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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Social media, customer engagement and advocacy
C.M. Sashi, Gina Brynildsen, Anil Bilgihan
International Journal of Contemporary Hospitality Management (2019) Vol. 31, Iss. 3, pp. 1247-1272
Closed Access | Times Cited: 119

Showing 1-25 of 119 citing articles:

Customer engagement and social media: Revisiting the past to inform the future
Weng Marc Lim, Tareq Rasul
Journal of Business Research (2022) Vol. 148, pp. 325-342
Closed Access | Times Cited: 233
The role of social media advertising in hospitality, tourism and travel: a literature review and research agenda
Shu‐Chuan Chu, Tao Deng, Cheng Hong
International Journal of Contemporary Hospitality Management (2020) Vol. 32, Iss. 11, pp. 3419-3438
Closed Access | Times Cited: 156
Perspectives of Digital Marketing for the Restaurant Industry
Mohammad Badruddoza Talukder, Sanjeev Kumar, Iva Rani Das
Advances in media, entertainment and the arts (AMEA) book series (2024), pp. 118-134
Closed Access | Times Cited: 24
A Decade of Customer Engagement Research in Hospitality and Tourism: A Systematic Review and Research Agenda
Kevin Kam Fung So, Xiang Li, Hyunsu Kim
Journal of Hospitality & Tourism Research (2019) Vol. 44, Iss. 2, pp. 178-200
Closed Access | Times Cited: 103
Expanding customer engagement: the role of negative engagement, dual valences and contexts
Kay Naumann, Jana Bowden, Mark Gabbott
European Journal of Marketing (2020) Vol. 54, Iss. 7, pp. 1469-1499
Open Access | Times Cited: 99
The role of perceived firm social media interactivity in facilitating customer engagement behaviors
Sıddık Bozkurt, David Gligor, Barry J. Babin
European Journal of Marketing (2020) Vol. 55, Iss. 4, pp. 995-1022
Closed Access | Times Cited: 86
Understanding consumer engagement in social media: The role of product lifecycle
Seyed Pouyan Eslami, Maryam Ghasemaghaei, Khaled Hassanein
Decision Support Systems (2021) Vol. 162, pp. 113707-113707
Open Access | Times Cited: 84
Customer engagement research in hospitality and tourism: a systematic review
Chen Shu-ping, Xiaoyun Han, Anil Bilgihan, et al.
Journal of Hospitality Marketing & Management (2021) Vol. 30, Iss. 7, pp. 871-904
Closed Access | Times Cited: 70
The thematic evolution of customer engagement research: a comparative systematic review and bibliometric analysis
Kevin Kam Fung So, Hyunsu Kim, Ceridwyn King
International Journal of Contemporary Hospitality Management (2021) Vol. 33, Iss. 10, pp. 3585-3609
Closed Access | Times Cited: 61
Social CRM: linking the dots of customer service and customer loyalty during COVID-19 in the hotel industry
Anam Afaq, Loveleen Gaur, Gurmeet Singh
International Journal of Contemporary Hospitality Management (2022) Vol. 35, Iss. 3, pp. 992-1009
Closed Access | Times Cited: 48
Customer Engagement in Sport: An Updated Review and Research Agenda
Heath McDonald, Rui Biscaia, Masayuki Yoshida, et al.
Journal of Sport Management (2022) Vol. 36, Iss. 3, pp. 289-304
Open Access | Times Cited: 40
Sustainability advocacy antecedents: how social media content influences sustainable behaviours among Generation Z
Maria Giovanna Confetto, Claudia Covucci, Felice Addeo, et al.
Journal of Consumer Marketing (2023) Vol. 40, Iss. 6, pp. 758-774
Open Access | Times Cited: 29
Elevating Customer Brand Advocacy Through Owned Social Media Content
Ari Irawan, Julian Ming-Sung Cheng
Journal of theoretical and applied electronic commerce research (2025) Vol. 20, Iss. 1, pp. 10-10
Open Access | Times Cited: 1
The landscape of customer engagement in hospitality and tourism: a systematic review
Fei Hao
International Journal of Contemporary Hospitality Management (2020) Vol. 32, Iss. 5, pp. 1837-1860
Open Access | Times Cited: 67
Hotel guests’ social commerce intention
GuoQiong Ivanka Huang, Yun Victoria Chen, IpKin Anthony Wong
International Journal of Contemporary Hospitality Management (2020) Vol. 32, Iss. 2, pp. 706-729
Closed Access | Times Cited: 54
How social media advertising features influence consumption and sharing intentions: the mediation of customer engagement
Chunli Ji, Susana Mieiro, Gui-Hai Huang
Journal of Research in Interactive Marketing (2021) Vol. 16, Iss. 1, pp. 137-153
Closed Access | Times Cited: 51
The relationship between CRM and customer loyalty: the moderating role of customer trust
Mirza Mohammad Didarul Alam, Rashed Al Karim, Wardha Habiba
International Journal of Bank Marketing (2021) Vol. 39, Iss. 7, pp. 1248-1272
Closed Access | Times Cited: 47
Exploring the impact of social media platform image on hotel customers’ visit intention
Juei-Ling Ho, Kuan-Ying Chen, Lan‐Hsun Wang, et al.
International Journal of Contemporary Hospitality Management (2022) Vol. 34, Iss. 11, pp. 4206-4226
Closed Access | Times Cited: 34
Information and communication technologies in food services and restaurants: a systematic review
Maria Gonzalez, José Gascó, Juan Llopis
International Journal of Contemporary Hospitality Management (2022) Vol. 34, Iss. 4, pp. 1423-1447
Open Access | Times Cited: 31
Digital customer engagement: A systematic literature review and research agenda
Ritu Srivastava, Parul Gupta, Harish Kumar, et al.
Australian Journal of Management (2023), pp. 031289622311770-031289622311770
Closed Access | Times Cited: 18
The influence of status consumption and social media marketing strategies on consumers’ perceptions of green and CSR strategies: How the effects link to emotional attachment to restaurants
Chompoonut Suttikun, Patcharaporn Mahasuweerachai
Journal of Hospitality and Tourism Management (2023) Vol. 56, pp. 546-557
Closed Access | Times Cited: 18
DAO-LGBM: dual annealing optimization with light gradient boosting machine for advocates prediction in online customer engagement
Bilal Abu-Salih, Salihah Alotaibi, Ruba Abukhurma, et al.
Cluster Computing (2024) Vol. 27, Iss. 4, pp. 5047-5073
Closed Access | Times Cited: 8
Social media marketing management: an application to small restaurants in the US
Elzbieta Lepkowska‐White, Amy Parsons, W.J. van den Berg
International Journal of Culture Tourism and Hospitality Research (2019) Vol. 13, Iss. 3, pp. 321-345
Open Access | Times Cited: 43
Digital communication, value co-creation and customer engagement in business networks: a conceptual matrix and propositions
C.M. Sashi
European Journal of Marketing (2021) Vol. 55, Iss. 6, pp. 1643-1663
Closed Access | Times Cited: 40
Exploring the involvement-patronage link in the phygital retail experiences
Shanta Banik
Journal of Retailing and Consumer Services (2021) Vol. 63, pp. 102739-102739
Closed Access | Times Cited: 38
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