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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Enhancing consumers’ self-reported loyalty intentions in Islamic Banks: The relationship between service quality and the mediating role of customer satisfaction
Ala’ Omar Dandis, Len Tiu Wright, Donna Marie Wallace-Williams, et al.
Cogent Business & Management (2021) Vol. 8, Iss. 1
Open Access | Times Cited: 34

Showing 1-25 of 34 citing articles:

Halal service quality: systematic review, conceptual model and future research
Nurhafihz Noor
Journal of Islamic accounting and business research (2025)
Closed Access | Times Cited: 2
Navigating health-care excellence: unravelling the nexus of corporate social responsibility, service quality, corporate reputation and brand preference
Abdul Ghaffar, Fazila Islam, Syed Shahid Zaheer Zaidi, et al.
International Journal of Pharmaceutical and Healthcare Marketing (2025)
Closed Access | Times Cited: 1
Objectives of Islamic banking, customer satisfaction and customer loyalty: empirical evidence from South Africa
Riyad A. Moosa, Smita Kashiramka
Journal of Islamic marketing (2022) Vol. 14, Iss. 9, pp. 2188-2206
Open Access | Times Cited: 35
Bibliometric analysis of service quality and customer satisfaction in Islamic banking: a roadmap for future research
Dahlia Bonang, Bayu Arie Fianto, Raditya Sukmana
Journal of Islamic marketing (2024)
Closed Access | Times Cited: 6
The effect of mobile-wallet service dimensions on customer satisfaction and loyalty: An empirical study
Ahmed Suhail Ajina, Jamal M. M. Joudeh, Nafez Nimer Ali, et al.
Cogent Business & Management (2023) Vol. 10, Iss. 2
Open Access | Times Cited: 15
Are Sales Successful Due to Salespeople Expertise and Adaptability? Gender and Age Dynamics in Investment Banking
Leslier Valenzuela-Fernández, Francisco Javier Villegas Pinuer
SAGE Open (2025) Vol. 15, Iss. 1
Open Access
An empirical investigation of the factors affecting customer lifetime value
Ala’ Omar Dandis, Mohammad Al Haj Eid, Robin Robin, et al.
International Journal of Quality & Reliability Management (2021) Vol. 39, Iss. 4, pp. 910-935
Open Access | Times Cited: 26
Factors Influencing Bank Customers’ Orientations toward Islamic Banks: Indonesian Banking Perspective
Krisna Nugraha, Muhtosim Arief, Sri Bramantoro Abdinagoro, et al.
Sustainability (2022) Vol. 14, Iss. 19, pp. 12506-12506
Open Access | Times Cited: 18
An Application of Structure Equation Modelling in Determinants of Customer-Based Brand Equity (CBBE) in the Banking Area
Sandeep Kumar Gupta, Neha Nagar, Sripal Srivastava, et al.
Studies in systems, decision and control (2024), pp. 399-411
Closed Access | Times Cited: 3
Does Supply Chain Resilience Mediate the Relationship Between CRM Dimensions and Customer Satisfaction?
Mohammad A.K. Alsmairat, Sharafat Hussain, Abdalrazzaq Aloqool, et al.
FIIB Business Review (2024)
Closed Access | Times Cited: 3
The role of value co-creation in building trust and reputation in the digital banking era
Marcelo Royo Vela, Moreno Frau, Alberto Ferrer
Cogent Business & Management (2024) Vol. 11, Iss. 1
Open Access | Times Cited: 3
Customer lifetime value: investigating the factors affecting attitudinal and behavioural brand loyalty
Ala’ Omar Dandis, Mohammad Al Haj Eid
The TQM Journal (2021)
Closed Access | Times Cited: 22
The Effect of Transaction Experience Using Digital Wallets on User Satisfaction in Millennial Generation
Suryari Purnama, Cicilia Sriliasta Bangun, Safiani A. Faaroek
Aptisi Transactions on Management (ATM) (2021) Vol. 5, Iss. 2, pp. 161-168
Open Access | Times Cited: 19
Innovative profiles of TQM in banking management. The relationship between employee training and risk mitigation
Mario Testa, Antonio D’Amato, Gurmeet Singh, et al.
The TQM Journal (2023) Vol. 36, Iss. 3, pp. 940-957
Open Access | Times Cited: 6
SERVQUAL to Determine Relationship Quality and Behavioral Intentions: An SEM Approach in Retail Banking Service
Most. Nirufer Yesmin, S M Ariful Hoque, Md. Alamgir Hossain, et al.
Sustainability (2023) Vol. 15, Iss. 8, pp. 6536-6536
Open Access | Times Cited: 6
Factors that influence cloud adoption in the public sector: The case of an emerging economy—Thailand
Thadathibesra Phuthong
Cogent Business & Management (2022) Vol. 9, Iss. 1
Open Access | Times Cited: 8
Religiosity, Knowledge, and Satisfaction on Students' Saving Decisions: A Moderating Effect of Interest in Islamic Banks
Vita Aunika, Budi Sukardi, Adib Susilo
Jurnal Ilmu Perbankan dan Keuangan Syariah (2024) Vol. 6, Iss. 1, pp. 101-126
Open Access | Times Cited: 1
Effectiveness of Sharia Services and Buying Experience in Retail MSMEs Consumer Loyalty
Feti Fatimah, Haris Hermawan
Deleted Journal (2023) Vol. 12, Iss. 2, pp. 487-496
Open Access | Times Cited: 3
Impact of Service Quality on Customer Satisfaction in Islamic Banks of Qatar
Haniyah, Vikneswaran Manual
International Journal of Academic Research in Economics and Management Sciences (2023) Vol. 12, Iss. 1
Open Access | Times Cited: 2
The Influence of Sharia Banks’ Corporate Image and Sharia Service Standardization on the Intention to Recommend to Others: The Mediating Role of Customer Satisfaction
Chandra Warsito, Iin Solikhin, Nida Umi Farhah, et al.
International Journal of Management and Sustainability (2022) Vol. 11, Iss. 3, pp. 115-130
Open Access | Times Cited: 4
Influencia de la calidad del servicio en la fidelización e imagen de marca de las principales cadenas de moda textil
Joyce Shagui-González, Miriam Ruiz-Calva, María Villavicencio-Rodas
593 Digital Publisher CEIT (2022) Vol. 7, Iss. 2, pp. 159-173
Open Access | Times Cited: 3
Marketing Tactics and Corporate Image: The Key to Maintaining Loyalty
Pahmi Pahmi, Tasrim Tasrim, Ansri Jayanti, et al.
JBTI Jurnal Bisnis Teori dan Implementasi (2024) Vol. 14, Iss. 3, pp. 511-526
Open Access
Customers and Employees’ Perception Toward CRM Practices Adopted by Banks: A Bibliometric Analysis
Rajat Goel, Anil Kalotra
Lecture notes in networks and systems (2024), pp. 453-463
Closed Access
EXAMINING THE IMPLICATION OF TQM, CUSTOMER SATISFACTION, SERVICE QUALITY, AND MARKET ORIENTATION IN PRIVATE BANK IN SURABAYA
Evelyn Audrey, Timotius F.C.W. Sutrisno
DeReMa (Development Research of Management) Jurnal Manajemen (2024) Vol. 19, Iss. 1, pp. 39-39
Open Access
Empirical nexus of corporate social responsibility, service quality, corporate reputation and brand preference: evidence from Iranian healthcare industry
Davood Ghorbanzadeh, Teddy Chandra, Samariddin Elmirzaev, et al.
Journal of Health Organization and Management (2024) Vol. 38, Iss. 8, pp. 1182-1203
Closed Access
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