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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

When do customers perceive customer centricity? The role of a firm’s and salespeople’s customer orientation
Johannes Habel, Roland Kassemeier, Sascha Alavi, et al.
Journal of Personal Selling and Sales Management (2019) Vol. 40, Iss. 1, pp. 25-42
Open Access | Times Cited: 86

Showing 1-25 of 86 citing articles:

The human side of digital transformation in sales: review & future paths
Sascha Alavi, Johannes Habel
Journal of Personal Selling and Sales Management (2021) Vol. 41, Iss. 2, pp. 83-86
Open Access | Times Cited: 57
Implementing a customer-centric strategy through service design in financial organisations
Virpi Kaartti, Jukka Ojasalo, Marius Wait
International Journal of Bank Marketing (2025)
Closed Access | Times Cited: 1
Achieving the promise of AI and ML in delivering economic and relational customer value in B2B
Zoran Latinovic, Sharmila Chatterjee
Journal of Business Research (2022) Vol. 144, pp. 966-974
Closed Access | Times Cited: 35
Key characteristics of perceived customer centricity in the passenger airline industry: A systematic literature review
Stephan Soklaridis, Alexander M. Geske, Sebastian Kummer
Journal of the Air Transport Research Society (2024) Vol. 3, pp. 100031-100031
Open Access | Times Cited: 7
Understanding the Impact of Relationship Disruptions
Christian Schmitz, Maximilian Friess, Sascha Alavi, et al.
Journal of Marketing (2019) Vol. 84, Iss. 1, pp. 66-87
Open Access | Times Cited: 47
From personal to online selling: How relational selling shapes salespeople’s promotion of e-commerce channels
Johannes Habel, Sascha Alavi, Kim Linsenmayer
Journal of Business Research (2021) Vol. 132, pp. 373-382
Closed Access | Times Cited: 28
Does innovation ambidexterity influence restaurant economic performance in the post-COVID-19 era? The mediating effect of customer orientation
Athuman Makona, Ruth Elias, Victoria Makuya, et al.
Cogent Business & Management (2023) Vol. 10, Iss. 2
Open Access | Times Cited: 13
Value co-creation: Balancing B2B platform value and potential reverse-value effects
Zoran Latinovic, Sharmila Chatterjee
Journal of Business Research (2024) Vol. 175, pp. 114518-114518
Closed Access | Times Cited: 4
Are you looking for something specific or just looking around? Adaptive selling on the basis of customer shopping goals in retail sales
Yenee Kim, Richard G. McFarland
Journal of the Academy of Marketing Science (2024) Vol. 52, Iss. 6, pp. 1780-1804
Closed Access | Times Cited: 4
A study on driving factors for enhancing financial performance and customer-centricity through digital banking
Puneett Bhatnagr, Anupama Rajesh, Richa Misra
International Journal of Quality and Service Sciences (2024) Vol. 16, Iss. 2, pp. 218-250
Closed Access | Times Cited: 4
Customer-oriented salespeople’s value creation and claiming in price negotiations
Roland Kassemeier, Sascha Alavi, Johannes Habel, et al.
Journal of the Academy of Marketing Science (2022) Vol. 50, Iss. 4, pp. 689-712
Open Access | Times Cited: 17
Effects of Supplier Customer Orientation on Buyer Loyalty: A Contingent Process Model Based on Self-Determination Theory
Ashwin W. Joshi
Journal of Relationship Marketing (2025), pp. 1-41
Closed Access
The impact of salespeople’s social media adoption on customer acquisition performance – a contextual perspective
Dennis Schendzielarz, Sascha Alavi, Jan Helge Guba
Journal of Personal Selling and Sales Management (2022) Vol. 42, Iss. 2, pp. 139-157
Open Access | Times Cited: 15
Transformational and transactional sales leadership during a global pandemic
Sascha Alavi, Pia Anna Ehlig, Johannes Habel
Journal of Personal Selling and Sales Management (2022) Vol. 42, Iss. 4, pp. 324-338
Closed Access | Times Cited: 15
The role of national institutions in the effects of consumers’ perceived customer orientation and firm innovativeness
Nele Jacobs, Bernhard Swoboda
International Business Review (2023) Vol. 32, Iss. 5, pp. 102172-102172
Closed Access | Times Cited: 8
Salesperson attributes that influence consumer perceptions of sales interactions
J. Ricky Fergurson, John T. Gironda, Maria Petrescu
Journal of Consumer Marketing (2021) Vol. 38, Iss. 6, pp. 652-663
Closed Access | Times Cited: 20
The impact of social capital and transaction efficacy on salesperson performance
Girish Mallapragada, Aditya Gupta, Brett W. Josephson
Production and Operations Management (2022) Vol. 31, Iss. 9, pp. 3525-3542
Open Access | Times Cited: 13
Proposing a sales performance motivational framework for B2B sellers in services firms
Rocío Rodríguez, Mornay Roberts-Lombard, Nils M. Høgevold, et al.
European Research on Management and Business Economics (2024) Vol. 30, Iss. 1, pp. 100235-100235
Open Access | Times Cited: 2
Strategic Digitalization in SMEs of developing economies: Digital twin driven engineering value chain for customer-centricity
Gautam Dutta, Dr Ravinder Kumar
Procedia Computer Science (2024) Vol. 232, pp. 2654-2669
Open Access | Times Cited: 2
Linking sales force integration into NPD to salesperson retention: toward a systematic framework
Jana‐Kristin Prigge, Kevin Schwehm, Isabell Sieberz
Journal of Personal Selling and Sales Management (2024) Vol. 44, Iss. 3, pp. 315-334
Open Access | Times Cited: 2
Kundenorientierung, Kundenzentrierung und Customer-Dominant Logic – Welche Beiträge leisten die Konzepte für die kundenorientierte Unternehmensführung?
Manfred Bruhn, Karsten Hadwich, Maxim Saleschus
Springer eBooks (2023), pp. 109-145
Closed Access | Times Cited: 6
The impact of performance measurement diversity on customer-oriented selling behavior
Peter D. Kerr, Monica Franco‐Santos
Industrial Marketing Management (2023) Vol. 110, pp. 56-67
Closed Access | Times Cited: 6
A time(ly) perspective of the service recovery paradox: How organizational learning moderates follow-up recovery effects
Renaud Lunardo, Julien Cusin, Michaël Flacandji
Journal of Business Research (2023) Vol. 166, pp. 114088-114088
Closed Access | Times Cited: 6
Identification as a challenge in key account management: Conceptual foundations and a qualitative study
Leonore Peters, Björn Sven Ivens, Catherine Pardo
Industrial Marketing Management (2020) Vol. 90, pp. 300-313
Closed Access | Times Cited: 16
What comprises a successful key account manager? Differences in the drivers of sales performance between key account managers and regular salespeople
Berenika B. Hengstebeck, Roland Kassemeier, Jan Wieseke
Industrial Marketing Management (2022) Vol. 106, pp. 392-404
Open Access | Times Cited: 10
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