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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Trust theory and customer services research: theoretical review and synthesis
Neve Isaeva, Kira Gruenewald, Mark N. K. Saunders
Service Industries Journal (2020) Vol. 40, Iss. 15-16, pp. 1031-1063
Closed Access | Times Cited: 46

Showing 1-25 of 46 citing articles:

Advancing knowledge through literature reviews: ‘what’, ‘why’, and ‘how to contribute’
Weng Marc Lim, Satish Kumar, Faizan Ali
Service Industries Journal (2022) Vol. 42, Iss. 7-8, pp. 481-513
Closed Access | Times Cited: 358
Assessing citizens' behavior towards blockchain cryptocurrency adoption in the Mano River Union States: Mediation, moderation role of trust and ethical issues
Jonathan Koroma, Rongting Zhou, Sayibu Muhideen, et al.
Technology in Society (2022) Vol. 68, pp. 101885-101885
Open Access | Times Cited: 70
Ghost kitchens on the rise: Effects of knowledge and perceived benefit-risk on customers’ behavioral intentions
Ruiying Cai, Xi Yu Leung, G. Christina
International Journal of Hospitality Management (2021) Vol. 101, pp. 103110-103110
Closed Access | Times Cited: 59
Digital Payments and Financial Wellbeing of the Rural Poor: The Moderating Role of Age and Gender
Robert Kwame Dzogbenuku, George Kofi Amoako, Desmond Kwadjo Kumi, et al.
Journal of International Consumer Marketing (2021) Vol. 34, Iss. 2, pp. 113-136
Closed Access | Times Cited: 42
Do You Still Trust Me? Human-Robot Trust Repair Strategies
Connor Esterwood, Lionel Robert
(2021), pp. 183-188
Open Access | Times Cited: 42
Trust in Virtual Interaction: The Role of Avatars in Sustainable Customer Relationships
Yueming Guo, Wailing Ng, Fei Hao, et al.
Sustainability (2023) Vol. 15, Iss. 18, pp. 14026-14026
Open Access | Times Cited: 19
Cruise transport service usage post COVID-19: The health belief model application
Kum Fai Yuen, Muhammad Syukri Bin Saidi, Xiwen Bai, et al.
Transport Policy (2021) Vol. 111, pp. 185-196
Open Access | Times Cited: 38
A Literature Review of Trust Repair in HRI
Connor Esterwood, Lionel Robert
2022 31st IEEE International Conference on Robot and Human Interactive Communication (RO-MAN) (2022), pp. 1641-1646
Open Access | Times Cited: 26
Customer loyalty through augmented reality apps: quality attributes, market differences, and trust as a mediator
Wu Shi, Farlane S. Rumokoy, Björn Frank
Total Quality Management & Business Excellence (2025), pp. 1-29
Open Access
Bridging the Gap: Aligning Academic and Practitioner Approaches to Brand Trust Measurement
Jennie Griffin, Brad Elphinstone, Sean Sands, et al.
Australasian Marketing Journal (AMJ) (2025)
Closed Access
Exploring resistance barriers in travelers' word of mouth for mobile payment systems: Mediating effects of trust and usage intention
Irfan Hameed, Imran Hameed, Umair Akram, et al.
Technological Forecasting and Social Change (2024) Vol. 209, pp. 123771-123771
Closed Access | Times Cited: 3
Sustainable Consumption: Will They Buy It Again? Factors Influencing the Intention to Repurchase Organic Food Grain
Heena Thanki, Sweety Shah, Ankit D. Oza, et al.
Foods (2022) Vol. 11, Iss. 19, pp. 3046-3046
Open Access | Times Cited: 16
Post COVID-19: Health crisis management for the cruise industry
Zhaotong Li, Xueqin Wang, Xue Li, et al.
International Journal of Disaster Risk Reduction (2022) Vol. 71, pp. 102792-102792
Open Access | Times Cited: 15
Unifying technology and people: revisiting service in a digitally transformed world
Jay Kandampully, Anil Bilgihan, Daisy K. Li
Service Industries Journal (2021) Vol. 42, Iss. 1-2, pp. 21-41
Closed Access | Times Cited: 20
When frontline robots emerge: the double-edged-sword effect of anticipated trust on intention to switch brands after service failure
Jinsheng Cui, Mengwei Zhang, Zhong Jian-an
Journal of Service Theory and Practice (2023) Vol. 33, Iss. 6, pp. 842-872
Closed Access | Times Cited: 7
Conceptualising trust as a mediator of pro-environmental tacit knowledge transfer in small and medium sized tourism enterprises
Conor McTiernan, James Musgrave, Chris Cooper
Journal of Sustainable Tourism (2021) Vol. 31, Iss. 4, pp. 1014-1031
Open Access | Times Cited: 16
The Effect of Distrust Regulation and Trustworthiness Demonstration on Trust Repair in Responding to Online Negative Reviews
Jiayang Zhang, Xin Huang
International Journal of English and Cultural Studies (2024) Vol. 7, Iss. 1, pp. 15-15
Open Access | Times Cited: 2
The influence of frontline employee self‐disclosure about products in a retail store on customer trust in the retailer in the context of service encounters
Jihye Park, Youjae Yi
Psychology and Marketing (2023) Vol. 40, Iss. 7, pp. 1417-1430
Closed Access | Times Cited: 5
Trust recovery tactics in financial services: the moderating role of service failure severity
Ali Raza, Rodoula H. Tsiotsou, Muhammad Sarfraz, et al.
International Journal of Bank Marketing (2023) Vol. 41, Iss. 7, pp. 1611-1639
Closed Access | Times Cited: 5
The Influence of Perceived Service Quality on Purchase Intention with Trust Plays a Mediating Role and Perceived Risk Plays a Moderating Role in Online Shopping
Hariyadi Triwahyu Putra, Dian Lestari
Asian Journal of Economics Business and Accounting (2023) Vol. 23, Iss. 8, pp. 64-80
Open Access | Times Cited: 4
E-trust Mediates the Role of the Robo-Advisor Feature on Mutual Fund Investment Intention Through the Bibit Application of Gen Z Malang Raya
Tis'ah Amalia, Subagyo Subagyo
KnE Social Sciences (2024)
Open Access | Times Cited: 1
Predicting user behavior on s-commerce platforms: a novel model
Khaled Saleh Al-Omoush, Ahmed Shuhaiber
Kybernetes (2024)
Closed Access | Times Cited: 1
The importance of perceived fairness in product customization settings
Ursula Scholl‐Grissemann, Nicola Stokburger-Sauer, Karin Teichmann
Service Industries Journal (2020) Vol. 42, Iss. 11-12, pp. 823-842
Open Access | Times Cited: 11
Examining Antecedents of Customer Engagement: The Role of Customer Engagement towards Driving Purchase Intention of Fashion Apparel Brands
Muhammad Asim Aziz, Mirza Ashfaq Ahmed
Foundation University Journal of Business & Economics (2021) Vol. 6, Iss. 1, pp. 147-168
Open Access | Times Cited: 7
Introducing a composite measure of trust in financial services
S M A Moin, James F. Devlin, Sally McKechnie
Service Industries Journal (2021) Vol. 43, Iss. 11-12, pp. 896-922
Open Access | Times Cited: 6
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