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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Ignored or Rejected: Retail Exclusion Effects on Construal Levels and Consumer Responses to Compensation
Jayati Sinha, Fang‐Chi Lu
Journal of Consumer Research (2019) Vol. 46, Iss. 4, pp. 791-807
Closed Access | Times Cited: 60

Showing 1-25 of 60 citing articles:

How virtual reality influences travel intentions: The role of mental imagery and happiness forecasting
Siv Skard, Eirik Sjåholm Knudsen, Hallgeir Sjåstad, et al.
Tourism Management (2021) Vol. 87, pp. 104360-104360
Open Access | Times Cited: 111
When and Why Saying “Thank You” Is Better Than Saying “Sorry” in Redressing Service Failures: The Role of Self-Esteem
Yanfen You, Xiaojing Yang, Lili Wang, et al.
Journal of Marketing (2019) Vol. 84, Iss. 2, pp. 133-150
Closed Access | Times Cited: 92
Service robots vs. human staff: The effect of service agents and service exclusion on unethical consumer behavior
Yun Liu, Xingyuan Wang, Yingying Du, et al.
Journal of Hospitality and Tourism Management (2023) Vol. 55, pp. 401-415
Closed Access | Times Cited: 28
To err is human: Tolerate humans instead of machines in service failure
Nuoya Chen, Smaraki Mohanty, Jinfeng Jiao, et al.
Journal of Retailing and Consumer Services (2020) Vol. 59, pp. 102363-102363
Closed Access | Times Cited: 58
Warmth or competence: Brand anthropomorphism, social exclusion, and advertisement effectiveness
Fu Liu, Haiying Wei, Zhenzhong Zhu, et al.
Journal of Retailing and Consumer Services (2022) Vol. 67, pp. 103025-103025
Closed Access | Times Cited: 37
Social exclusion and consumer responses: A comprehensive review and theoretical framework
Gargi Rawat, Prem Prakash Dewani, Aditya Kulashri
International Journal of Consumer Studies (2022) Vol. 46, Iss. 5, pp. 1537-1563
Closed Access | Times Cited: 33
Mentor or partner: Matching effect of para-social interaction and product type on purchase intention in live-streaming commerce
Rong Liu, Lulong Li, Zhihua Ding
Electronic Commerce Research and Applications (2024) Vol. 65, pp. 101410-101410
Closed Access | Times Cited: 8
Inclusive or exclusive? Investigating how retail technology can reduce old consumers’ barriers to shopping
Eleonora Pantano, Milena Viassone, Rosy Boardman, et al.
Journal of Retailing and Consumer Services (2022) Vol. 68, pp. 103074-103074
Open Access | Times Cited: 27
Apology or gratitude? The effect of communication recovery strategies for service failures of AI devices
Linxiang Lv, Minxue Huang, Dawei Guan, et al.
Journal of Travel & Tourism Marketing (2022) Vol. 39, Iss. 6, pp. 570-587
Closed Access | Times Cited: 23
The effect of 360-degree rotatable product images on purchase intention
Seeun Kim, Tae Hyun Baek, Sukki Yoon
Journal of Retailing and Consumer Services (2020) Vol. 55, pp. 102062-102062
Closed Access | Times Cited: 37
Lighting up the dark: How the scarcity of childhood resources leads to preferences for bright stimuli
Wangshuai Wang, Yanxi Yi, Jie Li, et al.
Journal of Business Research (2021) Vol. 139, pp. 1155-1164
Closed Access | Times Cited: 32
Building A Sustainable Shelf: The Role of Firm Sustainability Reputation
Kealy Carter, Satish Jayachandran, Mitchel R. Murdock
Journal of Retailing (2021) Vol. 97, Iss. 4, pp. 507-522
Closed Access | Times Cited: 31
Impact of prior knowledge and psychological distance on tourist imagination of a promoted tourism event
Dung Le, Noel Scott, Wang Ying
Journal of Hospitality and Tourism Management (2021) Vol. 49, pp. 101-111
Closed Access | Times Cited: 31
Create the best first glance: The cross-cultural effect of image background on purchase intention
Ailian Wang, Pan Jing, Caihong Jiang, et al.
Decision Support Systems (2023) Vol. 170, pp. 113962-113962
Closed Access | Times Cited: 11
Fragile Permanence: How NFTs Shape Perceptions of Artistic Identity and Value
David Finken, Tim Döring, Reto Hofstetter
Journal of the Association for Consumer Research (2025)
Closed Access
The impact of social exclusion on experiential sports consumption: the chain mediating roles of loneliness and the need for social connection
Chenya Li, Weihua Qu
Frontiers in Psychology (2025) Vol. 16
Open Access
Spanning from diagnosticity to serendipity: An empirical investigation of consumer responses to product presentation
Wanshu Niu, Liqiang Huang, Mingliang Chen
International Journal of Information Management (2021) Vol. 60, pp. 102362-102362
Closed Access | Times Cited: 24
Why does service inclusion matter? The effect of service exclusion on customer indirect misbehavior
Xiushuang Gong, Hanwen Wang, Xiadan Zhang, et al.
Journal of Retailing and Consumer Services (2022) Vol. 68, pp. 103005-103005
Closed Access | Times Cited: 18
A Little Bit of That Human Touch: Avoid and Recover Service Failures
Jasenko Arsenovic, Bo Edvardsson, Bård Tronvoll
Future of business and finance (2025), pp. 101-111
Closed Access
Understanding retail exclusion and promoting an inclusive customer experience at transforming service encounters
Fang‐Chi Lu, Jayati Sinha
Journal of Consumer Affairs (2023) Vol. 57, Iss. 3, pp. 1482-1522
Open Access | Times Cited: 9
How does money phrasing influence intention to donate: The role of construal level and fit
Yu Gu, Rong Chen
Psychology and Marketing (2021) Vol. 38, Iss. 11, pp. 1911-1927
Closed Access | Times Cited: 20
Product design, social exclusion, and product preference: The mediating role of psychological ownership and the moderating role of product type
Fu Liu, Haiying Wei, Siyun Chen, et al.
Psychology and Marketing (2022) Vol. 39, Iss. 10, pp. 1920-1932
Closed Access | Times Cited: 13
Luxury Branding in the Hospitality Industry: The Impact of Employee’s Luxury Appearance and Elitism Attitude
Kawon Kim, Melissa A. Baker
Cornell Hospitality Quarterly (2021) Vol. 63, Iss. 1, pp. 5-18
Closed Access | Times Cited: 17
The social side of color: How social exclusion influences preferences for color combination
Mijin Kwon, Eunmi Jeon, Youngjee Han
Psychology and Marketing (2024) Vol. 41, Iss. 7, pp. 1649-1667
Closed Access | Times Cited: 2
The influence of discipline abstractness on student satisfaction in the ICT field: a study of chinese universities’ inter-disciplinary construal levels
Tariq H. Malik, Chenxi Sun, Gaoyuan Zhang
Digital Economy and Sustainable Development (2023) Vol. 1, Iss. 1
Open Access | Times Cited: 6
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