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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Exploring consumers' response to text-based chatbots in e-commerce: the moderating role of task complexity and chatbot disclosure
Xusen Cheng, Ying Bao, Alex Zarifis, et al.
Internet Research (2021) Vol. 32, Iss. 2, pp. 496-517
Open Access | Times Cited: 147

Showing 1-25 of 147 citing articles:

Will artificial intelligence replace human customer service? The impact of communication quality and privacy risks on adoption intention
Meng­meng Song, Xinyu Xing, Yucong Duan, et al.
Journal of Retailing and Consumer Services (2022) Vol. 66, pp. 102900-102900
Closed Access | Times Cited: 207
Human vs. AI: Understanding the impact of anthropomorphism on consumer response to chatbots from the perspective of trust and relationship norms
Xusen Cheng, Zhang Xiao-ping, Jason Cohen, et al.
Information Processing & Management (2022) Vol. 59, Iss. 3, pp. 102940-102940
Closed Access | Times Cited: 198
Artificial intelligence empowered conversational agents: A systematic literature review and research agenda
Marcello M. Mariani, Novin Hashemi, Jochen Wirtz
Journal of Business Research (2023) Vol. 161, pp. 113838-113838
Open Access | Times Cited: 146
Are users willing to embrace ChatGPT? Exploring the factors on the acceptance of chatbots from the perspective of AIDUA framework
Xiaoyue Ma, Yudi Huo
Technology in Society (2023) Vol. 75, pp. 102362-102362
Closed Access | Times Cited: 143
Is ChatGPT scary good? How user motivations affect creepiness and trust in generative artificial intelligence
Tae Hyun Baek, Minseong Kim
Telematics and Informatics (2023) Vol. 83, pp. 102030-102030
Closed Access | Times Cited: 131
Chatbots in e-commerce: The effect of chatbot language style on customers’ continuance usage intention and attitude toward brand
Meichan Li, Rui Wang
Journal of Retailing and Consumer Services (2022) Vol. 71, pp. 103209-103209
Closed Access | Times Cited: 116
An empirical evaluation of technology acceptance model for Artificial Intelligence in E-commerce
Chenxing Wang, Sayed Fayaz Ahmad, Ahmad Y. A. Bani Ahmad, et al.
Heliyon (2023) Vol. 9, Iss. 8, pp. e18349-e18349
Open Access | Times Cited: 112
Chatbots or me? Consumers’ switching between human agents and conversational agents
Chia‐Ying Li, Jin‐Ting Zhang
Journal of Retailing and Consumer Services (2023) Vol. 72, pp. 103264-103264
Open Access | Times Cited: 63
Whether to trust chatbots: Applying the event-related approach to understand consumers’ emotional experiences in interactions with chatbots in e-commerce
Cuicui Wang, Yiyang Li, Weizhong Fu, et al.
Journal of Retailing and Consumer Services (2023) Vol. 73, pp. 103325-103325
Closed Access | Times Cited: 53
Navigating Human-Chatbot Interactions: An Investigation into Factors Influencing User Satisfaction and Engagement
Mohamed Al-Shafei
International Journal of Human-Computer Interaction (2024), pp. 1-18
Open Access | Times Cited: 25
Leveraging AI in CSR: How social-oriented chatbots influence Chinese consumers’ supportive actions via dialogic communication
Yangzhi Jiang, Yang Cheng, Yuan Wang
Public Relations Review (2025) Vol. 51, Iss. 1, pp. 102541-102541
Open Access | Times Cited: 2
Voice Assistant vs. Chatbot – Examining the Fit Between Conversational Agents’ Interaction Modalities and Information Search Tasks
Christine Rzepka, Benedikt Berger, Thomas Heß
Information Systems Frontiers (2021) Vol. 24, Iss. 3, pp. 839-856
Open Access | Times Cited: 77
Make chatbots more adaptive: Dual pathways linking human-like cues and tailored response to trust in interactions with chatbots
Yi Jiang, Xiangcheng Yang, Tianqi Zheng
Computers in Human Behavior (2022) Vol. 138, pp. 107485-107485
Closed Access | Times Cited: 68
What drives continuance intention to use a food-ordering chatbot? An examination of trust and satisfaction
Kuo‐Lun Hsiao, Chia‐Chen Chen
Library Hi Tech (2021) Vol. 40, Iss. 4, pp. 929-946
Closed Access | Times Cited: 65
A literature review on users' behavioral intention toward chatbots' adoption
Paraskevi Gatzioufa, Vaggelis Saprikis
Applied Computing and Informatics (2022)
Open Access | Times Cited: 44
When digital celebrity talks to you: How human-like virtual influencers satisfy consumer's experience through social presence on social media endorsements
Hyojung Kim, Minjung Park
Journal of Retailing and Consumer Services (2023) Vol. 76, pp. 103581-103581
Closed Access | Times Cited: 40
Can chatbots satisfy me? A mixed-method comparative study of satisfaction with task-oriented chatbots in mainland China and Hong Kong
Yuli Liu, Bo Hu, Wenjia Yan, et al.
Computers in Human Behavior (2023) Vol. 143, pp. 107716-107716
Closed Access | Times Cited: 38
How do consumers react to chatbots' humorous emojis in service failures
Dewen Liu, Yiliang Lv, Weidong Huang
Technology in Society (2023) Vol. 73, pp. 102244-102244
Closed Access | Times Cited: 37
How does anthropomorphism improve human-AI interaction satisfaction: a dual-path model
Yuguang Xie, Kèyù Zhü, Peiyu Zhou, et al.
Computers in Human Behavior (2023) Vol. 148, pp. 107878-107878
Closed Access | Times Cited: 36
More Than a Bot? The Impact of Disclosing Human Involvement on Customer Interactions with Hybrid Service Agents
Ulrich Gnewuch, Stefan Morana, Oliver Hinz, et al.
Information Systems Research (2023) Vol. 35, Iss. 3, pp. 936-955
Open Access | Times Cited: 34
Understanding the usability of retail fashion brand chatbots: Evidence from customer expectations and experiences
Usman Aslam
Journal of Retailing and Consumer Services (2023) Vol. 74, pp. 103377-103377
Closed Access | Times Cited: 32
Being seen… by human or machine? Acknowledgment effects on customer responses differ between human and robotic service workers
Darius‐Aurel Frank, Tobias Otterbring
Technological Forecasting and Social Change (2023) Vol. 189, pp. 122345-122345
Open Access | Times Cited: 31
Understanding users’ negative emotions and continuous usage intention in short video platforms
Xusen Cheng, Xiaowei Su, Bo Yang, et al.
Electronic Commerce Research and Applications (2023) Vol. 58, pp. 101244-101244
Open Access | Times Cited: 31
Exploring the influence mechanism of chatbot-expressed humor on service satisfaction in online customer service
Yuguang Xie, Changyong Liang, Peiyu Zhou, et al.
Journal of Retailing and Consumer Services (2023) Vol. 76, pp. 103599-103599
Closed Access | Times Cited: 29
To disclose or not disclose, is no longer the question – effect of AI-disclosed brand voice on brand authenticity and attitude
Alexandra Kirkby, Carsten Baumgarth, Jörg Henseler
Journal of Product & Brand Management (2023) Vol. 32, Iss. 7, pp. 1108-1122
Open Access | Times Cited: 27
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