OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!
If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.
Requested Article:
How does customer participation in service influence customer satisfaction? The mediating effects of role stressors
Yiran Jiang, Lan Xu, Nan Cui, et al.
International Journal of Bank Marketing (2019) Vol. 37, Iss. 3, pp. 691-710
Closed Access | Times Cited: 23
Yiran Jiang, Lan Xu, Nan Cui, et al.
International Journal of Bank Marketing (2019) Vol. 37, Iss. 3, pp. 691-710
Closed Access | Times Cited: 23
Showing 23 citing articles:
Human resource development and job satisfaction among nurses
Suprapto Suprapto, Nur Syamsi Norma Lalla, Trimaya Cahya Mulat, et al.
International Journal of Public Health Science (IJPHS) (2023) Vol. 12, Iss. 3, pp. 1056-1056
Open Access | Times Cited: 21
Suprapto Suprapto, Nur Syamsi Norma Lalla, Trimaya Cahya Mulat, et al.
International Journal of Public Health Science (IJPHS) (2023) Vol. 12, Iss. 3, pp. 1056-1056
Open Access | Times Cited: 21
The young tourist's co-creation nexus: market mavens and existential authenticity as driving forces of intentions to revisit and recommend
Maria Javed, Tahir Mumtaz Awan
Journal of Hospitality and Tourism Insights (2022) Vol. 6, Iss. 2, pp. 716-734
Closed Access | Times Cited: 22
Maria Javed, Tahir Mumtaz Awan
Journal of Hospitality and Tourism Insights (2022) Vol. 6, Iss. 2, pp. 716-734
Closed Access | Times Cited: 22
Illusion of control in service failure situations: customer satisfaction/dissatisfaction, complaints, and behavioural intentions
Tuğrul Ayyıldız, Ahu Yazıcı Ayyıldız, Erdoğan Koç
Current Psychology (2023) Vol. 43, Iss. 1, pp. 515-530
Closed Access | Times Cited: 10
Tuğrul Ayyıldız, Ahu Yazıcı Ayyıldız, Erdoğan Koç
Current Psychology (2023) Vol. 43, Iss. 1, pp. 515-530
Closed Access | Times Cited: 10
Out of the public eye: the art of redirection in webcare apologies
Larry F. Johnston, Joanna Phillips Melancon, J. Sebastian Leguizamon
Journal of Services Marketing (2025)
Closed Access
Larry F. Johnston, Joanna Phillips Melancon, J. Sebastian Leguizamon
Journal of Services Marketing (2025)
Closed Access
AI colleagues: how AI influences hotel employees’ service performance?
Tong Wang, Eugene Cheng-Xi Aw, Garry Wei‐Han Tan, et al.
Current Issues in Tourism (2025), pp. 1-18
Open Access
Tong Wang, Eugene Cheng-Xi Aw, Garry Wei‐Han Tan, et al.
Current Issues in Tourism (2025), pp. 1-18
Open Access
Influence of customer participation from the employee perspective
Jaewon Yoo, Jing Chen, Gary L. Frankwick
International Journal of Bank Marketing (2020) Vol. 39, Iss. 1, pp. 24-47
Closed Access | Times Cited: 17
Jaewon Yoo, Jing Chen, Gary L. Frankwick
International Journal of Bank Marketing (2020) Vol. 39, Iss. 1, pp. 24-47
Closed Access | Times Cited: 17
Is customer participation always good in service recovery? The moderating role of customers' positive psychological capital
Meteb Naif Alotaibi, Walid Chaouali, Samiha Mjahed Hammami, et al.
International Journal of Bank Marketing (2023) Vol. 41, Iss. 3, pp. 457-484
Open Access | Times Cited: 6
Meteb Naif Alotaibi, Walid Chaouali, Samiha Mjahed Hammami, et al.
International Journal of Bank Marketing (2023) Vol. 41, Iss. 3, pp. 457-484
Open Access | Times Cited: 6
The effects of frontline bank employees' social capital on adaptive selling behavior: serial multiple mediation model
Myoung-Soung Lee, Jaewon Yoo
International Journal of Bank Marketing (2021) Vol. 40, Iss. 2, pp. 197-220
Closed Access | Times Cited: 12
Myoung-Soung Lee, Jaewon Yoo
International Journal of Bank Marketing (2021) Vol. 40, Iss. 2, pp. 197-220
Closed Access | Times Cited: 12
Construction, validation and generalization of SERVSTRESS: a measure for service induced customer stress
Subhadip Roy, Varsha Jain
European Journal of Marketing (2020) Vol. 54, Iss. 10, pp. 2523-2550
Closed Access | Times Cited: 11
Subhadip Roy, Varsha Jain
European Journal of Marketing (2020) Vol. 54, Iss. 10, pp. 2523-2550
Closed Access | Times Cited: 11
Salesperson turnover intention: a tale of two countries
Vincent Onyemah, Jay Prakash Mulki, Martha Rivera-Pesquera
International Journal of Bank Marketing (2021) Vol. 39, Iss. 6, pp. 1003-1024
Closed Access | Times Cited: 10
Vincent Onyemah, Jay Prakash Mulki, Martha Rivera-Pesquera
International Journal of Bank Marketing (2021) Vol. 39, Iss. 6, pp. 1003-1024
Closed Access | Times Cited: 10
Motivation and Privacy Role in Knowledge Sharing During Pandemic 2020: A Study of Enterprise Social System Use in Malaysian SMEs
Bachar Kahil
Journal of Digitovation and Information System (2021) Vol. 1, pp. 28-42
Open Access | Times Cited: 10
Bachar Kahil
Journal of Digitovation and Information System (2021) Vol. 1, pp. 28-42
Open Access | Times Cited: 10
Enhancing new service development effectiveness: the role of customer participation and the moderating effects of empowerment and satisfaction
Mehran Kamali, Hadi Zarea, Mathew Parackal, et al.
International Journal of Productivity and Performance Management (2024)
Closed Access | Times Cited: 1
Mehran Kamali, Hadi Zarea, Mathew Parackal, et al.
International Journal of Productivity and Performance Management (2024)
Closed Access | Times Cited: 1
When does role ambiguity escalate into diminished change-oriented organizational citizenship behavior?
Dirk De Clercq, Renato Pereira
Journal of General Management (2023)
Open Access | Times Cited: 3
Dirk De Clercq, Renato Pereira
Journal of General Management (2023)
Open Access | Times Cited: 3
The influence of customer participation and convenience on customer satisfaction: a multiple mediation
Álan Andrew de Souza, Cláudio Damacena, Clécio Falcão Araújo, et al.
Revista de Administração da UFSM (2023) Vol. 16, Iss. 2, pp. e5-e5
Open Access | Times Cited: 2
Álan Andrew de Souza, Cláudio Damacena, Clécio Falcão Araújo, et al.
Revista de Administração da UFSM (2023) Vol. 16, Iss. 2, pp. e5-e5
Open Access | Times Cited: 2
The Role of Employee's Innovative Behavior in Strengthening the Impact of Customer Participation on Customer Engagement
Elsayed Sobhy Ahmed Mohamed
International Journal of Customer Relationship Marketing and Management (2020) Vol. 11, Iss. 4, pp. 1-19
Closed Access | Times Cited: 4
Elsayed Sobhy Ahmed Mohamed
International Journal of Customer Relationship Marketing and Management (2020) Vol. 11, Iss. 4, pp. 1-19
Closed Access | Times Cited: 4
Brand Experience and Service Quality: Key Drivers of Customer Satisfaction in Gojek Apps
Tasya Septia Ningsih, Muhammad Dharma Tuah Putra Nasution, Wilchan Robain
International Journal of Business Law and Education (2024) Vol. 5, Iss. 2, pp. 2036-2047
Open Access
Tasya Septia Ningsih, Muhammad Dharma Tuah Putra Nasution, Wilchan Robain
International Journal of Business Law and Education (2024) Vol. 5, Iss. 2, pp. 2036-2047
Open Access
The Impact of Customer Experience and Trust on WOM through Customer Satisfaction among Students at Ma Chung University Malang
Wahyu Dianing Ratri, Bambang Supriadi, Felik Sad Windu Wisnu Broto
International Journal of Business and Applied Economics (2024) Vol. 3, Iss. 4, pp. 707-726
Open Access
Wahyu Dianing Ratri, Bambang Supriadi, Felik Sad Windu Wisnu Broto
International Journal of Business and Applied Economics (2024) Vol. 3, Iss. 4, pp. 707-726
Open Access
Unveiling the Secrets of Customer Satisfaction and Loyalty in Online Retail: A Structural Equation Modeling Approach
Monika Sehgal, Kavita Malik
Journal of Operations and Strategic Planning (2024)
Closed Access
Monika Sehgal, Kavita Malik
Journal of Operations and Strategic Planning (2024)
Closed Access
Customer Compliance: an analysis of publications and a research agenda proposal
Luciana Faluba Damázio, Helena Belintani Shigaki, Luciana Faluba Damázio, et al.
Revista de Administração da UFSM (2024) Vol. 17, Iss. 4, pp. e1-e1
Open Access
Luciana Faluba Damázio, Helena Belintani Shigaki, Luciana Faluba Damázio, et al.
Revista de Administração da UFSM (2024) Vol. 17, Iss. 4, pp. e1-e1
Open Access
CUSTOMER SATISFACTION IN RETAIL BANKING– CURRENT AND FUTURE RESEARCH TRENDS
Marek Bugdol, Tomasz Jemczura
Scientific Papers of Silesian University of Technology Organization and Management Series (2019) Vol. 2019, Iss. 136, pp. 69-85
Open Access | Times Cited: 2
Marek Bugdol, Tomasz Jemczura
Scientific Papers of Silesian University of Technology Organization and Management Series (2019) Vol. 2019, Iss. 136, pp. 69-85
Open Access | Times Cited: 2
Funny Moments of Friendship Lead to Medicine Brand Recall Recommendation (Evidence in Indonesian Humor)
Lissa Rosdiana Noer, Syaifurrizal Wijaya Putra, Sri Hartini
Systematic Reviews in Pharmacy (2020) Vol. 11, Iss. 11, pp. 1298-1308
Closed Access | Times Cited: 2
Lissa Rosdiana Noer, Syaifurrizal Wijaya Putra, Sri Hartini
Systematic Reviews in Pharmacy (2020) Vol. 11, Iss. 11, pp. 1298-1308
Closed Access | Times Cited: 2
The Mediating Effect of Role Pressure to Tourist Participation in Educational Tourism on Tourist Satisfaction Based on Confirmatory Factor Analysis and Hypothesis Testing
Shuyan Xie, Xiaoyun Cai, Yuan Ya-zhong
2021 2nd International Conference on Education, Knowledge and Information Management (ICEKIM) (2021) Vol. 23, pp. 717-721
Closed Access
Shuyan Xie, Xiaoyun Cai, Yuan Ya-zhong
2021 2nd International Conference on Education, Knowledge and Information Management (ICEKIM) (2021) Vol. 23, pp. 717-721
Closed Access
