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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Customer experience in the hotel industry: a systematic literature review and research agenda
Mónica Veloso, Mónica Gómez Suárez
International Journal of Contemporary Hospitality Management (2023) Vol. 35, Iss. 8, pp. 3006-3028
Open Access | Times Cited: 43

Showing 1-25 of 43 citing articles:

Experience management in hospitality and tourism: reflections and implications for future research
Dora Agapito, Μαριάννα Σιγάλα
International Journal of Contemporary Hospitality Management (2024) Vol. 36, Iss. 13, pp. 57-76
Open Access | Times Cited: 14
Effects of green authenticity on well-being, customer engagement and approach behavior toward green hospitality brands
Jongsik Yu, Nancy Grace Baah, Seongseop Kim, et al.
International Journal of Contemporary Hospitality Management (2024) Vol. 36, Iss. 9, pp. 3129-3150
Closed Access | Times Cited: 9
Customer experiences with service robots in hotels: a review and research agenda
Nripendra P. Rana, Nusaiba Begum, Mohd. Nishat Faisal, et al.
Journal of Hospitality Marketing & Management (2024), pp. 1-30
Open Access | Times Cited: 8
Exploring Passengers’ Emotions and Satisfaction: A Comparative Analysis of Airport and Railway Station through Online Reviews
Rui Song, Wen Shi, Wanyi Qin, et al.
Sustainability (2024) Vol. 16, Iss. 5, pp. 2108-2108
Open Access | Times Cited: 6
The role of tour guide competency in the cultural tour experience: the case of Cappadocia
Erdim Kul, Bekir Bora Dedeoğlu, Fulden Nuray Küçükergin, et al.
International Hospitality Review (2024)
Open Access | Times Cited: 5
A critical comparison of concepts and approaches to social sustainability in the construction industry
Anna Elisabeth Kristoffersen, Carl Schultz, Aliakbar Kamari
Journal of Building Engineering (2024) Vol. 91, pp. 109530-109530
Open Access | Times Cited: 5
Political Marketing and Voting Behavior: A Systematic Literature Review and Agenda for Future Research
Rıdvan Kocaman, Melih COŞGUN
Journal of Political Marketing (2024), pp. 1-30
Closed Access | Times Cited: 5
Mediating customer engagement in the relationship between fast-food restaurants' innovativeness and brand evangelism during COVID-19: evidence from emergent markets
Mohamed A. Khashan, Mohamed M. Elsotouhy, Mariam Ashraf Aziz, et al.
International Journal of Contemporary Hospitality Management (2023) Vol. 36, Iss. 4, pp. 1353-1374
Closed Access | Times Cited: 12
Wake up green power: experimental research on how hotel biophilic design nudges green customer citizenship behaviour
Xiaoyu Wang, Xin Li, Zhiyan Wang, et al.
Current Issues in Tourism (2025), pp. 1-19
Open Access
Brand Leadership im Tourismus: Was wirklich zählt!
Marco A. Gardini
Springer eBooks (2025), pp. 3-57
Closed Access
Fostering eco-friendly behaviors in hospitality: engaging customers through green practices, social influence, and personal dynamics
Mahnaz Mansoor, Farooq Ahmed Jam, Tariq Iqbal Khan
International Journal of Contemporary Hospitality Management (2025)
Closed Access
Unveiling memorable hotel experiences: A grounded theory analysis of international tourists’ journey at yanggakdo hotel in Pyongyang
Jianwei Qian, Li Shi, Rob Law
International Journal of Hospitality Management (2025) Vol. 128, pp. 104161-104161
Closed Access
Third-party social support and the sense of not feeling alone, coping and healing: healthcare traveler experiences in hotels and Airbnbs
Courtney Suess, Lydia Hanks, Tarik Doğru, et al.
International Journal of Contemporary Hospitality Management (2025)
Closed Access
Homestay experience and eWOM among Generation Z tourists: The role of guest delight, guest satisfaction, and the need for uniqueness
Ha Minh Lam, Denni Arli, Tien Hung Nguyen, et al.
Acta Psychologica (2025) Vol. 255, pp. 104980-104980
Closed Access
Navigating impact: a systematic review of social entrepreneurship’s journey towards sustainable development
Kritika Nagdev, Sarah Ahtesham, Surabhi Paliwal, et al.
International journal of organizational analysis (2025)
Closed Access
Experiential Marketing to Gen Z: Fine-Tuning Brand Experience Through Virtual Reality
Vanja Bogicevic, Stephanie Q. Liu, Jay Kandampully, et al.
Journal of Hospitality & Tourism Research (2024) Vol. 48, Iss. 8, pp. 1424-1438
Closed Access | Times Cited: 3
The impact of Fintech innovations on digital currency adoption: a blockchain-based study in India
Puneett Bhatnagr, Anupama Rajesh, Richa Misra
International Journal of Accounting and Information Management (2024)
Closed Access | Times Cited: 3
Unlocking service excellence: the hierarchical impact of high-performance human resource practices
Chung-Jen Wang
International Journal of Contemporary Hospitality Management (2024)
Closed Access | Times Cited: 3
Does firm-created social media communication develop brand evangelists? Role of perceived values and customer experience
Muhammad Sohaib, Asif Ali Safeer, Abdul Majeed
Marketing Intelligence & Planning (2024) Vol. 42, Iss. 6, pp. 1074-1092
Closed Access | Times Cited: 2
Cocreating value with hotel guests in the “new normal”: the case of Spain
Gloria Berenguer Contrí, Irene Gil Saura, Martina G. Gallarza
Consumer Behavior in Tourism and Hospitality (2024) Vol. 19, Iss. 4, pp. 537-550
Closed Access | Times Cited: 2
Understanding customer experiences insights in boutique hotels: a case study from Thailand
Akkhaporn Kokkhangplu, Piyaporn Auemsuvarn
Cogent Business & Management (2024) Vol. 11, Iss. 1
Open Access | Times Cited: 2
Prospective for tourism and hospitality industry: an integrative review on COVID-19’s impacts
Raksmey Sann, Pei‐Chun Lai, Shu‐Yi Liaw
Cogent Business & Management (2024) Vol. 11, Iss. 1
Open Access | Times Cited: 2
Striking a paradoxical balance: Shakespearean insights for hospitality management
Mohammad Shahidul Islam
Tourism and Hospitality Research (2023)
Closed Access | Times Cited: 5
Evaluation of consumer technology experience: The mediation role of customer satisfaction and its impact on customer loyalty and word of mouth.
Assoc. Prof. Dr. Wael Abd El Naby
International Journal for Tourism, Archaeology and Hospitality (2024) Vol. 4, Iss. 1, pp. 186-212
Open Access | Times Cited: 1
Service Quality Dynamics: A Study on Indian Hotel Industry
Sunil Pillai, Seeboli Ghosh Kundu, Avisek Kundu, et al.
International Journal of Religion (2024) Vol. 5, Iss. 5, pp. 1072-1082
Open Access | Times Cited: 1
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