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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

I can be myself: robots reduce social discomfort in hospitality service encounters
Jingyu Liu, Lingxu Zhou, Yibei Li
International Journal of Contemporary Hospitality Management (2023) Vol. 36, Iss. 6, pp. 1798-1815
Closed Access | Times Cited: 16

Showing 16 citing articles:

Metaperception benefits of service robots in uncomfortable service encounters
Valentina Pitardi, Jochen Wirtz, Stefanie Paluch, et al.
Tourism Management (2024) Vol. 105, pp. 104939-104939
Open Access | Times Cited: 18
Are robots stealing our jobs? Examining robot-phobia as a job stressor in the hospitality workplace
Chun‐Chu Chen, Ruiying Cai
International Journal of Contemporary Hospitality Management (2024)
Closed Access | Times Cited: 14
To whom does service robot anthropomorphism appeal? The roles of customer social context, power, and perceived social connectedness
Bin Wang, Yao Han, Fengyuan Xie, et al.
Service Industries Journal (2025), pp. 1-34
Closed Access | Times Cited: 1
Beyond the chaos: how crowded exhibitions shape customer politeness and service interactions
Jie Yin, Tianyu Li, Yensen Ni, et al.
Current Issues in Tourism (2025), pp. 1-17
Closed Access | Times Cited: 1
The dehumanization of service robots influences hospitality consumption emotion
Jingyu Liu, Lingxu Zhou, Yang Liu, et al.
International Journal of Hospitality Management (2024) Vol. 119, pp. 103707-103707
Closed Access | Times Cited: 5
Robotic service quality, authenticity, and revisit intention to restaurants in China: extending cognitive appraisal theory
Hanqun Song, Huijun Yang, Erose Sthapit
International Journal of Contemporary Hospitality Management (2023)
Open Access | Times Cited: 11
Understanding the drivers of consumers’ acceptance and use of service robots in the hotel industry
Heesup Han, Sung in Kim, Jin‐Soo Lee, et al.
International Journal of Contemporary Hospitality Management (2024)
Closed Access | Times Cited: 4
Artificial Intelligence in Frontline Service Encounters: A Systematic Review and Research Agenda
Sneha Rose George, C Manu, Manoj Edward
International Journal of Consumer Studies (2025) Vol. 49, Iss. 3
Closed Access
Encountering robots: Customers’ autonomous behaviors in tourism services
Jingyu Liu, Yibei Li, Weiwei Li, et al.
Tourism Management (2024) Vol. 106, pp. 105027-105027
Closed Access | Times Cited: 3
Robot anthropomorphism at luxury hotels: a dual-congruity mechanism with luxury and task under anxiety
Jeou‐Shyan Horng, Yao‐Chin Wang, Chih‐Hsing Liu, et al.
Journal of Hospitality Marketing & Management (2024), pp. 1-30
Closed Access | Times Cited: 3
AI robots over sommeliers? Exploring the service provider effect on diners’ wine ordering decisions at restaurants
Lu Lu, Meichen Hua, Xiaoyang Sun, et al.
International Journal of Hospitality Management (2024) Vol. 122, pp. 103879-103879
Closed Access | Times Cited: 2
Embracing the future of interactive marketing with contactless technology: evidence from tourism businesses
Edward C.S. Ku
Journal of Research in Interactive Marketing (2024)
Closed Access | Times Cited: 1
Speaking versus touching: How consumers respond to robot communication modality in hospitality services
Canmian Liu, Lu Zhang, Xin Liu, et al.
International Journal of Hospitality Management (2024) Vol. 126, pp. 104017-104017
Closed Access | Times Cited: 1
The effect of human-robot collaboration on frontline employees’ service performance: A resource perspective
Ling Tan, C. Liu, Yongli Wang, et al.
International Journal of Hospitality Management (2024) Vol. 126, pp. 104033-104033
Closed Access | Times Cited: 1
Deep affection: service robots increase brand love of restaurants
Shu-Hua Wu
British Food Journal (2024)
Closed Access
Consumers’ Intentions to Utilize Service Robots in Restaurants and Cafes: Why some Embrace, while Others Avoid
Ashar Aziz, Arien Arianti Gunawan, Muhammad Aizat Azhari
Contributions to finance and accounting (2024), pp. 381-393
Closed Access
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