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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Introducing the socialbot: a novel touchpoint along the young adult customer journey
Carolyn Wilson‐Nash, Amy Goode, Alice Currie
European Journal of Marketing (2020) Vol. 54, Iss. 10, pp. 2621-2643
Open Access | Times Cited: 38

Showing 1-25 of 38 citing articles:

Antecedents and consequences of chatbot initial trust
Rania B. Mostafa, Tamara Kasamani
European Journal of Marketing (2021) Vol. 56, Iss. 6, pp. 1748-1771
Closed Access | Times Cited: 144
Artificial intelligence in customer relationship management: literature review and future research directions
Cristina Ledro, Anna Nosella, Andrea Vinelli
Journal of Business and Industrial Marketing (2022) Vol. 37, Iss. 13, pp. 48-63
Open Access | Times Cited: 116
Social companionship with artificial intelligence: Recent trends and future avenues
Rijul Chaturvedi, Sanjeev Verma, Ronnie Das, et al.
Technological Forecasting and Social Change (2023) Vol. 193, pp. 122634-122634
Open Access | Times Cited: 65
Artificial intelligence in interactive marketing: a conceptual framework and research agenda
James W. Peltier, Andrew J. Dahl, John A. Schibrowsky
Journal of Research in Interactive Marketing (2023) Vol. 18, Iss. 1, pp. 54-90
Closed Access | Times Cited: 56
From familiarity to acceptance: The impact of Generative Artificial Intelligence on consumer adoption of retail chatbots
Marta Arce‐Urriza, Raquel Chocarro, Mónica Cortiñas, et al.
Journal of Retailing and Consumer Services (2025) Vol. 84, pp. 104234-104234
Closed Access | Times Cited: 2
Integration of AI in CRM: Challenges and guidelines
Cristina Ledro, Anna Nosella, Ilaria Dalla Pozza
Journal of Open Innovation Technology Market and Complexity (2023) Vol. 9, Iss. 4, pp. 100151-100151
Open Access | Times Cited: 37
Artificial intelligence and value co-creation: a review, conceptual framework and directions for future research
B. Ravi Chandra, Zillur Rahman
Journal of Service Theory and Practice (2023) Vol. 34, Iss. 1, pp. 7-32
Closed Access | Times Cited: 28
Anthropomorphic chatbots as a catalyst for online customer experience (CX): The case of Egyptian consumers
Deena Sayed, Soha Abutaleb
Journal of Marketing Communications (2025), pp. 1-15
Closed Access | Times Cited: 1
The architecture of the phygital customer journey: a dynamic interplay between systems of insights and systems of engagement
Cristina Mele, Tiziana Russo Spena
European Journal of Marketing (2021) Vol. 56, Iss. 1, pp. 72-91
Closed Access | Times Cited: 53
The consumer decision journey: A literature review of the foundational models and theories and a future perspective
Susana Santos, Helena Martins Gonçalves
Technological Forecasting and Social Change (2021) Vol. 173, pp. 121117-121117
Closed Access | Times Cited: 47
Enhancing customer satisfaction with chatbots: The influence of communication styles and consumer attachment anxiety
Ying Xu, Jianyu Zhang, Guangkuan Deng
Frontiers in Psychology (2022) Vol. 13
Open Access | Times Cited: 31
Enhancing customer satisfaction with chatbots: the influence of anthropomorphic communication styles and anthropomorphised roles
Ying Xu, Jianyu Zhang, Rui Chi, et al.
Nankai Business Review International (2022) Vol. 14, Iss. 2, pp. 249-271
Closed Access | Times Cited: 26
Designing an empathetic user-centric customer support organisation: practitioners’ perspectives
Jagdish N. Sheth, Varsha Jain, Anupama Ambika
European Journal of Marketing (2024) Vol. 58, Iss. 4, pp. 845-868
Closed Access | Times Cited: 4
Examining authenticity on digital touchpoint: a thematic and bibliometric review of 15 years' literature
Diem-Trang Vo, Nguyễn Quỳnh, Long Thang Van Nguyen, et al.
Journal of Research in Interactive Marketing (2023) Vol. 18, Iss. 3, pp. 463-484
Closed Access | Times Cited: 8
Past, present and future of research in relationship marketing - a machine learning perspective
Kallol Das, Yogesh Mungra, Anuj Sharma, et al.
Marketing Intelligence & Planning (2022) Vol. 40, Iss. 6, pp. 693-709
Closed Access | Times Cited: 13
Value creation in mobile social media: a systematic review and agenda for future research
Xingting Ju, Raquel Chocarro, Óscar Martín Martín
Baltic Journal of Management (2021) Vol. 16, Iss. 5, pp. 745-764
Open Access | Times Cited: 15
User-Generated Multimedia Content Impact on the Destination Choice: Five Dimensions of Consumer Experience
Iuliana Petronela Gârdan, Aurelio G. Mauri, Ionel Dumitru, et al.
Electronics (2022) Vol. 11, Iss. 16, pp. 2570-2570
Open Access | Times Cited: 10
Drilling down artificial intelligence in entrepreneurial management: A bibliometric perspective
Xueling Li, Yujie Long, Meixi Fan, et al.
Systems Research and Behavioral Science (2022) Vol. 39, Iss. 3, pp. 379-396
Closed Access | Times Cited: 9
Smart Technologies in Service Provision and Experience
Cristina Mele, Tiziana Russo Spena, Valtteri Kaartemo
Springer eBooks (2022), pp. 887-906
Closed Access | Times Cited: 8
The Effects of Response Time on Older and Young Adults’ Interaction Experience with Chatbot
Chi-Wen Lo, Ya‐Ling Wang
Research Square (Research Square) (2024)
Open Access | Times Cited: 1
Unravelling the customer journey: A conceptual framework and research agenda
Cristina Mele, Linda D. Hollebeek, Irene Di Bernardo, et al.
Technological Forecasting and Social Change (2024) Vol. 211, pp. 123916-123916
Open Access | Times Cited: 1
How Does Mobile Page Speed Shape in-between Touchpoints in the Customer Journey? A Research Regarding the Most Trusted Retailers in Romania
Eliza Nichifor, Radu Lixăndroiu, Ioana Bianca Chițu, et al.
Journal of theoretical and applied electronic commerce research (2021) Vol. 16, Iss. 5, pp. 1369-1389
Open Access | Times Cited: 8
AI in Market Research
Manisha Paliwal, Nishita Chatradhi
Advances in human resources management and organizational development book series (2023), pp. 231-255
Closed Access | Times Cited: 3
How Can Firms Effectively Use Technology in Customer Journey Management
William Boscardini Helouani
Technology Innovation Management Review (2021) Vol. 11, Iss. 7/8, pp. 33-47
Open Access | Times Cited: 6
Selfie campaigns as advertising tactic: mental imagery as a driver of brand interest and participation
Elisabeth Wolfsteiner, Marion Garaus, Udo Wagner, et al.
International Journal of Advertising (2022) Vol. 42, Iss. 4, pp. 773-797
Closed Access | Times Cited: 4
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