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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Assessing the hotel service robot interaction on tourists' behaviour: the role of anthropomorphism
Jing Wen Jia, Namho Chung, Jooyoung Hwang
Industrial Management & Data Systems (2021) Vol. 121, Iss. 6, pp. 1457-1478
Closed Access | Times Cited: 70

Showing 1-25 of 70 citing articles:

The future of service: The power of emotion in human-robot interaction
Stephanie Hui-Wen Chuah, Chung-En Yu
Journal of Retailing and Consumer Services (2021) Vol. 61, pp. 102551-102551
Open Access | Times Cited: 190
Unveiling the complexity of consumers’ intention to use service robots: An fsQCA approach
Stephanie Hui-Wen Chuah, Eugene Cheng-Xi Aw, Dewey Yee
Computers in Human Behavior (2021) Vol. 123, pp. 106870-106870
Closed Access | Times Cited: 129
Trust me, I'm an influencer! - Causal recipes for customer trust in artificial intelligence influencers in the retail industry
Hassan Alboqami
Journal of Retailing and Consumer Services (2022) Vol. 72, pp. 103242-103242
Closed Access | Times Cited: 89
All hype or the real deal? Investigating user engagement with virtual influencers in tourism
Li Xie-Carson, Thomas Magor, Pierre Benckendorff, et al.
Tourism Management (2023) Vol. 99, pp. 104779-104779
Open Access | Times Cited: 71
The dark side of artificial intelligence in service: The “watching-eye” effect and privacy concerns
Yaou Hu, Hyounae Min
International Journal of Hospitality Management (2023) Vol. 110, pp. 103437-103437
Closed Access | Times Cited: 58
Influence of robots service quality on customers' acceptance in restaurants
Tejas R. Shah, Pradeep Kautish, Khalid Mehmood
Asia Pacific Journal of Marketing and Logistics (2023) Vol. 35, Iss. 12, pp. 3117-3137
Closed Access | Times Cited: 49
Perceived anthropomorphism and purchase intention using artificial intelligence technology: examining the moderated effect of trust
Gunjan Malhotra, Mahesh Ramalingam
Journal of Enterprise Information Management (2023)
Closed Access | Times Cited: 48
Creepy vs. cool: Switching from human staff to service robots in the hospitality industry
Sung‐Eun Kang, Chulmo Koo, Namho Chung
International Journal of Hospitality Management (2023) Vol. 111, pp. 103479-103479
Closed Access | Times Cited: 48
Embracing digital companions: Unveiling customer engagement with anthropomorphic AI service robots in cross-cultural context
Khalid Mehmood, Pradeep Kautish, Tejas R. Shah
Journal of Retailing and Consumer Services (2024) Vol. 79, pp. 103825-103825
Closed Access | Times Cited: 34
The role of robots in the service industry: Factors affecting human-robot interactions
Emi Moriuchi, Samantha Murdy
International Journal of Hospitality Management (2024) Vol. 118, pp. 103682-103682
Closed Access | Times Cited: 31
Unpacking AI for hospitality and tourism services: Exploring the role of perceived enjoyment on future use intentions
Arthur Huang, Ahmet Öztürk, Tingting Zhang, et al.
International Journal of Hospitality Management (2024) Vol. 119, pp. 103693-103693
Closed Access | Times Cited: 28
How service robots’ human-like appearance impacts consumer trust: a study across diverse cultures and service settings
Yi Li, Xinyu Zhou, Xia Jiang, et al.
International Journal of Contemporary Hospitality Management (2024) Vol. 36, Iss. 9, pp. 3151-3167
Closed Access | Times Cited: 18
The service triad: an empirical study of service robots, customers and frontline employees
Gaby Odekerken‐Schröder, Kars Mennens, Mark Steins, et al.
Journal of service management (2021) Vol. 33, Iss. 2, pp. 246-292
Open Access | Times Cited: 94
Why do hotel frontline employees use service robots in the workplace? A technology affordance theory perspective
Xi Yu Leung, Huiying Zhang, Jiaying Lyu, et al.
International Journal of Hospitality Management (2022) Vol. 108, pp. 103380-103380
Closed Access | Times Cited: 63
What drives technology-enhanced storytelling immersion? The role of digital humans
Eunyoung Sung, Dai‐In Danny Han, Sujin Bae, et al.
Computers in Human Behavior (2022) Vol. 132, pp. 107246-107246
Closed Access | Times Cited: 52
Are unmanned smart hotels du jour or are they here forever? Experiential pathway analysis of antecedents of satisfaction and loyalty
Jennifer Yee‐Shan Chang, Jun‐Hwa Cheah, Xin‐Jean Lim, et al.
International Journal of Hospitality Management (2022) Vol. 104, pp. 103249-103249
Open Access | Times Cited: 46
Artificial intelligence enabled robots for stay experience in the hospitality industry in a smart city
Shivam Gupta, Sachin Modgil, Choong‐Ki Lee, et al.
Industrial Management & Data Systems (2022) Vol. 122, Iss. 10, pp. 2331-2350
Closed Access | Times Cited: 41
Examining the impact of service robot communication styles on customer intimacy following service failure
Junsung Park, Joon Woo Yoo, Young-Ju Cho, et al.
Journal of Retailing and Consumer Services (2023) Vol. 75, pp. 103511-103511
Closed Access | Times Cited: 32
Out of the way, human! Understanding post-adoption of last-mile delivery robots
Xin‐Jean Lim, Jennifer Yee‐Shan Chang, Jun‐Hwa Cheah, et al.
Technological Forecasting and Social Change (2024) Vol. 201, pp. 123242-123242
Open Access | Times Cited: 13
The dark side of robot usage for hotel employees: An uncertainty management perspective
Su-Ying Pan, Yangpeng Lin, Jose Weng Chou Wong
Tourism Management (2024) Vol. 106, pp. 104994-104994
Closed Access | Times Cited: 12
Customer experiences with service robots in hotels: a review and research agenda
Nripendra P. Rana, Nusaiba Begum, Mohd. Nishat Faisal, et al.
Journal of Hospitality Marketing & Management (2024), pp. 1-30
Open Access | Times Cited: 9
Robots make me feel more like a human! Investigating how employee-robot engagement reduces workplace depersonalization
Xin Liu, Lu Zhang, Zhibin Lin, et al.
Tourism Management (2025) Vol. 109, pp. 105149-105149
Closed Access | Times Cited: 1
Multi-stakeholder perspectives on the impacts of service robots in urban hotel rooms
Lina Zhong, Rohit Verma, Wenqi Wei, et al.
Technology in Society (2022) Vol. 68, pp. 101846-101846
Open Access | Times Cited: 36
Robot Voices in Daily Life: Vocal Human-Likeness and Application Context as Determinants of User Acceptance
Simon Schreibelmayr, Martina Mara
Frontiers in Psychology (2022) Vol. 13
Open Access | Times Cited: 32
Exploring the antecedents of customers’ willingness to use service robots in restaurants
Sebastián Molinillo, Francisco Rejón‐Guardia, Rafael Anaya‐Sánchez
Service Business (2022) Vol. 17, Iss. 1, pp. 167-193
Open Access | Times Cited: 32
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