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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Frontline hotel employees’ proactive personality, I-deals, work engagement and their effect on creative performance and proactive customer service performance
Ksenia Alexandrovna Sumaneeva, Georgiana Karadaş, Turgay Avcı
Journal of Human Resources in Hospitality & Tourism (2021) Vol. 20, Iss. 1, pp. 75-100
Closed Access | Times Cited: 22

Showing 22 citing articles:

Antecedents of proactive customer service performance in hospitality: a meta-analysis
Zhen Yan, Zuraina Dato Mansor, Wei Chong Choo
Journal of Hospitality Marketing & Management (2023) Vol. 32, Iss. 4, pp. 505-529
Closed Access | Times Cited: 21
The interplay between behavior-based salesforce control systems and salesperson’s creative performance: a closer look at salesperson’s work engagement
Minqiao Hu, Faheem Ahmed Khan, Muhammad Umer Quddoos, et al.
Current Psychology (2024) Vol. 43, Iss. 20, pp. 18415-18430
Closed Access | Times Cited: 6
Fostering voice behavior in correctional institutions: Investigating the role of organizational support and proactive personality
Dodot Adikoeswanto, Siti Nurjanah, Saparuddin Mukhtar, et al.
PLoS ONE (2024) Vol. 19, Iss. 5, pp. e0303768-e0303768
Open Access | Times Cited: 6
Leader vision, organizational inertia and service hotel employee creativity: Role of knowledge-donating
Kholoud Alkayid, Kareem M. Selem, Ali Elsayed Shehata, et al.
Current Psychology (2022) Vol. 42, Iss. 4, pp. 3382-3394
Open Access | Times Cited: 23
Family incivility, emotional exhaustion, and hotel employees’ outcomes: a moderated mediation model
Zhen Yan, Zuraina Dato Mansor, Wei Chong Choo
International Journal of Contemporary Hospitality Management (2023) Vol. 35, Iss. 9, pp. 3053-3076
Closed Access | Times Cited: 11
Does smart technology, artificial intelligence, robotics, and algorithm (STARA) awareness have a double-edged-sword influence on proactive customer service performance? Effects of work engagement and employee resilience
Hsiu-Yu Teng, Ming-Way Li, Chien-Yu Chen
Journal of Hospitality Marketing & Management (2025), pp. 1-24
Closed Access
Do good have good! idiosyncratic deals and creative performance through the lenz of cyberloafing and deontic justice: A moderated mediation model
Muhammad Nawaz, Sifeng Liu
International Journal of Healthcare Management (2025), pp. 1-14
Closed Access
Empowered to excel: how and when customer empowering behaviors ignite employee customer-oriented citizenship behaviors
Jing Quan, Yao Yang, Zhengyang Wu, et al.
Journal of Hospitality Marketing & Management (2025), pp. 1-21
Closed Access
Task stressors, team reflexivity, and proactive customer service performance
Ahsan Ali, Ali Khan
Service Industries Journal (2023), pp. 1-29
Closed Access | Times Cited: 9
Understanding the negotiation and performance effects of idiosyncratic deals: Test of a moderated mediation model
Samuel Aryee, Li‐Yun Sun, Hsin‐Hua Hsiung
Human Relations (2023) Vol. 77, Iss. 6, pp. 801-831
Open Access | Times Cited: 5
Team leader humility and team proactive customer service behavior: A regulatory focus perspective
Qiqi Cao, Sainan Yang, Xiao Wang, et al.
International Journal of Hospitality Management (2023) Vol. 114, pp. 103576-103576
Closed Access | Times Cited: 5
Effects of leader behaviors on extra-role proactive service: The role of cultural tightness-looseness
Elisa Rescalvo-Martin, Leopoldo Gutiérrez, Francisco Javier Lloréns Montes, et al.
International Journal of Hospitality Management (2023) Vol. 117, pp. 103649-103649
Closed Access | Times Cited: 4
Spiritual leadership influence on employee creative service performance: a moderated mediation analysis
Yu‐Wen Chiu, Muhammad Waqas Amin, Sheng Tun Li, et al.
BMC Psychology (2023) Vol. 11, Iss. 1
Open Access | Times Cited: 3
The Mediating Role of Psychological Empowerment in the Effect of Proactive Personality on Creative Performance
B. Dilek ÖZBEZEK, Buket Sezer, Meryem GÜL
Süleyman Demirel Üniversitesi Vizyoner Dergisi (2024) Vol. 15, Iss. 41, pp. 1-13
Open Access
Relationships Among Supervisors’ Authentic Leadership, Ostracism, Perceived Supervisor’s Trust and Commitment to Customer Services: Evidence From Frontline Service Employees of Small Stores
Ihsan Ullah Jan, Seong-Goo Ji
SAGE Open (2024) Vol. 14, Iss. 2
Open Access
Predicting Mediation Role of Person-Environment Fit on Contextual Performance: Study in Indonesian Correctional Organization
Alvin Permana Emur, Aryana Satrya
Corrections (2024), pp. 1-29
Closed Access
Organizational justice and proactive customer service performance mediate the role of work engagement in the hospitality industry
Praveen Kumar Sharma, Rajeev Kumra
Benchmarking An International Journal (2024)
Closed Access
Proceedings of the Conference on Managing Tourism Across Continents: Volume 3
Fevzi Okumuş, Basak Denizci Guillet, Muharrem Tuna, et al.
MTCON ... proceedings (2023)
Open Access | Times Cited: 1
REFLEXOS DA PERSONALIDADE PROATIVA E DA AUTOEFICÁCIA NO DESEMPENHO ROTINEIRO NO TRABALHO EM UMA STARTUP
Anderson Betti Frare, Ilse María Beuren
Journal of Globalization Competitiveness and Governability (2023) Vol. 17, Iss. 2
Open Access
An Empirical Study on the Influence of Idiosyncratic Deals on Knowledge Sharing among Employees - Based on the Moderated Mediation Model
Xiaofang Lu
Atlantis highlights in engineering/Atlantis Highlights in Engineering (2023), pp. 353-360
Open Access
Linking proactive personality to proactive customer-service performance: a moderated parallel mediation model
Jui-Chen Peng, Chiu-Mei Chen
Humanities and Social Sciences Communications (2023) Vol. 10, Iss. 1
Open Access
Job Crafting, Performance, and the Mediating Role of Gratitude:
Bala subramanian R, Subhajit Bhattacharya, Munsih Thakur
Asean Journal on Hospitality and Tourism (2022) Vol. 20, Iss. 2
Open Access
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