Open Access Helper

OpenAlex Citation Counts

OpenAlex Citations Logo

OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

The intellectual structure of customer experience research in service scholarship: a bibliometric analysis
Hasan Evrim Arıcı, Mehmet Ali Köseoğlu, Alptekin Sökmen
Service Industries Journal (2022) Vol. 42, Iss. 7-8, pp. 514-550
Closed Access | Times Cited: 32

Showing 1-25 of 32 citing articles:

Charting the intellectual structure of customer experience research
Prashant Kumar, Linda D. Hollebeek, Arpan Kumar Kar, et al.
Marketing Intelligence & Planning (2022) Vol. 41, Iss. 1, pp. 31-47
Closed Access | Times Cited: 42
Eliciting consumer-engagement and experience to foster consumer-based-brand-equity: moderation of perceived-health-beliefs
Mir Shahid Satar, Raouf Ahmad Rather, Shakir Hussain Parrey, et al.
Service Industries Journal (2023), pp. 1-26
Closed Access | Times Cited: 27
Mapping the literature on decent work: A bibliometric analysis of sustainable development goal 8
Alisha Ralph, Akarsh Arora
Sustainable Development (2024) Vol. 32, Iss. 4, pp. 3937-3952
Closed Access | Times Cited: 11
30 years of healthy ageing research in tourism and hospitality: research trends and implications for future research
Yedan Fan, Edmund Goh, Salmi Mohd Isa, et al.
Service Industries Journal (2024), pp. 1-38
Closed Access | Times Cited: 10
Close or distant? The impacts of robot services and spatial distance on service satisfaction
Ruoyu Yu, Zelin Tong, Haowen Xiao
Journal of Hospitality and Tourism Management (2023) Vol. 54, pp. 447-456
Open Access | Times Cited: 21
How Do Customers React to Technology in the Hospitality and Tourism Industry?
Hasan Evrim Arıcı, Mehmet Bahrı Saydam, Mehmet Ali Köseoğlu
Journal of Hospitality & Tourism Research (2023) Vol. 48, Iss. 6, pp. 1081-1096
Closed Access | Times Cited: 18
A Framework to Improve the Digital Customer Experience in Complex Services
Omnia Kandil, Laurence Dessart, Willem Standaert, et al.
Services Marketing Quarterly (2024) Vol. 45, Iss. 1, pp. 25-54
Open Access | Times Cited: 6
Synthesizing the customer experience concept: A multimodularity approach
Dongmei Zha, Reza Marvi, Pantea Foroudi
Journal of Business Research (2023) Vol. 167, pp. 114185-114185
Open Access | Times Cited: 14
S–O–R based experiential framework for measuring in-store customer satisfaction in non-fuel retailing
Amjad Shamim, Muhammad Farrukh Abid, Farooq Ahmad
Journal of Retailing and Consumer Services (2023) Vol. 77, pp. 103672-103672
Closed Access | Times Cited: 14
How does customer engagement value occur in restaurants?A stimulus-organism-response(S-O-R) perspective
Ebru Tümer Kabadayı, Nilşah Cavdar Aksoy, Pinar Baydogan Turkay
Service Industries Journal (2022) Vol. 43, Iss. 7-8, pp. 497-524
Closed Access | Times Cited: 22
Social connectedness and well-being of elderly customers: Do employee-to-customer interactions matter?
Kuo Feng, Levent Altınay, Zaid Alrawadıeh
Journal of Hospitality Marketing & Management (2022) Vol. 32, Iss. 2, pp. 174-195
Open Access | Times Cited: 22
Emotions in service research: evolutionary analysis and empirical review
Hasan Evrim Arıcı, Mehmet Ali Köseoğlu, Nagihan Çakmakoğlu Arıcı
Service Industries Journal (2022) Vol. 42, Iss. 11-12, pp. 919-947
Open Access | Times Cited: 21
The Role of Online Banking Service Clues in Enhancing Individual and Corporate Customers’ Satisfaction: The Mediating Role of Customer Experience as a Corporate Social Responsibility
Suzan Dağaşaner, Ayşe Gözde Karaatmaca
Sustainability (2025) Vol. 17, Iss. 8, pp. 3457-3457
Open Access
Who are you talking to? How chatbot identity disclosure affects service satisfaction
Ruoyu Yu, Jingdan Feng, Kai Wang, et al.
Journal of Travel & Tourism Marketing (2024) Vol. 41, Iss. 8, pp. 1090-1106
Closed Access | Times Cited: 3
Ordinary customer experience: Conceptualization, characterization, and implications
Kristina Heinonen, Michaela Lipkin
Psychology and Marketing (2023) Vol. 40, Iss. 9, pp. 1720-1736
Open Access | Times Cited: 9
Embracing the paradox of customer experiences in the hospitality and tourism industry
Dongmei Zha, Reza Marvi, Pantea Foroudi
International Journal of Management Reviews (2023) Vol. 26, Iss. 2, pp. 163-186
Open Access | Times Cited: 9
Effects of the spatial environment on tourists’ willingness to adopt robot services
Ruoyu Yu, Zelin Tong, Xue Wang, et al.
Journal of Travel & Tourism Marketing (2023) Vol. 40, Iss. 9, pp. 818-832
Closed Access | Times Cited: 7
Autonomous sensory meridian response in service experience: an exploratory study
Nina Zlateva, Stanislav Ivanov, Vladimir Fedoseev
Service Industries Journal (2024), pp. 1-26
Closed Access | Times Cited: 2
Incidental negative emotions and tourist destination preferences: A choice model during lockdown
Lingxu Zhou, Richard T.R. Qiu, Sha Wang, et al.
International Journal of Tourism Research (2024) Vol. 26, Iss. 4
Closed Access | Times Cited: 2
Understanding customer brand engagement through service environment: a multilevel analysis
Mir Shahid Satar, Raouf Ahmad Rather, Shakir Hussain Parrey, et al.
Service Industries Journal (2023), pp. 1-26
Closed Access | Times Cited: 6
Navigating Value Co-Destruction in Open Innovation Communities: An Empirical Study of Expectancy Disconfirmation and Psychological Contracts in Business Analytics Communities
Mohammad Daradkeh
Behavioral Sciences (2023) Vol. 13, Iss. 4, pp. 334-334
Open Access | Times Cited: 5
Science Based Targets and the factors contributing to the sustainable development of an organisation from a Literature review to a conceptual model
José Carlos Sá, Afonso Carvalho, Luís Fonseca, et al.
Production Engineering Archives (2023) Vol. 29, Iss. 3, pp. 241-253
Open Access | Times Cited: 5
Re-patronage on chain stores: mediating and moderating role of customer engagement and experiential value
Shu-Hsien Liao, Da-Chian Hu, Szu-Yu Hou
Total Quality Management & Business Excellence (2024) Vol. 35, Iss. 9-10, pp. 1076-1097
Closed Access | Times Cited: 1
Managing environmental sustainability in customer experience processes: A multi-stakeholder analysis within the food delivery ecosystem
Francesco Calza, Annarita Sorrentino, Ilaria Tutore
Business Process Management Journal (2023) Vol. 29, Iss. 8, pp. 210-229
Open Access | Times Cited: 3
Guest Editorial: CREATIVITY IN THE COMPETITIVE SERVICE ENVIRONMENT
Osman M. Karatepe, Fangfang Shi, Fevzi Okumuş
Service Industries Journal (2022) Vol. 42, Iss. 5-6, pp. 277-279
Open Access | Times Cited: 5
Page 1 - Next Page

Scroll to top