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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Does online relationship marketing enhance customer retention and cross-buying?
Chiung‐Ju Liang, Hui-Ju Chen, Stephen W. Wang
Service Industries Journal (2008) Vol. 28, Iss. 6, pp. 769-787
Closed Access | Times Cited: 149

Showing 1-25 of 149 citing articles:

From Marketing Mix to Relationship Marketing
Christian Grönroos
Management Decision (1994) Vol. 32, Iss. 2, pp. 4-20
Closed Access | Times Cited: 1323
Toward an integrated framework for online consumer behavior and decision making process: A review
William K. Darley, Charles Blankson, Denise J. Luethge
Psychology and Marketing (2010) Vol. 27, Iss. 2, pp. 94-116
Closed Access | Times Cited: 403
Customer loyalty to a commercial website: Descriptive meta-analysis of the empirical literature and proposal of an integrative model
Élissar Toufaily, Line Ricard, Jean Perrien
Journal of Business Research (2012) Vol. 66, Iss. 9, pp. 1436-1447
Closed Access | Times Cited: 253
Does relationship marketing matter in online retailing? A meta-analytic approach
Varsha Verma, Dheeraj Sharma, Jagdish N. Sheth
Journal of the Academy of Marketing Science (2015) Vol. 44, Iss. 2, pp. 206-217
Closed Access | Times Cited: 232
Artificial Intelligence in Banking
Meral Ahu Karageyim
Advances in marketing, customer relationship management, and e-services book series (2024), pp. 153-172
Closed Access | Times Cited: 25
Understanding the role of social media in bank marketing
Miljana Mitic, Alexandros Kapoulas
Marketing Intelligence & Planning (2012) Vol. 30, Iss. 7, pp. 668-686
Closed Access | Times Cited: 122
The impact of affective and cognitive app experiences on loyalty towards retailers
Sebastián Molinillo, Antonio Navarro García, Rafael Anaya‐Sánchez, et al.
Journal of Retailing and Consumer Services (2019) Vol. 54, pp. 101948-101948
Closed Access | Times Cited: 110
Exploring e-Loyalty Antecedents in B2C e-Commerce
Monica Faraoni, Riccardo Rialti, Lamberto Zollo, et al.
British Food Journal (2018) Vol. 121, Iss. 2, pp. 574-589
Open Access | Times Cited: 108
Determinants of Intention to Adopt E-Government Services in Pakistan: An Imperative for Sustainable Development
Hasan Zahid, Badariah Haji Din
Resources (2019) Vol. 8, Iss. 3, pp. 128-128
Open Access | Times Cited: 86
Determinants of intention to use e-government services: An integrated marketing relation view
Hasan Zahid, Saqib Ali, Emad Abu-Shanab, et al.
Telematics and Informatics (2022) Vol. 68, pp. 101778-101778
Closed Access | Times Cited: 46
Determinants of open government data usage: Integrating trust theory and social cognitive theory
Mei Chen, Yuyan Cao, Yikai Liang
Government Information Quarterly (2023) Vol. 40, Iss. 4, pp. 101857-101857
Closed Access | Times Cited: 25
An analysis of e-business adoption and its impact on relational quality in travel agency–supplier relationships
Luisa Andreu, Joaquín Aldás, José Enrique Bigné Alcañiz, et al.
Tourism Management (2009) Vol. 31, Iss. 6, pp. 777-787
Closed Access | Times Cited: 117
Critical review of the e-loyalty literature: a purchase-centred framework
Aikaterini C. Valvi, Konstantinos C. Fragkos
Electronic Commerce Research (2012) Vol. 12, Iss. 3, pp. 331-378
Closed Access | Times Cited: 104
A Review of Personality Research in the Tourism and Hospitality Context
Rosanna Leung, Rob Law
Journal of Travel & Tourism Marketing (2010) Vol. 27, Iss. 5, pp. 439-459
Closed Access | Times Cited: 93
Online relationship quality: scale development and initial testing
Isabelle Brun‐Heath, Lova Rajaobelina, Line Ricard
International Journal of Bank Marketing (2014) Vol. 32, Iss. 1, pp. 5-27
Closed Access | Times Cited: 92
An integral model of e-loyalty from the consumer's perspective
María Jesús López Miguens, Encarnación González Vázquez
Computers in Human Behavior (2017) Vol. 72, pp. 397-411
Closed Access | Times Cited: 82
The moderating role of relational bonding in green supply chain practices and performance
Yonghui Li, Jingwen Huang
Journal of Purchasing and Supply Management (2017) Vol. 23, Iss. 4, pp. 290-299
Closed Access | Times Cited: 74
Customer citizenship behavior on social networking sites
Shih-Hao Wu, Stephen Chi‐Tsun Huang, Ching-Yi Daphne Tsai, et al.
Internet Research (2017) Vol. 27, Iss. 2, pp. 428-448
Closed Access | Times Cited: 65
Consumer electronics acceptance based on innovation attributes and switching costs: The case of e-book readers
Lanying Huang, Ying‐Jiun Hsieh
Electronic Commerce Research and Applications (2011) Vol. 11, Iss. 3, pp. 218-228
Closed Access | Times Cited: 74
Mediating Effect of Brand Relationship Quality on Relational Bonds and Online Grocery Retailer Loyalty
Subburaj Alagarsamy, Sangeeta Mehrolia, B. B. Singh
Journal of Internet Commerce (2021) Vol. 20, Iss. 2, pp. 246-272
Closed Access | Times Cited: 37
The role of renqing in mediating customer relationship investment and relationship commitment in China
Guicheng Shi, Yizheng Shi, Allan K. K. Chan, et al.
Industrial Marketing Management (2011) Vol. 40, Iss. 4, pp. 496-502
Closed Access | Times Cited: 57
Relationship quality as an antecedent of customer relationship proneness: A cross-cultural study between Spain and Mexico
Ana Olavarría-Jaraba, Jesús Cambra‐Fierro, Edgar Centeno, et al.
Journal of Retailing and Consumer Services (2018) Vol. 42, pp. 78-87
Closed Access | Times Cited: 43
Are blogs still effective to maintain customer relationships?
Chaang-Iuan Ho, Pie-Chun Lee
Journal of Hospitality and Tourism Technology (2015) Vol. 6, Iss. 1, pp. 5-25
Closed Access | Times Cited: 38
A relational classification of online banking customers
Lova Rajaobelina, Isabelle Brun‐Heath, Élissar Toufaily
International Journal of Bank Marketing (2013) Vol. 31, Iss. 3, pp. 187-205
Closed Access | Times Cited: 38
The Effect of Customer–Brand Relationship Investments' Dimensions on Customer Engagement in Emerging Markets
Zuraidah Zainol, Nor Asiah Omar, Juliana Osman, et al.
Journal of Relationship Marketing (2016) Vol. 15, Iss. 3, pp. 172-199
Closed Access | Times Cited: 37
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