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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Investigating the customer trust in artificial intelligence: The role of anthropomorphism, empathy response, and interaction
Nguyen Thi Khanh, Vũ Hoàng Nam
CAAI Transactions on Intelligence Technology (2022) Vol. 8, Iss. 1, pp. 260-273
Open Access | Times Cited: 39

Showing 1-25 of 39 citing articles:

User privacy prevention model using supervised federated learning‐based block chain approach for internet of Medical Things
Chandramohan Dhasarathan, Mohammad Kamrul Hasan, Shayla Islam, et al.
CAAI Transactions on Intelligence Technology (2023)
Open Access | Times Cited: 28
Consumer reactions to chatbot versus human service: An investigation in the role of outcome valence and perceived empathy
Dmitri G. Markovitch, Rusty A. Stough, Dongling Huang
Journal of Retailing and Consumer Services (2024) Vol. 79, pp. 103847-103847
Closed Access | Times Cited: 14
Educators’ perspective on artificial intelligence: equity, preparedness, and development
John Maurice Gayed
Cogent Education (2025) Vol. 12, Iss. 1
Open Access | Times Cited: 1
How Do Consumers Trust and Accept AI Agents? An Extended Theoretical Framework and Empirical Evidence
Xue Zhao, Weitao You, Ziqing Zheng, et al.
Behavioral Sciences (2025) Vol. 15, Iss. 3, pp. 337-337
Open Access | Times Cited: 1
The impact of AI chatbots on customer trust: an empirical investigation in the hotel industry
Van Thanh Nguyen, Lê Thái Phong, Nguyen Thi Khanh
Consumer Behavior in Tourism and Hospitality (2023) Vol. 18, Iss. 3, pp. 293-305
Closed Access | Times Cited: 22
Does Servant Leadership Enhance Employee Creativity and Performance?
Shagufta Zada, Jawad Khan, Muhammad Zada, et al.
Journal of Organizational and End User Computing (2023) Vol. 35, Iss. 1, pp. 1-24
Open Access | Times Cited: 17
Artificial intelligence features and their service outcomes: a meta-analysis
Minglong Li, Xiaoyang Sun, Meichen Hua, et al.
Journal of Hospitality Marketing & Management (2024), pp. 1-26
Closed Access | Times Cited: 8
From "AI" to Probabilistic Automation: How Does Anthropomorphization of Technical Systems Descriptions Influence Trust?
Nanna Inie, Stefania Druga, Peter Zukerman, et al.
2022 ACM Conference on Fairness, Accountability, and Transparency (2024)
Open Access | Times Cited: 7
Conceptualizing the role of virtual service agents in service failure recovery: Guiding insights
Salman Majeed, Woo Gon Kim, Rawan Nimri
International Journal of Hospitality Management (2024) Vol. 123, pp. 103889-103889
Closed Access | Times Cited: 6
Research on key factors influencing Chinese designers’ use of AIGC: An extension based on TAM and TRI
Yu Yao, Xiang Wang, Kuo-Shun Sun
PLoS ONE (2025) Vol. 20, Iss. 2, pp. e0314306-e0314306
Open Access
The impact of chatbot anthropomorphism on customer experience and chatbot usage intention: a technology acceptance approach
Nadia Sfar, Mariem Sboui, Ons Baati
International Journal of Quality and Service Sciences (2025)
Closed Access
We see them as we are: How humans react to perceived unfair behavior by artificial intelligence in a social decision-making task.
Christopher A. Sanchez, Lena Hildenbrand, Naomi T. Fitter
Computers in Human Behavior Artificial Humans (2025), pp. 100154-100154
Open Access
The Effect of AI Chatbots on Pro-environment Attitude and Willingness to Pay for Environment Protection
Nguyen Thi Khanh
SAGE Open (2024) Vol. 14, Iss. 1
Open Access | Times Cited: 3
Exploring the effect of empathic response and its boundaries in artificial intelligence service recovery
Yuanyuan Guo, Linlin Xu, Chaoyou Wang
Journal of Retailing and Consumer Services (2024) Vol. 82, pp. 104065-104065
Closed Access | Times Cited: 3
Unveiling the Nuances: How Fuzzy Set Analysis Illuminates Passenger Preferences for AI and Human Agents in Airline Customer Service
Murat Sağbaş, Sefer Aydogan
Tourism and Hospitality (2025) Vol. 6, Iss. 1, pp. 43-43
Open Access
Feeling Understood by AI: How Empathy Shapes Trust and Influences Patronage Intentions in Conversational AI
Nele Pralat, Carolin Ischen, Hilde Voorveld
Lecture notes in computer science (2025), pp. 234-259
Closed Access
Factors affecting customer adoption of AI digital agents in service operations: an assessment of relative importance
Aman Pathak, Veena Bansal
Behaviour and Information Technology (2025), pp. 1-23
Closed Access
Let's talk about Sex!: AI and relational factors in the adoption of a chatbot conveying sexual and reproductive health information
Tze Wei Liew, Su-Mae Tan, Nur Emilyn Yoo, et al.
Computers in Human Behavior Reports (2023) Vol. 11, pp. 100323-100323
Open Access | Times Cited: 9
El impacto de la Inteligencia Artificial en la mejora de la atención al cliente: Una revisión sistémica
Kenner Alexander Rojas Ahumada, Verónica López Zavaleta, Alberto Carlos Mendoza de los Santos
Innovación y software (2023) Vol. 4, Iss. 2, pp. 201-222
Open Access | Times Cited: 8
Agriculture innovation: the important effects of certification and technology innovation
Nguyen Thi Khanh
Journal of Agribusiness in Developing and Emerging Economies (2024)
Closed Access | Times Cited: 3
Do digitalization and trade development positively impact forest road expansion and nature conservation under the individual perception in a transition economy?
Nguyen Thi Khanh, Nguyen Thuy Anh, Nguyen Thi Tuyet Nhung, et al.
Journal for Nature Conservation (2024) Vol. 80, pp. 126651-126651
Closed Access | Times Cited: 2
Enhancing Financial Advisory Services with GenAI: Consumer Perceptions and Attitudes through Service-Dominant Logic and Artificial Intelligence Device Use Acceptance Perspectives
Qin Yang, Young‐Chan Lee
Journal of risk and financial management (2024) Vol. 17, Iss. 10, pp. 470-470
Open Access | Times Cited: 2
Unveiling the blackbox within ESG ratings' blackbox: Toward a framework for analyzing AI adoption and its impacts
Felipe Suárez Giri, Teresa Sánchez Chaparro
Business Strategy & Development (2024) Vol. 7, Iss. 4
Open Access | Times Cited: 2
Examining the Integration of Artificial Intelligence in Customer Relationship Management
Rashid Ahmad, Samarth Pande
SSRN Electronic Journal (2024)
Closed Access | Times Cited: 1
Exploring the mechanism of sustained consumer trust in AI chatbots after service failures: a perspective based on attribution and CASA theories
Chenyu Gu, Yu Zhang, Lijun Zeng
Humanities and Social Sciences Communications (2024) Vol. 11, Iss. 1
Open Access | Times Cited: 1
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