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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Siri, Alexa, and other digital assistants: a study of customer satisfaction with artificial intelligence applications
Thomas M. Brill, Laura Munoz, Richard J. Miller
Journal of Marketing Management (2019) Vol. 35, Iss. 15-16, pp. 1401-1436
Closed Access | Times Cited: 213

Showing 1-25 of 213 citing articles:

I, Chatbot: Modeling the determinants of users’ satisfaction and continuance intention of AI-powered service agents
Muhammad Ashfaq, Jiang Yun, Shubin Yu, et al.
Telematics and Informatics (2020) Vol. 54, pp. 101473-101473
Closed Access | Times Cited: 594
Alexa, she's not human but… Unveiling the drivers of consumers' trust in voice‐based artificial intelligence
Valentina Pitardi, Hannah R. Marriott
Psychology and Marketing (2021) Vol. 38, Iss. 4, pp. 626-642
Open Access | Times Cited: 287
Shopping intention at AI-powered automated retail stores (AIPARS)
Rajasshrie Pillai, Brijesh Sivathanu, Yogesh K. Dwivedi
Journal of Retailing and Consumer Services (2020) Vol. 57, pp. 102207-102207
Open Access | Times Cited: 285
Ready or Not, AI Comes— An Interview Study of Organizational AI Readiness Factors
Jan Jöhnk, Malte Weißert, Katrin Wyrtki
Business & Information Systems Engineering (2020) Vol. 63, Iss. 1, pp. 5-20
Open Access | Times Cited: 281
Customer–brand relationship in the era of artificial intelligence: understanding the role of chatbot marketing efforts
Yang Cheng, Hua Jiang
Journal of Product & Brand Management (2021) Vol. 31, Iss. 2, pp. 252-264
Closed Access | Times Cited: 237
Clinical applications of artificial intelligence and machine learning in cancer diagnosis: looking into the future
Muhammad Iqbal, Zeeshan Javed, Haleema Sadia, et al.
Cancer Cell International (2021) Vol. 21, Iss. 1
Open Access | Times Cited: 218
Determinants of customer satisfaction in chatbot use: evidence from a banking application in Turkey
Berrin Arzu Eren
International Journal of Bank Marketing (2021) Vol. 39, Iss. 2, pp. 294-311
Closed Access | Times Cited: 190
Exploring relationship development with social chatbots: A mixed-method study of replika
Iryna Pentina, Tyler Hancock, Tianling Xie
Computers in Human Behavior (2022) Vol. 140, pp. 107600-107600
Closed Access | Times Cited: 179
Examining artificial intelligence (AI) technologies in marketing via a global lens: Current trends and future research opportunities
Praveen K. Kopalle, Manish Gangwar, Andreas Kaplan, et al.
International Journal of Research in Marketing (2021) Vol. 39, Iss. 2, pp. 522-540
Open Access | Times Cited: 161
Managers' understanding of artificial intelligence in relation to marketing financial services: insights from a cross-country study
Emmanuel Mogaji, Nguyen Phong Nguyen
International Journal of Bank Marketing (2021) Vol. 40, Iss. 6, pp. 1272-1298
Closed Access | Times Cited: 153
Conversational commerce: entering the next stage of AI-powered digital assistants
Janarthanan Balakrishnan, Yogesh K. Dwivedi
Annals of Operations Research (2021) Vol. 333, Iss. 2-3, pp. 653-687
Open Access | Times Cited: 152
Exploring the role of personality, trust, and privacy in customer experience performance during voice shopping: Evidence from SEM and fuzzy set qualitative comparative analysis
Ransome Epie Bawack, Samuel Fosso Wamba, Kévin Carillo
International Journal of Information Management (2021) Vol. 58, pp. 102309-102309
Open Access | Times Cited: 150
Consumer interaction with cutting-edge technologies: Implications for future research
Nisreen Ameen, Sameer Hosany, Ali Tarhini
Computers in Human Behavior (2021) Vol. 120, pp. 106761-106761
Closed Access | Times Cited: 128
What (de) motivates customers to use AI-powered conversational agents for shopping? The extended behavioral reasoning perspective
Ihsan Ullah Jan, Seong-Goo Ji, Changju Kim
Journal of Retailing and Consumer Services (2023) Vol. 75, pp. 103440-103440
Open Access | Times Cited: 89
Increasing customer service efficiency through artificial intelligence chatbot
Ivan Martins De Andrade, Cleonir Tumelero
Revista de Gestão (2022) Vol. 29, Iss. 3, pp. 238-251
Open Access | Times Cited: 77
Artificial intelligence in marketing: A meta‐analytic review
Pooja Mehta, Charles Jebarajakirthy, Haroon Iqbal Maseeh, et al.
Psychology and Marketing (2022) Vol. 39, Iss. 11, pp. 2013-2038
Closed Access | Times Cited: 71
Examining the role of consumer motivations to use voice assistants for fashion shopping: The mediating role of awe experience and eWOM
Pradeep Kautish, Sonal Purohit, Raffaele Filieri, et al.
Technological Forecasting and Social Change (2023) Vol. 190, pp. 122407-122407
Open Access | Times Cited: 71
Artificial intelligence in cancer diagnosis and therapy: Current status and future perspective
Muhammad Sufyan, Zeeshan Shokat, Usman Ali Ashfaq
Computers in Biology and Medicine (2023) Vol. 165, pp. 107356-107356
Closed Access | Times Cited: 71
Development and validation of the AI attitude scale (AIAS-4): a brief measure of general attitude toward artificial intelligence
Simone Grassini
Frontiers in Psychology (2023) Vol. 14
Open Access | Times Cited: 62
Understanding AI tool engagement: A study of ChatGPT usage and word-of-mouth among university students and office workers
Hyeon Jo
Telematics and Informatics (2023) Vol. 85, pp. 102067-102067
Closed Access | Times Cited: 52
Does artificial intelligence (AI) boost digital banking user satisfaction? Integration of expectation confirmation model and antecedents of artificial intelligence enabled digital banking
Feras MI Alnaser, Samar Rahi, Mahmoud Alghizzawi, et al.
Heliyon (2023) Vol. 9, Iss. 8, pp. e18930-e18930
Open Access | Times Cited: 42
Unpacking AI for hospitality and tourism services: Exploring the role of perceived enjoyment on future use intentions
Arthur Huang, Ahmet Öztürk, Tingting Zhang, et al.
International Journal of Hospitality Management (2024) Vol. 119, pp. 103693-103693
Closed Access | Times Cited: 28
Investigation of artificial intelligence in SMEs: a systematic review of the state of the art and the main implementation challenges
Leon Oldemeyer, Andreas Jede, Frank Teuteberg
Management Review Quarterly (2024)
Open Access | Times Cited: 23
From concerns to benefits: a comprehensive study of ChatGPT usage in education
Hyeon Jo
International Journal of Educational Technology in Higher Education (2024) Vol. 21, Iss. 1
Open Access | Times Cited: 22
How the digital business ecosystem affects stakeholder satisfaction: its impact on business performance
Antonio Fernández Portillo, Nuria Ramos-Vecino, Adelaida Ramos-Mariño, et al.
Review of Managerial Science (2024) Vol. 18, Iss. 9, pp. 2643-2662
Open Access | Times Cited: 17
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