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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Masked smiles matter – employee verbal expertise and emotion display during COVID-19
Verena Hofmann, Nicola Stokburger-Sauer, Anna Teresa Wanisch, et al.
Service Industries Journal (2021) Vol. 41, Iss. 1-2, pp. 107-137
Open Access | Times Cited: 27

Showing 1-25 of 27 citing articles:

Facial masks affect emotion recognition in the general population and individuals with autistic traits
Farid Pazhoohi, Leilani Forby, Alan Kingstone
PLoS ONE (2021) Vol. 16, Iss. 9, pp. e0257740-e0257740
Open Access | Times Cited: 95
Transformative service research and COVID-19
Catherine Prentice, Levent Altınay, Arch G. Woodside
Service Industries Journal (2021) Vol. 41, Iss. 1-2, pp. 1-8
Open Access | Times Cited: 49
Transformation of the hospitality services marketing structure: a chaos theory perspective
Levent Altınay, Hasan Evrim Arıcı
Journal of Services Marketing (2021) Vol. 36, Iss. 5, pp. 658-673
Open Access | Times Cited: 39
Emotions in service research: evolutionary analysis and empirical review
Hasan Evrim Arıcı, Mehmet Ali Köseoğlu, Nagihan Çakmakoğlu Arıcı
Service Industries Journal (2022) Vol. 42, Iss. 11-12, pp. 919-947
Open Access | Times Cited: 21
Barriers to supply chain performance measurement during disruptions such as the COVID-19 pandemic
Naila Fares, Jaime Lloret
International Journal of Quality & Reliability Management (2023) Vol. 40, Iss. 5, pp. 1316-1342
Closed Access | Times Cited: 12
Serving with masks: a comparative analysis of flight attendants’ emotional labor between normal and COVID-19 times
Anna D. Winkler, Nina Pihan, Dieter Zapf, et al.
Service Business (2025) Vol. 19, Iss. 2
Open Access
The “Mask Effect” on the tips that customers leave restaurant servers
Zachary W. Brewster, Kenneth Gourlay
International Journal of Hospitality Management (2021) Vol. 99, pp. 103068-103068
Open Access | Times Cited: 17
Mask wearing as a prosocial consumption behaviour during the COVID-19 pandemic: an application of the theory of reasoned action
Claire-Lise Ackermann, Haoye Sun, Thorsten Teichert, et al.
Journal of Marketing Management (2021) Vol. 37, Iss. 17-18, pp. 1840-1865
Closed Access | Times Cited: 17
The effect of masks on the recognition of facial expressions: A true-to-life study on the perception of basic emotions
Michael Christian Leitner, Verena Meurer, Florian Hutzler, et al.
Frontiers in Psychology (2022) Vol. 13
Open Access | Times Cited: 10
Restaurant employees' attitudinal reactions to social distancing difficulties: a multi-wave study
Meng‐Long Huo, Zhou Jiang, Zhiming Cheng, et al.
Journal of Service Theory and Practice (2022) Vol. 32, Iss. 2, pp. 302-322
Open Access | Times Cited: 9
Deciphering the evolution of metaverse - A techno-functional perspective in digital marketing
Mohammad Wasiq, Abu Bashar, Brighton Nyagadza, et al.
International Journal of Information Management Data Insights (2024) Vol. 4, Iss. 2, pp. 100296-100296
Open Access | Times Cited: 1
Covid-19 pandemic: why does it matter for consumer research?
Lucas Emmanuel Nascimento Silva, Manoel Bastos Gomes Neto, Rebeca da Rocha Grangeiro, et al.
ReMark - Revista Brasileira de Marketing (2021) Vol. 20, Iss. 2, pp. 252-278
Open Access | Times Cited: 9
Global Conference on Services Management: Volume 2

Proceedings of the Global Conference on Services Management (2021)
Open Access | Times Cited: 9
Journalists as first responders: a new perspective on emotional labour and initiative taking in crises
Juliet E. Ikhide, Ahmet Tarik Timur, Oluwatobi A. Ogunmokun
The International Journal of Human Resource Management (2022) Vol. 34, Iss. 4, pp. 805-831
Closed Access | Times Cited: 6
How do macro-environmental factors impact customer experience? A refined typology, integrative framework, and implications
Jesús Cambra‐Fierro, Lily Gao, María Eugenia López-Pérez, et al.
Service Industries Journal (2022) Vol. 42, Iss. 9-10, pp. 653-687
Closed Access | Times Cited: 6
COVID-19 in Business, Management, and Economics: Research Perspectives and Bibliometric Analysis
Daniel Aristizábal-Torres, Ana María Barrera Rodríguez, Paola Andrea Echeverri Gutiérrez
BAR - Brazilian Administration Review (2022) Vol. 19, Iss. 3
Open Access | Times Cited: 6
Consumer Behavior: A Literature Review of the Early Research on the COVID-19 Outbreak
Pedro Mota Veiga, Julien Diogo
International Journal of Marketing Communication and New Media (2022)
Open Access | Times Cited: 5
Effects of National Institutions on Corporate Brand Ability Associations During the Pandemic
Nele Jacobs, Bernhard Swoboda
Management International Review (2023) Vol. 64, Iss. 1, pp. 129-163
Open Access | Times Cited: 2
Effect of observer’s cultural background and masking condition of target face on facial expression recognition for machine-learning dataset
Masahito Nagata, Katsunori Okajima
PLoS ONE (2024) Vol. 19, Iss. 10, pp. e0313029-e0313029
Open Access
Effects of face masks and photo tags on nonverbal communication in service encounters
Yingzi Xu, I-Ling Ling
Journal of Retailing and Consumer Services (2023) Vol. 73, pp. 103322-103322
Closed Access | Times Cited: 1
STRATEGI PERUSAHAAN MENGHADAPI DEPRESIASI OPERASIONAL DALAM MASA COVID-19 DAN DAMPAKNYA BAGI KEBERLANJUTAN OPERASIONAL PERUSAHAAN
Muhamad Agung Dharmajaya, Harmono Harmono, Ronni Cahyo Setiawan, et al.
Jurnal Penelitian dan Pengabdian kepada Masyarakat Unsiq/Jurnal Penelitian dan Pengabdian kepada Masyarakat UNSIQ (2021) Vol. 8, Iss. 3, pp. 232-244
Open Access | Times Cited: 2
Viewpoint: a transformative view for small service firms in the new Latin American service marketplace
Constanza Bianchi
Journal of Services Marketing (2021) Vol. 36, Iss. 4, pp. 482-488
Closed Access | Times Cited: 2
A New Mask for a New Normal: Investigating an AR Supported Future under COVID-19
Zendai Kashino, Daisuke Uriu, Ziyue Zhang, et al.
(2022), pp. 243-253
Closed Access | Times Cited: 1
Effect of observer’s cultural background and masking condition of target face on facial expression recognition
Masahito Nagata, Katsunori Okajima
Research Square (Research Square) (2023)
Open Access
Effects of Face Masks on Perception of Emotion from Facial Expression and Voice in Preschool-age Deaf and Hard-of-Hearing Children
Hae-na Yun, Youngmee Lee, Young-joo Lee, et al.
Eon'eo cheong'gag jang'ae yeon'gu/Communication sciences & disorders (2023) Vol. 28, Iss. 3, pp. 689-701
Open Access
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