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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Employees’ reactions to customer mistreatment: The moderating role of human resource management practices
Xiaoxiao Hu, Yujie Zhan, Rebecca Garden, et al.
Work & Stress (2017) Vol. 32, Iss. 1, pp. 49-67
Closed Access | Times Cited: 41

Showing 1-25 of 41 citing articles:

Do Frontline Employees Cope Effectively with Abusive Supervision and Customer Incivility? Testing the Effect of Employee Resilience
Mohd Ahmad Al-Hawari, Shaker Bani‐Melhem, Samina Quratulain
Journal of Business and Psychology (2019) Vol. 35, Iss. 2, pp. 223-240
Closed Access | Times Cited: 162
Does customer incivility undermine employees’ service performance?
Bao Cheng, Yun Dong, Xing Zhou, et al.
International Journal of Hospitality Management (2020) Vol. 89, pp. 102544-102544
Closed Access | Times Cited: 101
Culture, Burnout, and Engagement: A Meta‐Analysis on National Cultural Values as Moderators in JD‐R Theory
Lucy Rattrie, Markus G. Kittler, Karsten I. Paul
Applied Psychology (2019) Vol. 69, Iss. 1, pp. 176-220
Open Access | Times Cited: 87
Satisfaction with HR practices and employee performance: A moderated mediation model of engagement and health
Luigi Stirpe, Silvia Profili, Alessia Sammarra
European Management Journal (2021) Vol. 40, Iss. 2, pp. 295-305
Open Access | Times Cited: 56
What mitigate and exacerbate the influences of customer incivility on frontline employee extra-role behaviour?
Shaker Bani‐Melhem
Journal of Hospitality and Tourism Management (2020) Vol. 44, pp. 38-49
Closed Access | Times Cited: 64
High‐performance work systems and work–family interface: job autonomy and self‐efficacy as mediators
Mashal Ahmed Wattoo, Shuming Zhao, Meng Xi
Asia Pacific Journal of Human Resources (2019) Vol. 58, Iss. 1, pp. 128-148
Closed Access | Times Cited: 56
How customer incivility affects service-sector employees: A systematic literature review and a bibliometric analysis
Ranjan Chaudhuri, Apoorva Apoorva, Demetris Vrontis, et al.
Journal of Business Research (2023) Vol. 164, pp. 114011-114011
Closed Access | Times Cited: 20
A COVID-19 contextual study of customers’ mistreatment and counterproductive work behavior at coffee cafés
Ishfaq Ahmed, Talat Islam, Saima Ahmad, et al.
British Food Journal (2021) Vol. 123, Iss. 11, pp. 3404-3420
Closed Access | Times Cited: 31
Mitigating immediate and lagged effects of customer mistreatment on service failure and sabotage: Critical roles of service recovery behaviors
I-An Wang, Pei‐Chi Chen, Nai‐Wen Chi
Journal of Business Research (2022) Vol. 154, pp. 113273-113273
Closed Access | Times Cited: 20
Family incivility, emotional exhaustion, and hotel employees’ outcomes: a moderated mediation model
Zhen Yan, Zuraina Dato Mansor, Wei Chong Choo
International Journal of Contemporary Hospitality Management (2023) Vol. 35, Iss. 9, pp. 3053-3076
Closed Access | Times Cited: 11
When experiencing nice interactions at work: Good sleep quality via well‐being
Mansik Yun, Terry A. Beehr
Stress and Health (2024) Vol. 40, Iss. 4
Closed Access | Times Cited: 4
Strategies to mitigate customer incivility and enhance job efficiency for frontline staff
Nhan Cam Tri, Tang My Sang
Corporate and Business Strategy Review (2025) Vol. 6, Iss. 1, special issue, pp. 361-369
Open Access
“Why you?!”: An attribution perspective on third-party employees’ unfavorable reactions to observed customer mistreatment
Lele Fan, Yang Yang, A. Fan, et al.
International Journal of Hospitality Management (2025) Vol. 129, pp. 104159-104159
Closed Access
Negative affect, deep acting, and customer compensation as responses to customer mistreatment: The effect of customer-based perspective-taking
Lindsey Lee, Priyanko Guchait, Juan M. Madera
International Journal of Hospitality Management (2020) Vol. 89, pp. 102532-102532
Closed Access | Times Cited: 29
Workplace Psychological Aggression, Job Stress, and Vigor: A Test of Longitudinal Effects
Omer Farooq Malik, Aaron C. H. Schat, Shahzad Asif, et al.
Journal of Interpersonal Violence (2018) Vol. 36, Iss. 5-6, pp. NP3222-NP3240
Closed Access | Times Cited: 28
Too depleted to control yourself? Effect of customer mistreatment on after‐work maladaptive behaviours through self‐control capacity impairment
Hui Zhang, Zhiqing E. Zhou, Yanjun Liu, et al.
Applied Psychology (2021) Vol. 71, Iss. 1, pp. 27-48
Open Access | Times Cited: 18
How does dysfunctional customer behavior affect employee turnover
Taeshik Gong, Chen‐Ya Wang
Journal of Service Theory and Practice (2019) Vol. 29, Iss. 3, pp. 329-352
Closed Access | Times Cited: 21
Thwarted psychological needs: the negative impact of customer mistreatment on service employees and the moderating role of empowerment HRM practices
Jiuming Chen, Haiying Kang, Ying Wang, et al.
Personnel Review (2021) Vol. 50, Iss. 7/8, pp. 1566-1581
Closed Access | Times Cited: 17
To avoidance or approach: Unraveling hospitality employees’ job crafting behavior response to daily customer mistreatment
Wenzhu Lu, Shanshi Liu, Haibo Wu, et al.
Journal of Hospitality and Tourism Management (2022) Vol. 53, pp. 123-132
Closed Access | Times Cited: 11
“Render Good for Evil” or “Take an Eye for an Eye”? The Double-Edged Sword of Customer Mistreatment
Wenzhu Lu, Haibo Wu, Shanshi Liu, et al.
Journal of Business and Psychology (2022) Vol. 38, Iss. 4, pp. 941-953
Closed Access | Times Cited: 10
Perceptions of Customer Incivility, Job Satisfaction, Supervisor Support, and Participative Climate: A Multi-Level Approach
Zselyke Pap, Delia Vîrgă, Guy Notelaers
Frontiers in Psychology (2021) Vol. 12
Open Access | Times Cited: 13
Understanding the role of customer incivility and supervisor monitoring in the relationship between customer orientation and frontline employees' emotional exhaustion
Fang Xie, Xufan Zhang, Jing Ye, et al.
Journal of Service Theory and Practice (2023) Vol. 33, Iss. 6, pp. 796-819
Closed Access | Times Cited: 5
Coping with customer mistreatment
Haibo Wu, Xiaohui Wang, Peter Chen
Journal of Managerial Psychology (2019) Vol. 34, Iss. 8, pp. 519-532
Open Access | Times Cited: 15
Overall justice and emotion regulation: combining surface acting with unfairness talk for greater satisfaction and less exhaustion
Jeffrey J. Haynie, Bryan Fuller, Christopher Martin, et al.
Management Decision (2023) Vol. 61, Iss. 6, pp. 1517-1534
Closed Access | Times Cited: 4
Satisfaction with human resource practices, job dedication and job performance: the role of incentive gamification
Hyelda Ibrahim Kefas, Müesser Nat, Kolawole Iyiola
Kybernetes (2024)
Closed Access | Times Cited: 1
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