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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Consumers’ forgiveness after brand transgression: the effect of the firm’s corporate social responsibility and response
Yelena Tsarenko, Dewi Tojib
Journal of Marketing Management (2015) Vol. 31, Iss. 17-18, pp. 1851-1877
Closed Access | Times Cited: 135

Showing 1-25 of 135 citing articles:

Brands Taking a Stand: Authentic Brand Activism or Woke Washing?
Jessica Vredenburg, Sommer Kapitan, Amanda Spry, et al.
Journal of Public Policy & Marketing (2020) Vol. 39, Iss. 4, pp. 444-460
Closed Access | Times Cited: 453
A systematic review of brand transgression, service failure recovery and product-harm crisis: integration and guiding insights
Mansur Khamitov, Yany Grégoire, Anshu Suri
Journal of the Academy of Marketing Science (2019) Vol. 48, Iss. 3, pp. 519-542
Closed Access | Times Cited: 276
Does a cute artificial intelligence assistant soften the blow? The impact of cuteness on customer tolerance of assistant service failure
Xingyang Lv, Yue Liu, Jingjing Luo, et al.
Annals of Tourism Research (2020) Vol. 87, pp. 103114-103114
Closed Access | Times Cited: 230
The critical role of customer forgiveness in successful service recovery
L. Jean Harrison‐Walker
Journal of Business Research (2018) Vol. 95, pp. 376-391
Closed Access | Times Cited: 148
Managing the product-harm crisis in the digital era: The role of consumer online brand community engagement
Denghua Yuan, Zhibin Lin, Raffaele Filieri, et al.
Journal of Business Research (2020) Vol. 115, pp. 38-47
Open Access | Times Cited: 103
Letting go or getting back: How organization culture shapes frontline employee response to customer incivility
M.S. Balaji, Yangyang Jiang, Gurbir Singh, et al.
Journal of Business Research (2020) Vol. 111, pp. 1-11
Closed Access | Times Cited: 91
The corporate social responsibility (CSR) internal branding model: aligning employees’ CSR awareness, knowledge, and experience to deliver positive employee performance outcomes
Joan Carlini, Debra Grace
Journal of Marketing Management (2021) Vol. 37, Iss. 7-8, pp. 732-760
Open Access | Times Cited: 59
May robots be held responsible for service failure and recovery? The role of robot service provider agents’ human-likeness
Esra Arıkan, Nesenur Altınigne, Ebru Kuzgun, et al.
Journal of Retailing and Consumer Services (2022) Vol. 70, pp. 103175-103175
Closed Access | Times Cited: 55
Corporate social irresponsibility and consumer punishment: A systematic review and research agenda
Carmen Valor Martínez, Paolo Antonetti, Grzegorz Zasuwa
Journal of Business Research (2022) Vol. 144, pp. 1218-1255
Open Access | Times Cited: 52
Effects of customer forgiveness on brand betrayal and brand hate in restaurant service failures: does apology letter matter?
Nasrin Rasouli, S. Mostafa Rasoolimanesh, Atousa Kamangar Rahmani, et al.
Journal of Hospitality Marketing & Management (2022) Vol. 31, Iss. 6, pp. 662-687
Closed Access | Times Cited: 48
How does destination crisis event type impact tourist emotion and forgiveness? The moderating role of destination crisis history
Lujun Su, Lin Pan, Yinghua Huang
Tourism Management (2022) Vol. 94, pp. 104636-104636
Open Access | Times Cited: 46
Examining the impact of service robot communication styles on customer intimacy following service failure
Junsung Park, Joon Woo Yoo, Young-Ju Cho, et al.
Journal of Retailing and Consumer Services (2023) Vol. 75, pp. 103511-103511
Closed Access | Times Cited: 32
Examining the relationships between brand authenticity, perceived value, and brand forgiveness: The role of cross-cultural happiness
Christina Papadopoulou, Merve VARDARSUYU, Pejvak Oghazi
Journal of Business Research (2023) Vol. 167, pp. 114154-114154
Open Access | Times Cited: 25
Reclaiming the Future: Understanding Customer Forgiveness of Service Transgressions
Yelena Tsarenko, Yuliya Strizhakova, Cele C. Otnes
Journal of Service Research (2018) Vol. 22, Iss. 2, pp. 139-155
Closed Access | Times Cited: 70
“Fight or flight”: coping responses to brand hate
Oula Bayarassou, Imène Becheur, Pierre Valette‐Florence
Journal of Product & Brand Management (2020) Vol. 30, Iss. 3, pp. 492-511
Closed Access | Times Cited: 66
Corporate social responsibility and consumer's relationship intention
Marcela Rocha Haase Uhlig, Emerson Wagner Mainardes, Valcemiro Nossa
Corporate Social Responsibility and Environmental Management (2019) Vol. 27, Iss. 1, pp. 313-324
Closed Access | Times Cited: 62
Managing social media recovery: The important role of service recovery transparency in retaining customers
Andreawan Honora, Wen‐Hai Chih, Kaiyu Wang
Journal of Retailing and Consumer Services (2021) Vol. 64, pp. 102814-102814
Closed Access | Times Cited: 46
How the emoji use in apology messages influences customers’ responses in online service recoveries: The moderating role of communication style
Kaiyu Wang, Wen‐Hai Chih, Andreawan Honora
International Journal of Information Management (2022) Vol. 69, pp. 102618-102618
Closed Access | Times Cited: 38
Celebrities As Brand Shields: The Role of Parasocial Relationships in Dampening Negative Consequences from Brand Transgressions
Eugene Cheng-Xi Aw, Lauren I. Labrecque
Journal of Advertising (2022) Vol. 52, Iss. 3, pp. 387-405
Closed Access | Times Cited: 29
Why do Consumers Forgive Online Travel Agencies? A Multi-study Approach
Aman Kumar, Amit Shankar
Australasian Marketing Journal (AMJ) (2023)
Closed Access | Times Cited: 22
The effect of robot anthropomorphism on revisit intentions after service failure: a moderated serial mediation model
Jinsheng Cui, Zhong Jian-an
Asia Pacific Journal of Marketing and Logistics (2023) Vol. 35, Iss. 11, pp. 2621-2644
Closed Access | Times Cited: 18
Does customer-based destination brand equity help customers forgive firm service failure in a tourist ecosystem? An investigation through explanatory sequential mixed-method design
Taiba Musadiq Sahaf, Dr Asif Iqbal Fazili
Journal of Destination Marketing & Management (2024) Vol. 31, pp. 100866-100866
Closed Access | Times Cited: 6
The Positive Effects of Customers’ Power on Their Behavioral Responses After Service Failure
Agung Yoga Sembada, Yelena Tsarenko, Dewi Tojib
Journal of Service Research (2016) Vol. 19, Iss. 3, pp. 337-351
Closed Access | Times Cited: 48
Does brand attachment protect consumer–brand relationships after brand misconduct in retail banking?
Anwar Sadat Shimul, Anisur R. Faroque, Isaac Cheah
International Journal of Bank Marketing (2023) Vol. 42, Iss. 2, pp. 183-204
Open Access | Times Cited: 15
How consumers react differently toward humanoid vs. nonhumanoid robots after service failures: a moderated chain mediation model
Mengwei Zhang, Jinsheng Cui, Zhong Jian-an
International Journal of Emerging Markets (2023)
Closed Access | Times Cited: 14
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