Open Access Helper

OpenAlex Citation Counts

OpenAlex Citations Logo

OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Have an omnichannel seamless interaction experience! Dimensions and effect on consumer satisfaction
Paula Rodríguez–Torrico, Lauren Trabold, Sonia San Martín Gutiérrez, et al.
Journal of Marketing Management (2020) Vol. 36, Iss. 17-18, pp. 1731-1761
Open Access | Times Cited: 60

Showing 1-25 of 60 citing articles:

The omnichannel continuum: Integrating online and offline channels along the customer journey
Scott A. Neslin
Journal of Retailing (2022) Vol. 98, Iss. 1, pp. 111-132
Closed Access | Times Cited: 101
How to retain customers in omnichannel retailing: Considering the roles of brand experience and purchase behavior
Chin-Ching Yin, Hung-Chang Chiu, Yi‐Ching Hsieh, et al.
Journal of Retailing and Consumer Services (2022) Vol. 69, pp. 103070-103070
Closed Access | Times Cited: 64
Omnichannel retailing strategy: a systematic review
Aregu Asmare, Shimelis Zewdie
The International Review of Retail Distribution and Consumer Research (2022) Vol. 32, Iss. 1, pp. 59-79
Closed Access | Times Cited: 52
Convenience stores in the digital age: A focus on the customer experience and revisit intentions
Samantha Gibson, Maxwell K. Hsu, Xing Zhou
Journal of Retailing and Consumer Services (2022) Vol. 68, pp. 103014-103014
Closed Access | Times Cited: 40
Exploring the Role of Omnichannel Retailing Technologies: Future Research Directions
Park Thaichon, Sara Quach, Mojtaba Barari, et al.
Australasian Marketing Journal (AMJ) (2023) Vol. 32, Iss. 2, pp. 162-177
Open Access | Times Cited: 30
Authentic omnichannel: Providing consumers with a seamless brand experience through authenticity
Marta Massi, Chiara Piancatelli, Andrea Vocino
Psychology and Marketing (2023) Vol. 40, Iss. 7, pp. 1280-1298
Open Access | Times Cited: 27
Influence of perceived value on omnichannel usage: Mediating and moderating roles of the omnichannel shopping habit
Neeru Sharma, Johra Kayeser Fatima
Journal of Retailing and Consumer Services (2023) Vol. 77, pp. 103627-103627
Open Access | Times Cited: 24
What Lies Ahead for Marketing in Wholesale and Retailing What Lies Ahead for Marketing in Wholesale and Retailing
Theodore Tarnanidis
Advances in marketing, customer relationship management, and e-services book series (2024), pp. 354-363
Closed Access | Times Cited: 9
Generational dynamics of omnichannel customers: analysing shopping preferences across diverse product types
Neha Sharma, Nirankush Dutta
International Journal of Retail & Distribution Management (2025)
Closed Access | Times Cited: 1
Information push strategies in e-commerce:emotional and cognitive mechanisms shaping purchase decisions: multi-method approaches
Joston Gary
Journal of Marketing Analytics (2025)
Closed Access | Times Cited: 1
Investigating digital storytelling for the creation of positively engaging digital content
Nicholas Nicoli, Kine Henriksen, Marcos Komodromos, et al.
EuroMed Journal of Business (2021) Vol. 17, Iss. 2, pp. 157-173
Closed Access | Times Cited: 39
Let it flow: the role of seamlessness and the optimal experience on consumer word of mouth in omnichannel marketing
Paula Rodríguez–Torrico, Rebeca San José Cabezudo, Sonia San Martín Gutiérrez, et al.
Journal of Research in Interactive Marketing (2021) Vol. 17, Iss. 1, pp. 1-18
Open Access | Times Cited: 35
How omnichannel integration promotes customer word-of-mouth behaviors: the mediating roles of perceived personal preference fit and perceived social relatedness
Yang Li, Ran Tan, Xiang Gong
Information Technology and People (2022) Vol. 36, Iss. 4, pp. 1726-1753
Closed Access | Times Cited: 28
Mathematical modeling of Vehicle Routing Problem in Omni-Channel retailing
Пэйдэ Лю, Ayad Hendalianpour, Mohammad Reza Feylizadeh, et al.
Applied Soft Computing (2022) Vol. 131, pp. 109791-109791
Closed Access | Times Cited: 28
What Drives Customer Engagement in Omnichannel Retailing? The Role of Omnichannel Integration, Perceived Fluency, and Perceived Flow
Yang Li, Xiang Gong
IEEE Transactions on Engineering Management (2022) Vol. 71, pp. 797-809
Closed Access | Times Cited: 25
Empowering retailers: A bounded rationality perspective to enhancing omnichannel journey satisfaction
Aisha Muthaffar, Sonia Vilches‐Montero
Journal of Retailing and Consumer Services (2023) Vol. 75, pp. 103536-103536
Open Access | Times Cited: 16
Sensory-enabling Technology in M-commerce: The Effect of Haptic Stimulation on Consumer Purchasing Behavior
Margot Racat, Daria Plotkina
International Journal of Electronic Commerce (2023) Vol. 27, Iss. 3, pp. 354-384
Closed Access | Times Cited: 15
Determinants of customer buying behaviour in omnichannel retailing: a systematic literature review and future research directions
Ajai Pal Sharma, Slađana Starčević, Raiswa Saha
Journal of Service Theory and Practice (2024)
Closed Access | Times Cited: 4
Customer experiences in omnichannel retail environments: a thematic literature review
Alina Both, Sascha Steinmann
The International Review of Retail Distribution and Consumer Research (2023) Vol. 33, Iss. 5, pp. 445-478
Closed Access | Times Cited: 10
Omnichannel and consumer and retailer perceived risks and benefits: a review
Guilherme Juliani de Carvalho, Márcio Cardoso Machado, Victor Silva Corrêa
International Journal of Retail & Distribution Management (2023) Vol. 52, Iss. 3, pp. 295-311
Closed Access | Times Cited: 10
Do virtual tours really enhance customer satisfaction with physical experiences? A quasi-experimental study on Airbnb
Huimin Liu, Wesley S. Roehl
Journal of Hospitality and Tourism Management (2025) Vol. 62, pp. 188-195
Closed Access
The Omnichannel symphony: Harmonising hearts and carts
Neena Sinha, Nikita Kataria, Garima Kapoor
Management Decision (2025)
Closed Access
Design factors of the tag-based review summarization system: Perspective of the consumers’ intention to use
Han Yan, Rui Wang, Jin Qin
Electronic Markets (2025) Vol. 35, Iss. 1
Closed Access
Discontinuance decision: the impact of critical events and an undefined strategy on social media abandonment
Itziar Oltra, Carmen Camarero Izquierdo, Rebeca San José Cabezudo
Marketing Intelligence & Planning (2025)
Closed Access
Evolutions of Omni‐Channel Fulfillment Performance: An In‐Depth Case Study in Grocery Retailing
Stuart Milligan, Iain Davies, Baris Yalabik, et al.
Journal of Operations Management (2025)
Open Access
Page 1 - Next Page

Scroll to top