OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!
If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.
Requested Article:
Effect of AI Chatbot’s Interactivity on Consumers’ Negative Word-of-Mouth Intention: Mediating Role of Perceived Empathy and Anger
Myungok Chris Yim
International Journal of Human-Computer Interaction (2023) Vol. 40, Iss. 18, pp. 5415-5430
Closed Access | Times Cited: 13
Myungok Chris Yim
International Journal of Human-Computer Interaction (2023) Vol. 40, Iss. 18, pp. 5415-5430
Closed Access | Times Cited: 13
Showing 13 citing articles:
Echoes of Innovation: Exploring the Use of Voice Assistants to Boost Hotel Reputation
Fang Yang, Tianyu Ying, Xuling Liu
Journal of theoretical and applied electronic commerce research (2025) Vol. 20, Iss. 1, pp. 46-46
Open Access | Times Cited: 1
Fang Yang, Tianyu Ying, Xuling Liu
Journal of theoretical and applied electronic commerce research (2025) Vol. 20, Iss. 1, pp. 46-46
Open Access | Times Cited: 1
Untouchable them: the effect of chatbot gender on angry customers
Shichang Liang, Rulan Li, Bin Lan, et al.
Journal of Research in Interactive Marketing (2024) Vol. 18, Iss. 6, pp. 1099-1135
Closed Access | Times Cited: 6
Shichang Liang, Rulan Li, Bin Lan, et al.
Journal of Research in Interactive Marketing (2024) Vol. 18, Iss. 6, pp. 1099-1135
Closed Access | Times Cited: 6
Online opinion leadership styles and purchase intention in livestreaming e-commerce
Jun Ma, Jianyu Chen, Guanxu Zhang, et al.
Service Industries Journal (2024), pp. 1-27
Closed Access | Times Cited: 4
Jun Ma, Jianyu Chen, Guanxu Zhang, et al.
Service Industries Journal (2024), pp. 1-27
Closed Access | Times Cited: 4
Addressing consumer complaints on social media: the effects of relational and accommodative communication strategies on consumer responses
Yeon Soo Kim, Shana Meganck, Luke Capizzo
Corporate Communications An International Journal (2025)
Closed Access
Yeon Soo Kim, Shana Meganck, Luke Capizzo
Corporate Communications An International Journal (2025)
Closed Access
Apologizing with a smile or crying face? Exploring the impact of emoji types on customer forgiveness within chatbots service recovery
Chenze Xie, Junhong Zhu, Yuguang Xie, et al.
Electronic Commerce Research and Applications (2025), pp. 101488-101488
Closed Access
Chenze Xie, Junhong Zhu, Yuguang Xie, et al.
Electronic Commerce Research and Applications (2025), pp. 101488-101488
Closed Access
The impact of infectious disease threat on emotional electronic word-of-mouth during the covid-19 pandemic
Jong Min Kim, Eunkyung Lee, Jooyoung Park, et al.
Journal of Organizational Computing and Electronic Commerce (2025), pp. 1-25
Open Access
Jong Min Kim, Eunkyung Lee, Jooyoung Park, et al.
Journal of Organizational Computing and Electronic Commerce (2025), pp. 1-25
Open Access
Εstablishing relationships between brands and customers via strategic social media chatbots for telecom goods and services
Roxani Polimerou, George S. Spais
Journal of Marketing Analytics (2025)
Open Access
Roxani Polimerou, George S. Spais
Journal of Marketing Analytics (2025)
Open Access
Anthropomorphism of Artificial Intelligence Service Agent and Consumer Responses: A Systematic Literature Review and Future Research Agenda
Ting Li, Mohan Wang, Fenghua Wang
International Journal of Consumer Studies (2025) Vol. 49, Iss. 3
Closed Access
Ting Li, Mohan Wang, Fenghua Wang
International Journal of Consumer Studies (2025) Vol. 49, Iss. 3
Closed Access
Navigating Avatar‐Based Marketing From Value Aspects: A Systematic Literature Review and Forward‐Looking Research Agenda
Md. Shahinur Rahman, Md. Mahiuddin Sabbir, Jing Zhang, et al.
International Journal of Consumer Studies (2024) Vol. 48, Iss. 6
Closed Access | Times Cited: 2
Md. Shahinur Rahman, Md. Mahiuddin Sabbir, Jing Zhang, et al.
International Journal of Consumer Studies (2024) Vol. 48, Iss. 6
Closed Access | Times Cited: 2
Motivational determinants of continuance usage intention for generative AI: an investment model approach for ChatGPT users in the United States
Jeong Soo Kim, Tae Hyun Baek
Behaviour and Information Technology (2024), pp. 1-17
Closed Access | Times Cited: 2
Jeong Soo Kim, Tae Hyun Baek
Behaviour and Information Technology (2024), pp. 1-17
Closed Access | Times Cited: 2
The underlying mechanism of user response to AI assistants: from interactivity to loyalty
M. T. Ko, Luri Lee, Yunice YoungKyoung Kim
Information Technology and People (2024)
Closed Access | Times Cited: 1
M. T. Ko, Luri Lee, Yunice YoungKyoung Kim
Information Technology and People (2024)
Closed Access | Times Cited: 1
Will Generative AI Create a New Social Divide? Investigating the Impacts of Generative AI Use on Social Capital in China
Yin Liu, Z H Zhang, Yingkai Wu
International Journal of Human-Computer Interaction (2024), pp. 1-17
Closed Access | Times Cited: 1
Yin Liu, Z H Zhang, Yingkai Wu
International Journal of Human-Computer Interaction (2024), pp. 1-17
Closed Access | Times Cited: 1
Empathy at the heart of customer experience: A holistic framework for understanding and enhancing consumer empathy through the lens of customer experience
Leon Lehnert, Christina Kuehnl
Psychology and Marketing (2024) Vol. 42, Iss. 2, pp. 332-358
Open Access
Leon Lehnert, Christina Kuehnl
Psychology and Marketing (2024) Vol. 42, Iss. 2, pp. 332-358
Open Access
Enhancing or impeding? Exploring the dual impact of anthropomorphism in large language models on user aggression
Yipeng Xi, Aitong Ji, Weihua Yu
Telematics and Informatics (2024) Vol. 95, pp. 102194-102194
Closed Access
Yipeng Xi, Aitong Ji, Weihua Yu
Telematics and Informatics (2024) Vol. 95, pp. 102194-102194
Closed Access
