Open Access Helper

OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Customers’ online service encounter satisfaction with chatbots: interaction effects of language style and decision-making journey stage
Yingying Huang, Doğan Gürsoy
International Journal of Contemporary Hospitality Management (2024) Vol. 36, Iss. 12, pp. 4074-4091
Closed Access | Times Cited: 9

Showing 9 citing articles:

The Impact of Chatbot Response Strategies and Emojis Usage on Customers’ Purchase Intention: The Mediating Roles of Psychological Distance and Performance Expectancy
Hua Meng, Xinyuan Lu, Jiangling Xu
Behavioral Sciences (2025) Vol. 15, Iss. 2, pp. 117-117
Open Access | Times Cited: 2
Unique or mainstream? exploring the impact mechanism of destination virtual endorsers’ apparel on tourist favorability
Shan Zhang, Xuesong Jin, Han Wei, et al.
Current Issues in Tourism (2025), pp. 1-18
Closed Access
Intelligence and humanness as key drivers of service value in Generative AI chatbots
Luis V. Casaló, Paola Millastre-Valencia, Daniel Belanche, et al.
International Journal of Hospitality Management (2025) Vol. 128, pp. 104130-104130
Closed Access
Explore the anthropomorphism of service bots in tourism: A MASEM analysis based on stereotype content model
F. Zhang, Zihan Zhou, Dongfang Sheng
Current Issues in Tourism (2025), pp. 1-21
Closed Access
The paradoxical dance of consistency and inconsistency: How the interplay of UGC and business profile shapes hotel review usefulness
Tong Yang, Jie Wu
Journal of Hospitality and Tourism Management (2025) Vol. 63, pp. 200-210
Closed Access
Examining chatbot usage intention in a service encounter: Role of task complexity, communication style, and brand personality
Zara Murtaza, Isha Sharma, Pilar Carbonell
Technological Forecasting and Social Change (2024) Vol. 209, pp. 123806-123806
Open Access | Times Cited: 1
Abstract or concrete language style? How chatbots of online travel agencies should apologise to customers
Rishab Chauhan, Payal Mehra
Asia Pacific Journal of Tourism Research (2024), pp. 1-15
Closed Access | Times Cited: 1
Driving human-robot value co-creation in hospitality: The role of artificial empathy
Tengteng Zhu, Lishan Xie, Canmian Liu
International Journal of Hospitality Management (2024) Vol. 126, pp. 104075-104075
Closed Access | Times Cited: 1
The Role of Politeness Strategies in Enhancing Guest Satisfaction in the Hospitality Industry
Ayaz Noorani
Journal of Policy Research (2024) Vol. 10, Iss. 2, pp. 66-74
Open Access
Does language concreteness influence consumers’ perceived deception in online reviews?
Xiaoxiao Shi, Wei Shan, Z. Z. Du, et al.
European Journal of Marketing (2024) Vol. 58, Iss. 12, pp. 2670-2704
Closed Access
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