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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Knowledge management, customer relationship management and innovation capabilities
Mahmoud Mohammad Migdadi
Journal of Business and Industrial Marketing (2020) Vol. 36, Iss. 1, pp. 111-124
Closed Access | Times Cited: 115

Showing 1-25 of 115 citing articles:

Effect of innovations in human resource practices, innovation capabilities, and competitive advantage on small and medium enterprises’ performance in Thailand
Jedsada Wongsansukcharoen, Jutamard Thaweepaiboonwong
European Research on Management and Business Economics (2023) Vol. 29, Iss. 1, pp. 100210-100210
Open Access | Times Cited: 77
The relationship between CRM, knowledge management, organization commitment, customer profitability and customer loyalty in telecommunication industry: The mediating role of customer satisfaction and the moderating role of brand image
Md. Abu Issa Gazi, Abdullah Al Mamun, Abdullah Al Masud, et al.
Journal of Open Innovation Technology Market and Complexity (2024) Vol. 10, Iss. 1, pp. 100227-100227
Open Access | Times Cited: 27
Innovation capability: The impact of e-CRM and COVID-19 risk perception
Nguyen Thi Khanh
Technology in Society (2021) Vol. 67, pp. 101725-101725
Closed Access | Times Cited: 72
The effect of knowledge management on sustainable performance: evidence from the Spanish wine industry
Javier Martínez‐Falcó, Bartolomé Marco‐Lajara, Patrocinio Zaragoza‐Sáez, et al.
Knowledge Management Research & Practice (2023) Vol. 22, Iss. 3, pp. 298-313
Open Access | Times Cited: 40
Do strong innovation capability and environmental turbulence influence the nexus between CRM and business performance?
Sikandar Ali Qalati, MengMeng Jiang, Samuel Gyedu, et al.
Business Strategy and the Environment (2024)
Open Access | Times Cited: 11
A data-driven design parameter recommendation approach based on personalized requirements for product conceptual design
Haoran Cui, Lin Gong, Yan Yan
Computers & Industrial Engineering (2025), pp. 110885-110885
Closed Access | Times Cited: 1
Competitive advantage in SMEs: effect of supply chain management practices, logistics capabilities and logistics integration in a developing country
Benjamin Tukamuhabwa, Henry Mutebi, Rhona Kyomuhendo
Journal of Business and Socio-economic Development (2021) Vol. 3, Iss. 4, pp. 353-371
Open Access | Times Cited: 51
The relationship between CRM and customer loyalty: the moderating role of customer trust
Mirza Mohammad Didarul Alam, Rashed Al Karim, Wardha Habiba
International Journal of Bank Marketing (2021) Vol. 39, Iss. 7, pp. 1248-1272
Closed Access | Times Cited: 47
Innovative capabilities and competitive advantage in the era of industry 4.0: A study of trucking industry
Kyatmaja Lookman, I Nyoman Pujawan, Reny Nadlifatin
Research in Transportation Business & Management (2023) Vol. 47, pp. 100947-100947
Closed Access | Times Cited: 22
Total Quality Management in Sport Tourism and the Hospitality Industry: The Case of Greek Luxury Resorts with Sport and Recreation Facilities and Services
Alkistis Papaioannou, Konstantinos Koronios, Lazaros Ntasis, et al.
Sustainability (2024) Vol. 16, Iss. 5, pp. 1894-1894
Open Access | Times Cited: 6
Knowledge sharing in the construction supply chain: collaborative innovation activities and BIM application on innovation performance
Shi Qiao, Qiankun Wang, Zeng Guo
Engineering Construction & Architectural Management (2021) Vol. 29, Iss. 9, pp. 3439-3459
Closed Access | Times Cited: 37
The Relation Between Adoption of Information and Communication Technologies and Marketing Innovation as a Key Strategy to Improve Business Performance
Héctor Cuevas-Vargas, Rudy Fernández-Escobedo, Héctor Abraham Cortés-Palacios, et al.
Journal of Competitiveness (2021) Vol. 13, Iss. 2, pp. 23-40
Open Access | Times Cited: 34
Sustainable customer relationship management
María Ferrer-Estévez, Ricardo Chalmeta
Marketing Intelligence & Planning (2022) Vol. 41, Iss. 2, pp. 244-262
Open Access | Times Cited: 27
Navigating the Digital Landscape: Embracing Innovation, Addressing Challenges, and Prioritizing Patient-Centric Care
Kanika Vats
Cureus (2024)
Open Access | Times Cited: 5
Implementation of Knowledge Management in Higher Education: A Comparative Study of Private and Government Universities in India and Abroad
Dhruv Galgotia, Nirupa Lakshmi
Frontiers in Psychology (2022) Vol. 13
Open Access | Times Cited: 22
CRM system implementation and firm performance: the role of consultant facilitation and user involvement
Samppa Suoniemi, Alex R. Zablah, Harri Terho, et al.
Journal of Business and Industrial Marketing (2022) Vol. 37, Iss. 13, pp. 19-32
Open Access | Times Cited: 19
Innovation Capabilities and Their Dimensions: A Systematic Literature Review
António Carrizo Moreira, Eurico Colarinho Navaia, Cláudia P. Ribau
International Journal of Innovation Studies (2024) Vol. 8, Iss. 3, pp. 313-333
Open Access | Times Cited: 4
The Value of Professionalism: Implication for Value for Money in Projects Implemented by Force Account Procurement Method in Tanzania
Gabriel Kibona, Honest F. Kimario, Momole Kasambala
African Journal of Accounting and Social Science Studies (2025) Vol. 6, Iss. 2, pp. 62-80
Closed Access
The Landscape of CRM Research: A Bibliometric Analysis of Key Trends and Future Directions
Shaista Jabeen
Journal of Relationship Marketing (2025), pp. 1-41
Closed Access
SME Performance
Adekunle I. Ogunsade, Oluwasoye P. Mafimisebi, Mirna H.A.A. Youssef, et al.
Elsevier eBooks (2025)
Closed Access
Can Cost and Quality Management-Oriented Innovation Enhance Patient Satisfaction in Medical Tourist Destination?
Matina Ghasemi, Seyed Arash Sahranavard, Uju Violet Alola, et al.
Journal of Quality Assurance in Hospitality & Tourism (2022) Vol. 24, Iss. 6, pp. 806-835
Closed Access | Times Cited: 18
Bibliometric Analysis of Customer Service in Purchase Intention
A Hernandez
Región Científica (2025)
Open Access
Impact of knowledge sharing and innovation on performance of organization: evidence from the pharmaceutical industry of Pakistan
Salman Iqbal, Muhammad Nasir Bashir, Vladimír Bureš, et al.
Cogent Business & Management (2025) Vol. 12, Iss. 1
Open Access
Business network accessibility: Innovation capability as a connecting factor between Customer Relationship Management and market orientation on SMEs’ performance
Muhammad Fahmi, Muhammad Andi Prayogi, Muhammad Taufik Lesmana, et al.
Innovative Marketing (2025) Vol. 21, Iss. 2, pp. 40-56
Open Access
Organizational Performance and Competitive Advantage in SMEs: The Role of Green Innovation and Knowledge Management
Fandi Achmad, Iwan Inrawan Wiratmadja
Journal of Open Innovation Technology Market and Complexity (2025), pp. 100532-100532
Open Access
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