OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!
If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.
Requested Article:
Understanding customer relationship management (CRM) adoption in an Arab Middle Eastern context
Faten Jaber, Lyndon Simkin
Behaviour and Information Technology (2017) Vol. 36, Iss. 10, pp. 1020-1036
Open Access | Times Cited: 18
Faten Jaber, Lyndon Simkin
Behaviour and Information Technology (2017) Vol. 36, Iss. 10, pp. 1020-1036
Open Access | Times Cited: 18
Showing 18 citing articles:
Innovative CRM and Performance of SMEs: The Moderating Role of Relational Capital
Nagwan AlQershi, Sany Sanuri Mohd Mokhtar, Zakaria Abas
Journal of Open Innovation Technology Market and Complexity (2020) Vol. 6, Iss. 4, pp. 155-155
Open Access | Times Cited: 47
Nagwan AlQershi, Sany Sanuri Mohd Mokhtar, Zakaria Abas
Journal of Open Innovation Technology Market and Complexity (2020) Vol. 6, Iss. 4, pp. 155-155
Open Access | Times Cited: 47
CRM dimensions and performance of SMEs in Yemen:the moderating role of human capital
Nagwan AlQershi, Sany Sanuri Mohd Mokhtar, Zakaria Abas
Journal of Intellectual Capital (2020) Vol. 23, Iss. 3, pp. 516-537
Closed Access | Times Cited: 40
Nagwan AlQershi, Sany Sanuri Mohd Mokhtar, Zakaria Abas
Journal of Intellectual Capital (2020) Vol. 23, Iss. 3, pp. 516-537
Closed Access | Times Cited: 40
The determinant factors for the adoption of CRM in the Palestinian SMEs: The moderating effect of firm size
Omar Salah, Zawiyah Mohammad Yusof, Hazura Mohamed
PLoS ONE (2021) Vol. 16, Iss. 3, pp. e0243355-e0243355
Open Access | Times Cited: 30
Omar Salah, Zawiyah Mohammad Yusof, Hazura Mohamed
PLoS ONE (2021) Vol. 16, Iss. 3, pp. e0243355-e0243355
Open Access | Times Cited: 30
How social CRM and customer satisfaction affect customer loyalty
Djihane Malki, Mohammed Bellahcene, Hela Latreche, et al.
Spanish Journal of Marketing - ESIC (2023) Vol. 28, Iss. 4, pp. 465-480
Open Access | Times Cited: 8
Djihane Malki, Mohammed Bellahcene, Hela Latreche, et al.
Spanish Journal of Marketing - ESIC (2023) Vol. 28, Iss. 4, pp. 465-480
Open Access | Times Cited: 8
The influence of structural capital on the relationship between CRM implementation and the performance of manufacturing SMEs
Nagwan AlQershi, Sany Sanuri Mohd Mokhtar, Zakaria Abas
International Journal of Systems Assurance Engineering and Management (2021) Vol. 13, Iss. 3, pp. 1205-1218
Closed Access | Times Cited: 12
Nagwan AlQershi, Sany Sanuri Mohd Mokhtar, Zakaria Abas
International Journal of Systems Assurance Engineering and Management (2021) Vol. 13, Iss. 3, pp. 1205-1218
Closed Access | Times Cited: 12
Understanding Customer Relationship Management
Omar Salah, Zawiyah Mohammad Yusof, Hazura Mohamed, et al.
SpringerBriefs in business (2023), pp. 1-10
Closed Access | Times Cited: 4
Omar Salah, Zawiyah Mohammad Yusof, Hazura Mohamed, et al.
SpringerBriefs in business (2023), pp. 1-10
Closed Access | Times Cited: 4
FACTORS AFFECTING CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM ADOPTION IN SMALL AND MEDIUM ENTERPRISE IN PALESTINE
Omar Salah, Zawiyah Mohammad Yusof, Hazura Mohamed
International Journal of Information Systems and Engineering (2018) Vol. 6, Iss. 2, pp. 52-75
Open Access | Times Cited: 5
Omar Salah, Zawiyah Mohammad Yusof, Hazura Mohamed
International Journal of Information Systems and Engineering (2018) Vol. 6, Iss. 2, pp. 52-75
Open Access | Times Cited: 5
EMPIRICAL EVIDENCE FROM HOTEL INDUSTRY ON THE DIMENSION OF CUSTOMER RELATIONSHIP MANAGEMENT & THEIR INFLUENCE ON ORGANISATION PERFORMANCE
Lonashree SANASAM, BibhutiBhusan PRADHAN, Sasmita Mohanty
GeoJournal of Tourism and Geosites (2022) Vol. 41, Iss. 2, pp. 408-414
Open Access | Times Cited: 3
Lonashree SANASAM, BibhutiBhusan PRADHAN, Sasmita Mohanty
GeoJournal of Tourism and Geosites (2022) Vol. 41, Iss. 2, pp. 408-414
Open Access | Times Cited: 3
The Adoption of CRM Initiative among Palestinian Enterprises: A Proposed Framework
Omar Salah, Prof.Dr. Zawiyah Mohammad Yusof, Dr.Hazura Mohamed
Interdisciplinary Journal of Information Knowledge and Management (2019) Vol. 14, pp. 367-403
Open Access | Times Cited: 3
Omar Salah, Prof.Dr. Zawiyah Mohammad Yusof, Dr.Hazura Mohamed
Interdisciplinary Journal of Information Knowledge and Management (2019) Vol. 14, pp. 367-403
Open Access | Times Cited: 3
Factors influencing the adoption and implementation of customer relationship management strategies by small and medium enterprises in KwaZulu-Natal
Cletos Garatsa
(2020)
Open Access | Times Cited: 3
Cletos Garatsa
(2020)
Open Access | Times Cited: 3
Factors influencing the adoption and implementation of customer relationship management strategies by small and medium enterprises in KwaZulu-Natal
Cletos Garatsa
(2020)
Open Access | Times Cited: 1
Cletos Garatsa
(2020)
Open Access | Times Cited: 1
An analysis of CRM practices in the telecommunication industry in Iraq
Hosam Alden Riyadh, Salsabila Aisyah Alfaiza, Abdulsatar Abduljabbar Sultan, et al.
Indonesian Journal of Electrical Engineering and Computer Science (2021) Vol. 23, Iss. 1, pp. 453-453
Open Access | Times Cited: 1
Hosam Alden Riyadh, Salsabila Aisyah Alfaiza, Abdulsatar Abduljabbar Sultan, et al.
Indonesian Journal of Electrical Engineering and Computer Science (2021) Vol. 23, Iss. 1, pp. 453-453
Open Access | Times Cited: 1
Does the form of the enterprise matter? Preferences of EU and African customers when choosing the company type for a purchase
Denisa Skrbková
International Journal of Applied Research in Management and Economics (2023) Vol. 6, Iss. 1, pp. 59-73
Open Access
Denisa Skrbková
International Journal of Applied Research in Management and Economics (2023) Vol. 6, Iss. 1, pp. 59-73
Open Access
CRM Adoption Theories
Omar Salah, Zawiyah Mohammad Yusof, Hazura Mohamed, et al.
SpringerBriefs in business (2023), pp. 11-27
Closed Access
Omar Salah, Zawiyah Mohammad Yusof, Hazura Mohamed, et al.
SpringerBriefs in business (2023), pp. 11-27
Closed Access
CRM Adoption Models and Frameworks
Omar Salah, Zawiyah Mohammad Yusof, Hazura Mohamed, et al.
SpringerBriefs in business (2023), pp. 29-62
Closed Access
Omar Salah, Zawiyah Mohammad Yusof, Hazura Mohamed, et al.
SpringerBriefs in business (2023), pp. 29-62
Closed Access
Kargo Sektöründe Müşteri İlişkileri Yönetiminin Değerlendirmesi: Kargo Firması İçin Model Geliştirme
Ayşenur Erdil
Turkish Studies - Social Sciences (2020) Vol. Volume 15 Issue 2, Iss. Volume 15 Issue 2, pp. 201-219
Open Access
Ayşenur Erdil
Turkish Studies - Social Sciences (2020) Vol. Volume 15 Issue 2, Iss. Volume 15 Issue 2, pp. 201-219
Open Access
تأثیر ادارة علاقات العملاء الکترونیا عبر أدوات التسویق الرقمى على جودة العلاقة: الدور الوسیط للثقافة الرقمیة للعمیل بشرکات الاتصالات بمصر
ایناس سامى حسین عشرى
مجلة البحوث المالیة والتجاریة (2022) Vol. 23, Iss. 4, pp. 527-589
Open Access
ایناس سامى حسین عشرى
مجلة البحوث المالیة والتجاریة (2022) Vol. 23, Iss. 4, pp. 527-589
Open Access
