Open Access Helper

OpenAlex Citation Counts

OpenAlex Citations Logo

OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Examining the effects of robotic service on brand experience: the moderating role of hotel segment
A. Chan, Vincent Wing Sun Tung
Journal of Travel & Tourism Marketing (2019) Vol. 36, Iss. 4, pp. 458-468
Closed Access | Times Cited: 192

Showing 1-25 of 192 citing articles:

Understanding anthropomorphism in service provision: a meta-analysis of physical robots, chatbots, and other AI
Markus Blut, Cheng Wang, Nancy V. Wünderlich, et al.
Journal of the Academy of Marketing Science (2021) Vol. 49, Iss. 4, pp. 632-658
Open Access | Times Cited: 664
Preference for robot service or human service in hotels? Impacts of the COVID-19 pandemic
Seongseop Kim, Jungkeun Kim, Frank Badu‐Baiden, et al.
International Journal of Hospitality Management (2020) Vol. 93, pp. 102795-102795
Open Access | Times Cited: 433
Leveraging human-robot interaction in hospitality services: Incorporating the role of perceived value, empathy, and information sharing into visitors’ intentions to use social robots
Ronan de Kervenoael, Rajibul Hasan, Alexandre Schwob, et al.
Tourism Management (2019) Vol. 78, pp. 104042-104042
Open Access | Times Cited: 425
Service robots in hotels: understanding the service quality perceptions of human-robot interaction
Youngjoon Choi, Miju Choi, Munhyang Oh, et al.
Journal of Hospitality Marketing & Management (2019) Vol. 29, Iss. 6, pp. 613-635
Closed Access | Times Cited: 376
Artificially intelligent device use in service delivery: a systematic review, synthesis, and research agenda
Oscar Hengxuan, Gregory Denton, Doğan Gürsoy
Journal of Hospitality Marketing & Management (2020) Vol. 29, Iss. 7, pp. 757-786
Closed Access | Times Cited: 225
Robots or frontline employees? Exploring customers’ attributions of responsibility and stability after service failure or success
Daniel Belanche, Luis V. Casaló, Carlos Flavián, et al.
Journal of service management (2020) Vol. 31, Iss. 2, pp. 267-289
Open Access | Times Cited: 221
Developing a formative scale to measure consumers’ trust toward interaction with artificially intelligent (AI) social robots in service delivery
Oscar Hengxuan, Shizhen Jia, Yafang Li, et al.
Computers in Human Behavior (2021) Vol. 118, pp. 106700-106700
Closed Access | Times Cited: 179
Hotel managers’ perceptions towards the use of robots: a mixed-methods approach
Stanislav Ivanov, Faruk Seyitoğlu, Martina Markova
Information Technology & Tourism (2020) Vol. 22, Iss. 4, pp. 505-535
Open Access | Times Cited: 174
Human baristas and robot baristas: How does brand experience affect brand satisfaction, brand attitude, brand attachment, and brand loyalty?
Jinsoo Hwang, Ja Young Choe, Heather Markham Kim, et al.
International Journal of Hospitality Management (2021) Vol. 99, pp. 103050-103050
Closed Access | Times Cited: 166
Service robots in the hospitality industry: The case of Henn-na hotel, Japan
Jo�ão Reis, Nuno Mel�ão, Juliana Salvadorinho, et al.
Technology in Society (2020) Vol. 63, pp. 101423-101423
Closed Access | Times Cited: 158
Rise of the machines: towards a conceptual service-robot research framework for the hospitality and tourism industry
Glenn McCartney, Andrew Charles Mccartney
International Journal of Contemporary Hospitality Management (2020) Vol. 32, Iss. 12, pp. 3835-3851
Closed Access | Times Cited: 156
Customer-robot interactions: Understanding customer experience with service robots
Dan Huang, Qiurong Chen, Jia-Hui Huang, et al.
International Journal of Hospitality Management (2021) Vol. 99, pp. 103078-103078
Closed Access | Times Cited: 154
Interaction between hotel service robots and humans: A hotel-specific Service Robot Acceptance Model (sRAM)
Laura Fuentes Moraleda, Patricia Díaz-Pérez, Alicia Orea-Giner, et al.
Tourism Management Perspectives (2020) Vol. 36, pp. 100751-100751
Closed Access | Times Cited: 144
The Value of Service Robots from the Hotel Guest’s Perspective: A Mixed-Method Approach
Ingrid Y. Lin, Anna S. Mattila
International Journal of Hospitality Management (2021) Vol. 94, pp. 102876-102876
Closed Access | Times Cited: 136
Service robots and COVID-19: exploring perceptions of prevention efficacy at hotels in generation Z
Jaime Romero, Nora Lado
International Journal of Contemporary Hospitality Management (2021) Vol. 33, Iss. 11, pp. 4057-4078
Open Access | Times Cited: 112
The perils of hotel technology: The robot usage resistance model
Shixuan Fu, Xiaojiang Zheng, IpKin Anthony Wong
International Journal of Hospitality Management (2022) Vol. 102, pp. 103174-103174
Open Access | Times Cited: 108
How Smart Should a Service Robot Be?
Jeroen Schepers, Daniel Belanche, Luis V. Casaló, et al.
Journal of Service Research (2022) Vol. 25, Iss. 4, pp. 565-582
Open Access | Times Cited: 91
Robots can’t take my job: antecedents and outcomes of Gen Z employees’ service robot risk awareness
Heyao Yu, Cass Shum, Michelle Alcorn, et al.
International Journal of Contemporary Hospitality Management (2022) Vol. 34, Iss. 8, pp. 2971-2988
Closed Access | Times Cited: 76
Do customers exhibit engagement behaviors in AI environments? The role of psychological benefits and technology readiness
Dexiang Yin, Minglong Li, Hailian Qiu
Tourism Management (2023) Vol. 97, pp. 104745-104745
Closed Access | Times Cited: 45
Customer experience in the hotel industry: a systematic literature review and research agenda
Mónica Veloso, Mónica Gómez Suárez
International Journal of Contemporary Hospitality Management (2023) Vol. 35, Iss. 8, pp. 3006-3028
Open Access | Times Cited: 43
Is her (his) gender matched or not matched with me? Gender (dis)match effect between customers and gendered service robots
Soobin Seo, Xianmei Wu, Jihee Choi
International Journal of Hospitality Management (2024) Vol. 119, pp. 103723-103723
Closed Access | Times Cited: 16
Pursuing the drivers of consumer behaviour toward service robots in the hotel industry
Mohammad Soliman, Stanislav Ivanov, Islam Elgammal, et al.
International Journal of Hospitality Management (2024) Vol. 120, pp. 103752-103752
Closed Access | Times Cited: 16
A conceptual framework of the service delivery system design for hospitality firms in the (post-)viral world: The role of service robots
Faruk Seyitoğlu, Stanislav Ivanov
International Journal of Hospitality Management (2020) Vol. 91, pp. 102661-102661
Open Access | Times Cited: 129
The Role of Human–Machine Interactive Devices for Post-COVID-19 Innovative Sustainable Tourism in Ho Chi Minh City, Vietnam
Nguyen Thị Thanh Van, Vasiliki Vrana, Nguyen Thien Duy, et al.
Sustainability (2020) Vol. 12, Iss. 22, pp. 9523-9523
Open Access | Times Cited: 112
Impact of robot hotel service on consumers’ purchase intention: a control experiment
Lina Zhong, Sunny Sun, Rob Law, et al.
Asia Pacific Journal of Tourism Research (2020) Vol. 25, Iss. 7, pp. 780-798
Closed Access | Times Cited: 107
Page 1 - Next Page

Scroll to top