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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Customer engagement research in hospitality and tourism: a systematic review
Chen Shu-ping, Xiaoyun Han, Anil Bilgihan, et al.
Journal of Hospitality Marketing & Management (2021) Vol. 30, Iss. 7, pp. 871-904
Closed Access | Times Cited: 70

Showing 1-25 of 70 citing articles:

Leveraging ChatGPT and other generative artificial intelligence (AI)-based applications in the hospitality and tourism industry: practices, challenges and research agenda
Yogesh K. Dwivedi, Neeraj Pandey, Wendy L. Currie, et al.
International Journal of Contemporary Hospitality Management (2023) Vol. 36, Iss. 1, pp. 1-12
Open Access | Times Cited: 219
Tourist's engagement in eco-tourism: A review and research agenda
Indrani Paul, Gobinda Roy
Journal of Hospitality and Tourism Management (2023) Vol. 54, pp. 316-328
Closed Access | Times Cited: 47
Customer experience in the hotel industry: a systematic literature review and research agenda
Mónica Veloso, Mónica Gómez Suárez
International Journal of Contemporary Hospitality Management (2023) Vol. 35, Iss. 8, pp. 3006-3028
Open Access | Times Cited: 45
Conceptualizing Post-COVID 19 Tourism Recovery: A Three-Step Framework
Esi Akyere Mensah, Kwaku Adutwum Boakye
Tourism Planning & Development (2021) Vol. 20, Iss. 1, pp. 37-61
Closed Access | Times Cited: 63
The interaction effect of emoji and social media content on consumer engagement: A mixed approach on peer-to-peer accommodation brands
Xiaowei Wang, Mingming Cheng, Shanshi Li, et al.
Tourism Management (2022) Vol. 96, pp. 104696-104696
Closed Access | Times Cited: 53
Inclusive advertising featuring disability on instagram: Effect on consumer well-being, brand engagement, and purchase intention
Abdul Qayyum, Raja Ahmed Jamil, Adnan Muhammad Shah, et al.
Journal of Retailing and Consumer Services (2023) Vol. 75, pp. 103515-103515
Closed Access | Times Cited: 29
Customer engagement in domestic wine tourism: The role of motivations
Amy Gaetjens, Armando Maria Corsi, Carolin Plewa
Journal of Destination Marketing & Management (2023) Vol. 27, pp. 100761-100761
Open Access | Times Cited: 28
Eliciting consumer-engagement and experience to foster consumer-based-brand-equity: moderation of perceived-health-beliefs
Mir Shahid Satar, Raouf Ahmad Rather, Shakir Hussain Parrey, et al.
Service Industries Journal (2023), pp. 1-26
Closed Access | Times Cited: 27
Can perceived coolness enhance memorable customer experience? The role of customer engagement
Sheng‐Hshiung Tsaur, Hsiu-Yu Teng, Tien-Cheng Han, et al.
International Journal of Contemporary Hospitality Management (2023) Vol. 35, Iss. 12, pp. 4468-4485
Closed Access | Times Cited: 25
Understanding the consequences of robotic interaction quality and outcome quality: A three-phased affordance theory-based approach
Huijun Yang, Hanqun Song, Lantian Xia, et al.
Journal of Hospitality Marketing & Management (2024) Vol. 33, Iss. 6, pp. 763-783
Closed Access | Times Cited: 14
The Adoption of Artificial Intelligence in Serbian Hospitality: A Potential Path to Sustainable Practice
Tamara Gajić, Dragan Vukolić, Jovan Bugarčić, et al.
Sustainability (2024) Vol. 16, Iss. 8, pp. 3172-3172
Open Access | Times Cited: 9
Can tourist engagement enhance tourist behavioural intentions? A combination of PLS-SEM and fsQCA approaches
Siamak Seyfi, S. Mostafa Rasoolimanesh, Ali Vafaei-Zadeh, et al.
Tourism Recreation Research (2021) Vol. 49, Iss. 1, pp. 63-74
Open Access | Times Cited: 51
Systematic literature review and future research directions for service robots in hospitality and tourism industries
Subhodeep Mukherjee, Manish Mohan Baral, Ramji Nagariya, et al.
Service Industries Journal (2023) Vol. 43, Iss. 15-16, pp. 1083-1116
Open Access | Times Cited: 19
Impacts of user-generated images in online reviews on customer engagement: A panel data analysis
Hengyun Li, Hongbo Liu, Hyejo Hailey Shin, et al.
Tourism Management (2023) Vol. 101, pp. 104855-104855
Closed Access | Times Cited: 19
Tourist engagement: Toward an integrated framework using meta-analysis
Tareq Rasul, Fernando de Oliveira Santini, Weng Marc Lim, et al.
Journal Of Vacation Marketing (2024)
Open Access | Times Cited: 7
The Impact of Tourist–Robot Interaction on Tourist Engagement in the Hospitality Industry: A Mixed-Method Study
Shujie Fang, Xiaoyun Han, Chen Shu-ping
Cornell Hospitality Quarterly (2022) Vol. 64, Iss. 2, pp. 246-266
Closed Access | Times Cited: 24
A social exchange perspective on boosting customer loyalty through culturally competent servers
Aaron Hsiao, Emily Ma, Anita Manfreda, et al.
Journal of Hospitality Marketing & Management (2023) Vol. 32, Iss. 4, pp. 555-577
Open Access | Times Cited: 16
An investigation of the asymmetric relationships between service quality attributes and customer engagement: a three-factor theory approach
Tahir Albayrak, Özgür Davras, Meltem Caber, et al.
Journal of Hospitality Marketing & Management (2024) Vol. 33, Iss. 7, pp. 898-916
Closed Access | Times Cited: 5
Transforming tourists’ intentions through destination engagement: insights from transformative learning theory
Navin Kumar, Rajeev Kumar Panda, Kishalay Adhikari
Service Industries Journal (2022) Vol. 42, Iss. 9-10, pp. 688-715
Closed Access | Times Cited: 20
Effects of Service Quality, Loyalty Programs, Pricing Strategies, and Customer Engagement on Firms’ Performance in Egyptian Travel Agencies: Mediating Effects of Customer Retention
Sayed Darwish Elgarhy
Journal of Quality Assurance in Hospitality & Tourism (2022) Vol. 24, Iss. 6, pp. 753-781
Closed Access | Times Cited: 20
Influences of Gamification on Repurchase Intention and Intrinsic Motivations in Egyptian Hotels and Travel Agencies: The Mediating Role of Customer Engagement
Sayed Darwish Elgarhy, Wael Mohamed Abdel Naby Abdel Rahieem, Mostafa Abdulmawla
Journal of Quality Assurance in Hospitality & Tourism (2023) Vol. 25, Iss. 2, pp. 397-419
Closed Access | Times Cited: 12
Dynamics of social media involvement in building customer engagement and co-creation behavior: the moderating role of brand interactivity
Mir Shahid Satar, Raouf Ahmad Rather, Shadma Shahid, et al.
Asia Pacific Journal of Marketing and Logistics (2024) Vol. 36, Iss. 10, pp. 2237-2258
Closed Access | Times Cited: 4
Firm engagement: Scale development and verification
Xiaoyun Han, Yundan Zheng, Catherine Prentice, et al.
Journal of Retailing and Consumer Services (2024) Vol. 80, pp. 103902-103902
Open Access | Times Cited: 4
Unlocking the gateway to tourist well-being: the Triple-A model of engagement in tourism experiences
Lu Chang, Sera Vada, Brent Moyle, et al.
Current Issues in Tourism (2024), pp. 1-20
Open Access | Times Cited: 4
Consumer response to diversity and inclusion initiatives in hospitality: role of brand integrity and materialism
Vishakha Chauhan, Aqueeb Sohail Shaik, Mansi Gupta
Journal of Hospitality Marketing & Management (2025), pp. 1-18
Closed Access
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