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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Rules of (household) engagement: technology as manager, assistant and intern
Kate Letheren, Rebekah Russell‐Bennett, Rory Mulcahy, et al.
European Journal of Marketing (2019) Vol. 53, Iss. 9, pp. 1934-1961
Closed Access | Times Cited: 28

Showing 1-25 of 28 citing articles:

Past, present, and future of customer engagement
Weng Marc Lim, Tareq Rasul, Satish Kumar, et al.
Journal of Business Research (2021) Vol. 140, pp. 439-458
Open Access | Times Cited: 325
An empirical study on anthropomorphism and engagement with disembodied AIs and consumers' re‐use behavior
Emi Moriuchi
Psychology and Marketing (2020) Vol. 38, Iss. 1, pp. 21-42
Closed Access | Times Cited: 139
Robots should be seen and not heard…sometimes: Anthropomorphism and AI service robot interactions
Kate Letheren, Jolanda Jetten, Jonathan Roberts, et al.
Psychology and Marketing (2021) Vol. 38, Iss. 12, pp. 2393-2406
Open Access | Times Cited: 96
Customer Engagement: A Systematic Review and Future Research Priorities
Sylvia C. Ng, Jill Sweeney, Carolin Plewa
Australasian Marketing Journal (AMJ) (2020) Vol. 28, Iss. 4, pp. 235-252
Closed Access | Times Cited: 84
Inspired and engaged: Decoding MASSTIGE value in engagement
Manish Das, Victor Saha, Abhirupa Roy
International Journal of Consumer Studies (2021) Vol. 46, Iss. 3, pp. 781-802
Closed Access | Times Cited: 66
Customer brand engagement during service lockdown
Linda D. Hollebeek, Dale L. Smith, Edward Kasabov, et al.
Journal of Services Marketing (2020) Vol. 35, Iss. 2, pp. 201-209
Open Access | Times Cited: 66
Are households ready to engage with smart home technology?
Rory Mulcahy, Kate Letheren, Ryan McAndrew, et al.
Journal of Marketing Management (2019) Vol. 35, Iss. 15-16, pp. 1370-1400
Open Access | Times Cited: 63
The Rise of Deepfakes: A Conceptual Framework and Research Agenda for Marketing
Lucas Whittaker, Kate Letheren, Rory Mulcahy
Australasian Marketing Journal (AMJ) (2021) Vol. 29, Iss. 3, pp. 204-214
Open Access | Times Cited: 53
The importance of customer trust for social marketing interventions: a case of energy-efficiency consumption
Paul Blaise Issock Issock, Mornay Roberts-Lombard, Mercy Mpinganjira
Journal of Social Marketing (2020) Vol. 10, Iss. 2, pp. 265-286
Closed Access | Times Cited: 46
The Effects of Anthropomorphised Virtual Conversational Assistants on Consumer Engagement and Trust During Service Encounters
Arezoo Fakhimi, Tony Garry, Sergio Biggemann
Australasian Marketing Journal (AMJ) (2023) Vol. 31, Iss. 4, pp. 314-324
Open Access | Times Cited: 16
Feeling the love? How consumer's political ideology shapes responses to AI financial service delivery
Aimee Riedel, Rory Mulcahy, Gavin Northey
International Journal of Bank Marketing (2022) Vol. 40, Iss. 6, pp. 1102-1132
Closed Access | Times Cited: 22
A strengths-based approach to eliciting deep insights from social marketing customers experiencing vulnerability
Maria Raciti, Rebekah Russell‐Bennett, Kate Letheren
Journal of Marketing Management (2022) Vol. 38, Iss. 11-12, pp. 1137-1177
Closed Access | Times Cited: 19
I sense my digital assistants! Assessing the impact of customers’ immersive experience and perceived social presence on purchase intention
Md. Shahinur Rahman, Md. Mahiuddin Sabbir, Jing Zhang, et al.
Behaviour and Information Technology (2025), pp. 1-19
Closed Access
Blended human-technology service realities in healthcare
Sarah Dodds, Rebekah Russell‐Bennett, Tom Chen, et al.
Journal of Service Theory and Practice (2022) Vol. 32, Iss. 1, pp. 75-99
Closed Access | Times Cited: 18
The Robotic-Human Service Trilemma: the challenges for well-being within the human service triad
Chelsea Phillips, Rebekah Russell‐Bennett, Gaby Odekerken‐Schröder, et al.
Journal of service management (2023) Vol. 34, Iss. 4, pp. 770-805
Open Access | Times Cited: 10
Reassembling the elderly consumption ensemble: retaining independence through smart assisted living technologies
Anna Schneider‐Kamp, Søren Askegaard
Journal of Marketing Management (2022) Vol. 38, Iss. 17-18, pp. 2011-2034
Open Access | Times Cited: 13
Enhancing brand experience in the online social media network context: a contingency perspective
Geeta Marmat
Qualitative Market Research An International Journal (2021) Vol. 24, Iss. 5, pp. 581-609
Closed Access | Times Cited: 13
Gen Z’s Engagement with the Metaverse: Mediated Role of Symbolic Gratification and Desired Enhancement of Reality and Moderated Role of Gender
Vinish Kathuria
Metamorphosis (2023) Vol. 22, Iss. 2, pp. 133-145
Closed Access | Times Cited: 4
Acceptance and Adoption of eTourism Technologies
Shahab Pourfakhimi, Tara Duncan, Louise Ould, et al.
Springer eBooks (2020), pp. 1-31
Closed Access | Times Cited: 11
Parental supervision and control of adolescents’ problematic internet use: understanding and predicting adoption of parental control software
Kristin Stewart, Glen H. Brodowsky, Donald Sciglimpaglia
Young Consumers Insight and Ideas for Responsible Marketers (2021) Vol. 23, Iss. 2, pp. 213-232
Closed Access | Times Cited: 9
I'm no expert, but … ? Consumer use of supportive digital tools in health services
Helen Bocking, Rebekah Russell‐Bennett, Kate Letheren
Journal of Service Theory and Practice (2021) Vol. 32, Iss. 2, pp. 105-131
Open Access | Times Cited: 6
Are households ready to engage with smart home technology?
Rory Mulcahy, Kate Letheren, Ryan McAndrew, et al.
Routledge eBooks (2022), pp. 4-33
Open Access | Times Cited: 4
Acceptance and Adoption of eTourism Technologies
Shahab Pourfakhimi, Tara Duncan, Louise Ould, et al.
Springer eBooks (2022), pp. 965-995
Closed Access | Times Cited: 3
Let leaders permit nature! Role of employee engagement, environmental values, and sustainable behavioral intentions
Muhammad Junaid Ahsan, Muhammad Ishtiaq Ishaq, Ali Raza, et al.
Business Strategy and the Environment (2024)
Closed Access
AI assistant is my new best friend! Role of emotional disclosure, performance expectations and intention to reuse
Sana Affandi, Muhammad Ishtiaq Ishaq, Ali Raza, et al.
Journal of Retailing and Consumer Services (2024) Vol. 82, pp. 104087-104087
Closed Access
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