (2023) Vol. 118, pp. 103665-103665
Closed Access | Times Cited: 30
Service robots vs. human staff: The effect of service agents and service exclusion on unethical consumer behavior
Yun Liu, Xingyuan Wang, Yingying Du, et al.
Journal of Hospitality and Tourism Management (2023) Vol. 55, pp. 401-415
Closed Access | Times Cited: 27
Revealing the complexity of users’ intention to adopt healthcare chatbots: A mixed-method analysis of antecedent condition configurations
Xiwei Wang, Ran Luo, Yutong Liu, et al.
Information Processing & Management (2023) Vol. 60, Iss. 5, pp. 103444-103444
Closed Access | Times Cited: 24
Think like a robot: How interactions with humanoid service robots affect consumers’ decision strategies
Jiancai Liao, Jingya Huang
Journal of Retailing and Consumer Services (2023) Vol. 76, pp. 103575-103575
Closed Access | Times Cited: 24
Determinants of employees’ willingness to seek help from robots
Meizhen Lin, Zichun Zhang, Guihua Wu
International Journal of Hospitality Management (2024) Vol. 119, pp. 103703-103703
Closed Access | Times Cited: 13
Service robot acceptance in museums: an empirical study using the service robot acceptance model (sRAM)
Amy Wong, Jimmy Wong
Journal of Services Marketing (2024) Vol. 38, Iss. 5, pp. 619-635
Closed Access | Times Cited: 13
Exploring the impacts of intention towards human-robot collaboration on frontline hotel employees’ positive behavior: An integrative model
Tung‐Ju Wu, Ruo-Xi Zhang
International Journal of Hospitality Management (2024) Vol. 123, pp. 103912-103912
Closed Access | Times Cited: 13
Robots and emotional intelligence: A thematic analysis
Faruk Seyitoğlu, Stanislav Ivanov
Technology in Society (2024) Vol. 77, pp. 102512-102512
Open Access | Times Cited: 12
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