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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Examining the impact of service recovery resilience in the context of product replacement: the roles of perceived procedural and interactional justice
Ivan Russo, Nicolò Masorgo, David Gligor
International Journal of Physical Distribution & Logistics Management (2022) Vol. 52, Iss. 8, pp. 638-672
Open Access | Times Cited: 22

Showing 22 citing articles:

Consumer‐Centric Supply Chain Management: A Literature Review, Framework, and Research Agenda
Benedetta Baldi, Ilenia Confente, Ivan Russo, et al.
Journal of Business Logistics (2024) Vol. 45, Iss. 4
Open Access | Times Cited: 8
Enhancing supply chain sustainability performance: the pivotal role of emerging technologies
Suman Niranjan, Vipul Garg, David Gligor, et al.
Journal of Business and Industrial Marketing (2025)
Closed Access | Times Cited: 1
Why do Consumers Forgive Online Travel Agencies? A Multi-study Approach
Aman Kumar, Amit Shankar
Australasian Marketing Journal (AMJ) (2023)
Closed Access | Times Cited: 22
The evolution of E-WOM intentions: A two time-lag interval approach after service failures
Chun Zi Yang, Hong‐Youl Ha
Journal of Hospitality and Tourism Management (2023) Vol. 56, pp. 147-154
Closed Access | Times Cited: 13
Consumer impatience in the e-commerce home delivery context: a consumer-centric supply chain perspective for time-based competition
Haley Paluzzi, Haozhe Chen, Michael Howe, et al.
International Journal of Physical Distribution & Logistics Management (2024)
Closed Access | Times Cited: 5
Connecting the dots: investigating the relationships between customer preferences, innovation and last-mile delivery adoption: a mediated model
Mohammad A.K. Alsmairat, Jose Arturo Garza‐Reyes, Nadia Dahmani, et al.
Supply Chain Forum an International Journal (2025), pp. 1-15
Closed Access
Exploring the Impact of Perceived Justice and Complaint Handling Satisfaction on Trust and Commitment in Indonesia's E-commerce Fashion Sector
Dewi Ratih Tirto Sari, Hartoyo Hartoyo, Istiqlaliyah Muflikhati
Journal of Consumer Sciences (2025) Vol. 10, Iss. 1, pp. 145-172
Open Access
Supplier Justice Practice in Building Buyers’ Resilience: A Mediated-Moderation Model
Mesbahuddin Chowdhury, Ananya Bhattacharya, Mona Koushan
Global Journal of Flexible Systems Management (2025)
Open Access
Satisfaction with AI chatbots in crowdsourcing services: anthropomorphic and fairness perspectives
Le Yi Koh, Yek Guo Cheh, Kum Fai Yuen, et al.
Behaviour and Information Technology (2025), pp. 1-22
Closed Access
Value of Customer Co-created Engagements in Service Failure and Recovery
Samuel Ayertey, Taiwo Olajumoke, Becky Forbin, et al.
(2025), pp. 285-302
Closed Access
Mitigating seller uncertainty in social commerce platforms by exploring pre-purchase customer-seller signals: A hybrid SEM-ANN approach
Fadi Herzallah, Mohammed A. Al‐Sharafi
Digital Business (2025), pp. 100116-100116
Open Access
The BORIS experience: evaluating omnichannel returns and repurchase intention
Jianliang Hao, R. Glenn Richey, Tyler R. Morgan, et al.
International Journal of Physical Distribution & Logistics Management (2024) Vol. 54, Iss. 11, pp. 44-81
Open Access | Times Cited: 2
The effect of perceptions of justice in returns on satisfaction and attitudes toward the retailer
Angela L. Jones, Jason Miller, Judith M. Whipple, et al.
International Journal of Physical Distribution & Logistics Management (2023) Vol. 54, Iss. 1, pp. 40-60
Closed Access | Times Cited: 6
Why is India a popular destination for Bangladeshi medical tourists? A study based on perceived justice by Bangladeshi patients
Md. Noor Un Nabi, Sarif Mohammad Khan, S.M. Misbauddin, et al.
International Journal of Pharmaceutical and Healthcare Marketing (2023) Vol. 17, Iss. 3, pp. 265-287
Closed Access | Times Cited: 4
How to transform brand haters into forgivers through emotional intelligence?
Latifa Mednini, Mouna Damak Turki
Management Decision (2023) Vol. 62, Iss. 1, pp. 183-199
Closed Access | Times Cited: 4
Consumer perspectives on interventions to combat fraudulent product returns in omnichannel fashion retail
Eugenio Felipe Merlano, Regina Frei, Danni Zhang, et al.
International Journal of Physical Distribution & Logistics Management (2024) Vol. 54, Iss. 10, pp. 969-1001
Closed Access | Times Cited: 1
Bystanders’ support for online customer complaints: an integrated perspective of deontic justice theory and attribution theory
Jin Zhang, Zhigang Weng
Nankai Business Review International (2024)
Closed Access | Times Cited: 1
Guest editorial: Deepening the theoretical understanding of agility and resilience in global supply chains
İsmail Gölgeci, David Gligor
International Journal of Physical Distribution & Logistics Management (2022) Vol. 52, Iss. 8, pp. 605-613
Open Access | Times Cited: 7
Perilaku Kewargaan Organisasi (OCB): Perspektif Keadilan Prosedural
Izzah Sarirotun Nijwah, Annisya Lutfi Septanti
Jurnal Ekonomi dan Bisnis (2024) Vol. 25, Iss. 2, pp. 193-193
Open Access
Investigating Returns Management across E-Commerce Sectors and Countries: Trends, Perspectives, and Future Research
Anthony Boyd Stevenson, Julia Rieck
Logistics (2024) Vol. 8, Iss. 3, pp. 82-82
Open Access
The Art of Looking Good: Bridging Interpersonal Justice to Individual Performance of Indonesian Civil Servants
Fahrudin Js Pareke
Employee Responsibilities and Rights Journal (2024)
Closed Access
Marketing Information Systems (MkIS) Parts Shortage Challenges in the Aviation Industry
Eugene J. Lewis, Danica F. Abejon
Advances in business information systems and analytics book series (2023), pp. 18-37
Closed Access
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